(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)

188 Index
customers/clients (continued)
reading facial expressions of,
1, 61
in seated readiness, 34
territorial boundaries and,
118, 122, 127
touching your, 132, 133
your body language viewed by,
165–168
Dalai Lama neurons, 23
Darwin, Charles, 61
dead fish handshake, 139, 140
deception
body posture of, 32
changes in behavior indicating,
17
consistency and gauging, 102
cues from open/closed hands,
92–93
eye contact and, 44
and the feet, 106–107
hand-to-mouth cues, 88–89
holding one’s breath and, 25
increased blinking rate, 53
strategies to spot, 17
tongue flick signal of, 77–78
defensiveness/withdrawal
closed body posture, 26–27
closed hands, 92–94
crossed arms, 99–101
crossed legs, 111, 112
darting eyes, 46
foot position, 108–109
defiance, 33–34
Definitive Book of Body Language
(Pease and Pease), 48
dentistry, 111, 121
depression, 112–113, 180
despair, 112
detachment. See disinterest/dislike
Diana, Princess, 54–55
disagreement, 29, 30, 75
disbelief, 54, 70, 76
discomfort
avoiding eye contact in, 45
closed postures signifying, 26
early leaning causing, 29
head shifts and, 80
purposefully creating, 121–122
signaling against touching, 135
See also defensiveness/withdrawal;
stress
disinterest/dislike
body orientation and, 26, 35
crossing the arms indicating,
99, 101
foot orientation denoting, 108
hands of resistance, 95–96
leaning as showing, 29, 30
overcoming through mirroring,
37
recognizing facial expression
of, 61, 70, 71
slouching projecting, 161
universal expression of, 65, 144
disrespect, 45, 135