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(Bk Business) Carol Kinsey Goman Ph.D.-The Nonverbal Advantage_ Secrets and Science of Body Language at Work -Berrett-Koehler Publishers (2008)

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62 <strong>The</strong> <strong>Nonverbal</strong> <strong>Advantage</strong><br />

So much for culture! From the jungles <strong>of</strong> Papua New<br />

Guinea to the jam-packed streets <strong>of</strong> New York City, wherever<br />

you go in the world, everyone shares <strong>and</strong> recognizes these<br />

facial gestures—<strong>and</strong> rel<strong>at</strong>es to the emotions they portray.<br />

Because this muscul<strong>at</strong>ure is directly connected to the areas <strong>of</strong><br />

the brain th<strong>at</strong> process emotion, very few people are able to<br />

consciously control all their facial expressions.<br />

Another finding <strong>of</strong> Dr. Ekman <strong>and</strong> his research team<br />

<strong>at</strong> UCSF was how fleeting facial expressions—called microexpressions—<strong>of</strong>ten<br />

allow the truth to slip through in brief,<br />

unguarded moments. Lasting less than one-fifth <strong>of</strong> a second,<br />

these flashes <strong>of</strong> expression are glimpses <strong>of</strong> a person’s<br />

true emotional st<strong>at</strong>e. We don’t think before we feel. Initialreaction<br />

expressions tend to show up on the face before we’re<br />

even conscious <strong>of</strong> experiencing an emotion.<br />

Reading faces is not just a m<strong>at</strong>ter <strong>of</strong> identifying st<strong>at</strong>ic<br />

expressions but also <strong>of</strong> noticing how faces subtly begin to<br />

change. People in face-to-face exchanges w<strong>at</strong>ch each other’s<br />

expressions to gauge reactions to wh<strong>at</strong>’s being said <strong>and</strong><br />

heard. Even when some words are missed, observing the<br />

expression on a speaker’s face can help the listener follow a<br />

convers<strong>at</strong>ion.<br />

Because each emotion has unique, identifiable signals, the<br />

face is the only system th<strong>at</strong> tells us the specific emotion th<strong>at</strong>’s<br />

occurring. Currently, the federal government is funding two<br />

major computer teams—one <strong>at</strong> the University <strong>of</strong> Pittsburgh<br />

<strong>and</strong> one <strong>at</strong> University <strong>of</strong> California <strong>at</strong> San Diego—th<strong>at</strong> are<br />

trying to autom<strong>at</strong>e the Facial Action Coding System developed<br />

by Paul Ekman, Wallace V. Friesen, <strong>and</strong> Joseph C. Hager.<br />

It is predicted th<strong>at</strong> within a few years an autom<strong>at</strong>ic system<br />

will enable computers to produce a readout <strong>of</strong> changes in<br />

your emotional st<strong>at</strong>e, moment by moment.

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