(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)
Just
Just
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
196 Index<br />
projecting authenticity<br />
beginning with self-awareness,<br />
160–162<br />
believing in your message,<br />
159–160<br />
the body/mind connection,<br />
180–181<br />
in customer rel<strong>at</strong>ionships,<br />
165–168<br />
dressing for success, 175–178<br />
embodying charisma, 178<br />
language <strong>of</strong> inclusion, 172–173<br />
language <strong>of</strong> motiv<strong>at</strong>ion, 174<br />
on-stage, 168–170, 179<br />
positive first impressions,<br />
162–164<br />
silent language <strong>of</strong> leadership,<br />
171–172<br />
st<strong>and</strong>ing tall, 180<br />
proxemics, 118<br />
psychologists, 53<br />
public speaking<br />
crossed arms in audience,<br />
100, 101<br />
looking for head nods, 81<br />
projecting authenticity in,<br />
168–170, 179<br />
video camera rehearsal for, 161<br />
public zone, 119<br />
Puerto Rico, 148<br />
pupil size, 45–48<br />
pursed lips, 75<br />
Pygmalion in the Classroom (Rosenthal<br />
<strong>and</strong> Jacobson), 174<br />
rapport building<br />
eye contact exercise, 43<br />
leaning <strong>and</strong>, 29, 30<br />
making good first impressions,<br />
10<br />
through mirroring, 36–39<br />
touch for, 131–132, 165<br />
Reagan, Ronald, 113<br />
real communic<strong>at</strong>ion, 39<br />
relax<strong>at</strong>ion. See comfort<br />
request for approval, 70<br />
reserve, 139<br />
resign<strong>at</strong>ion, 76, 98<br />
resistance. See disinterest/dislike<br />
respect<br />
appropri<strong>at</strong>e dress, 176<br />
inclusion, 173<br />
lowered gaze, 54<br />
multicultural gestures, 154, 155<br />
st<strong>and</strong>ing position <strong>of</strong>, 114<br />
right-h<strong>and</strong> man, 124<br />
rocking, 32, 169<br />
Rogers, <strong>Carol</strong>, 39<br />
rolling the eyes, 54<br />
sadness, 24, 61, 63, 144<br />
salaam (Islamic greeting), 154<br />
salespeople<br />
caring customer rel<strong>at</strong>ionships,<br />
167–168<br />
factors for successful, 5<br />
importance <strong>of</strong> cross-cultural<br />
knowledge to, 157
Change language