(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)

Index
187
hand and arm, 34, 101–102
head lowered/tilted looking
up, 54–55
interpreting meaning in, 14–15
reading body tilt/postures, 30
co-workers, 17, 37, 123
coaches, 167–168
collaboration, 6, 124, 127
collapsing knees, 112
comfort
chest exposure and, 23
establishing baseline of, 17
leading sideways indicating, 30
mirroring to inspire, 31, 37
relaxed shoulders denoting, 98
stretching out legs in, 112
stride indicating, 113
company parties, 86, 115
competition, 124
confidence
hand and arm gestures of,
33, 94–95
head held high, 80–81
high-confidence tell, 107
low confidence, 94, 111, 115,
123, 139
ways to generate, 27, 31, 181
congruence, 15–16, 38, 102
consistency, 16–18, 102
contact cultures, 147–148
context, 12–14, 101
context/content cultures, 150–151
control. See dominance
Cornell University School of
Hotel Administration, 132
court trials, 74, 75
cross-cultural body language
affective versus neutral,
151–152
contact cues, 152–157
context versus content cultures,
150–151
differences and commonalties
in, 102, 144–145
facial expressions, 61–66,
69–70, 144
global business protocol,
145–147
overview on, 143–144
regions and subcultures, 18–19
spatial relationships, 149–150
touch and, 134, 147–148
universal facial expressions,
61–66, 69–70
crossed fingers, 157
crossed legs, 112, 115
crossing the arms, 32, 97,
99–101, 161
cupping the ear, 87
customer service, 6, 132–133,
165–168
customers/clients
dressing for, 176, 178
handshakes with, 141
monitoring pupil dilation, 47
noticing feet of, 108