(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)
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Chapter 8: <strong>The</strong> Power <strong>of</strong> Touch<br />
137<br />
TRY THIS<br />
Start paying <strong>at</strong>tention to the amount <strong>of</strong> touching th<strong>at</strong> is<br />
acceptable in your organiz<strong>at</strong>ion’s culture. Notice who the<br />
touchers are <strong>and</strong> the positive or neg<strong>at</strong>ive responses they get.<br />
Be aware <strong>of</strong> people coming into your workspace or <strong>of</strong>fice<br />
who touch or lean on objects there—<strong>and</strong> notice your own<br />
reaction to their displays <strong>of</strong> familiarity. You may be amazed to<br />
discover how much touch plays a part in your daily work life!<br />
H<strong>and</strong>shakes<br />
H<strong>and</strong> gestures as greetings origin<strong>at</strong>ed in our early prehistory—perhaps<br />
to show th<strong>at</strong> no weapons were carried. Today<br />
the North American h<strong>and</strong>shake is the universally understood<br />
business greeting. <strong>The</strong> h<strong>and</strong>shake is the most formal <strong>and</strong> least<br />
personal <strong>of</strong> the touch gestures, but it has gre<strong>at</strong> importance,<br />
especially in initial interactions <strong>and</strong> after long absences.<br />
<strong>Ph</strong>ysical touch <strong>and</strong> warmth are established through the<br />
h<strong>and</strong>shaking tradition, <strong>and</strong> this tactile contact makes a lasting<br />
impression. It may well be wh<strong>at</strong> someone remembers<br />
most about meeting you. <strong>The</strong> thing to keep in mind is th<strong>at</strong><br />
the purpose <strong>of</strong> a h<strong>and</strong>shake is to greet someone, say goodbye,<br />
express congr<strong>at</strong>ul<strong>at</strong>ions, or signal agreement on a deal.<br />
As such it should be perceived as warm, friendly, <strong>and</strong> sincere.<br />
H<strong>and</strong>shakes can be described by the n<strong>at</strong>ure <strong>of</strong> the grip,<br />
the pressure <strong>of</strong> the grip, the number <strong>of</strong> times one pumps the<br />
other’s h<strong>and</strong>, <strong>and</strong> even how far apart people st<strong>and</strong> when they<br />
shake h<strong>and</strong>s.