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(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)

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Chapter 4: Face to Face<br />

77<br />

Bored, tired, or just<br />

doesn’t want to<br />

talk about it?<br />

I once coached an executive<br />

whose son had a behavioral problem.<br />

This woman could successfully<br />

lead an intern<strong>at</strong>ional organiz<strong>at</strong>ion, but<br />

she couldn’t control her child. I began<br />

to notice th<strong>at</strong> whenever we discussed<br />

the trouble her son was having—<strong>and</strong><br />

especially when we talked about her<br />

role as a mother—she would inevitably<br />

let out a yawn. It was her way <strong>of</strong> trying<br />

to avoid the whole subject.<br />

Tongue Flick<br />

People stick out their tongues to lick their lips when under<br />

stress or when thinking about a delicious meal. But there is<br />

another gesture, where the tongue juts from between the<br />

teeth without touching the lips. It happens very quickly <strong>and</strong><br />

reminds me <strong>of</strong> a snake flicking its tongue. And this gesture is<br />

almost always a signal <strong>of</strong> deception.<br />

I was in an automobile repair shop, <strong>and</strong> the mechanic<br />

had just quoted me the “best possible price” to fix my car. He<br />

then left the area to get a final okay from his manager. <strong>The</strong>y<br />

were behind a glass partition, so I couldn’t hear their convers<strong>at</strong>ion,<br />

but I could see everything their bodies were saying.<br />

And wh<strong>at</strong> I saw was my mechanic giving a quick but unmistakable<br />

tongue flick as he finished talking with his boss.

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