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(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)

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96 <strong>The</strong> <strong>Nonverbal</strong> <strong>Advantage</strong><br />

A nonverbal sign <strong>of</strong> resistance<br />

TRY THIS<br />

If you spot any gestures <strong>of</strong> resistance <strong>at</strong> a meeting—especially<br />

if you are leading the meeting—don’t ignore them. Instead<br />

let the resisters know th<strong>at</strong> you have noticed their concerns<br />

<strong>and</strong> encourage them to join the convers<strong>at</strong>ion. If you draw out<br />

their concerns, you may be able to address them. Resistance<br />

left verbally unexpressed but emotionally potent can turn into<br />

sabotage l<strong>at</strong>er on. It is always better to know up front wh<strong>at</strong><br />

people are really feeling—especially if those feelings are neg<strong>at</strong>ive.<br />

Some Other H<strong>and</strong> Gestures<br />

<strong>The</strong>re are a number <strong>of</strong> other h<strong>and</strong> gestures th<strong>at</strong> signal a variety<br />

<strong>of</strong> reactions.<br />

Gestures <strong>of</strong> boredom When the<br />

listener begins to use her h<strong>and</strong><br />

(or h<strong>and</strong>s) to support her head,<br />

she’s telling you she’s bored—<strong>and</strong><br />

the more the h<strong>and</strong> supports the<br />

head, the gre<strong>at</strong>er the boredom.<br />

She’s lost interest.

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