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(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)

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Chapter 8: <strong>The</strong> Power <strong>of</strong> Touch<br />

137<br />

TRY THIS<br />

Start paying <strong>at</strong>tention to the amount <strong>of</strong> touching th<strong>at</strong> is<br />

acceptable in your organiz<strong>at</strong>ion’s culture. Notice who the<br />

touchers are <strong>and</strong> the positive or neg<strong>at</strong>ive responses they get.<br />

Be aware <strong>of</strong> people coming into your workspace or <strong>of</strong>fice<br />

who touch or lean on objects there—<strong>and</strong> notice your own<br />

reaction to their displays <strong>of</strong> familiarity. You may be amazed to<br />

discover how much touch plays a part in your daily work life!<br />

H<strong>and</strong>shakes<br />

H<strong>and</strong> gestures as greetings origin<strong>at</strong>ed in our early prehistory—perhaps<br />

to show th<strong>at</strong> no weapons were carried. Today<br />

the North American h<strong>and</strong>shake is the universally understood<br />

business greeting. <strong>The</strong> h<strong>and</strong>shake is the most formal <strong>and</strong> least<br />

personal <strong>of</strong> the touch gestures, but it has gre<strong>at</strong> importance,<br />

especially in initial interactions <strong>and</strong> after long absences.<br />

<strong>Ph</strong>ysical touch <strong>and</strong> warmth are established through the<br />

h<strong>and</strong>shaking tradition, <strong>and</strong> this tactile contact makes a lasting<br />

impression. It may well be wh<strong>at</strong> someone remembers<br />

most about meeting you. <strong>The</strong> thing to keep in mind is th<strong>at</strong><br />

the purpose <strong>of</strong> a h<strong>and</strong>shake is to greet someone, say goodbye,<br />

express congr<strong>at</strong>ul<strong>at</strong>ions, or signal agreement on a deal.<br />

As such it should be perceived as warm, friendly, <strong>and</strong> sincere.<br />

H<strong>and</strong>shakes can be described by the n<strong>at</strong>ure <strong>of</strong> the grip,<br />

the pressure <strong>of</strong> the grip, the number <strong>of</strong> times one pumps the<br />

other’s h<strong>and</strong>, <strong>and</strong> even how far apart people st<strong>and</strong> when they<br />

shake h<strong>and</strong>s.

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