(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)
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Chapter 5: Talking with Your H<strong>and</strong>s<br />
89<br />
hesit<strong>at</strong>ing <strong>at</strong> the last moment, <strong>and</strong> then barely grazing a lip<br />
or rubbing the nose instead.<br />
People who are lying may also touch their nose because<br />
the rush <strong>of</strong> adrenaline opens the capillaries <strong>and</strong> it itches.<br />
W<strong>at</strong>ch closely <strong>and</strong> you’ll notice th<strong>at</strong> when someone is about<br />
to lie or make an outrageous st<strong>at</strong>ement, he’ll <strong>of</strong>ten unconsciously<br />
rub his nose.<br />
People touch their mouth or nose not only when they<br />
are lying but also when listening to someone they think is<br />
lying. So when Kim, a police <strong>of</strong>ficer, interviews two suspects<br />
<strong>at</strong> the same time, she pays particular <strong>at</strong>tention to the h<strong>and</strong>to-mouth<br />
gestures <strong>of</strong> both people.<br />
TRY THIS<br />
<strong>The</strong> next time you’re leading a meeting or giving a business<br />
present<strong>at</strong>ion, notice if any audience members cover or<br />
block their mouth. If you see this gesture, use it as a<br />
signal to stop <strong>and</strong> address their disbelief: “I know some <strong>of</strong><br />
you have doubts about wh<strong>at</strong> I’ve just said,” or “You look<br />
skeptical. Can you tell me wh<strong>at</strong> your concerns are?”<br />
Pacifying Gestures<br />
In the course <strong>of</strong> human development, we as a species developed<br />
a repertoire <strong>of</strong> pacifying behaviors to help our bodies<br />
deal with stress. Infants <strong>and</strong> young children display these<br />
behaviors when they suck their thumbs, stroke the silky trim<br />
<strong>of</strong> a blanket, or reach for an aptly named pacifier.<br />
As we grow older, other adaptive behaviors take over.<br />
To soothe themselves, people rub their legs. <strong>The</strong>y pull<br />
<strong>at</strong> their collars. <strong>The</strong>y cross their arms <strong>and</strong> rub their h<strong>and</strong>s<br />
against their upper arms in a kind <strong>of</strong> self-hug. <strong>The</strong>y place<br />
the fingers <strong>of</strong> one h<strong>and</strong> in the palm <strong>of</strong> the other <strong>and</strong> lightly