RVCC 2019 NECHE Self-Study

students. Student Govenerment uses the College’s student funds to help reimburse
students for CPR certification, health club memberships, and scholarships to cover
admission to the Phi Theta Kappa honor society.
Student Services Staff
At RVCC all employees in Student Service Areas are certified through a formal employment
process directed by the Human Resources office. Once a candidate application is certified
through HR processes, they are subject to a formal interview process to evaluate that the
candidate has the necessary qualifications and skills to carry out their job. Upon hire, staff
are trained by experienced personnel and are encouraged to attend any available trainings
provided at the CCSNH system level or college level that pertain to job skill improvement.
All staff are evaluated yearly by their managers through a formal process as outlined in
the Staff Collective Bargaining Agreement (pg. 20).
Academic Records
The College follows regulatory guidance and makes public its policies related to information
contained in the permanent academic record of students and follows policies related to the
retention; safety and security of records; and the disposal of records. It is important to
note that disability records are held separate from a student’s academic record. Permanent
Academic Records are maintained according to the policies and guidelines set forth by the
CCSNH retention record schedule instituted by the CCSNH risk management/legal
counselor. The Permanent Academic record includes the transcript that is in Banner or,
prior to 1993, the academic transcript is housed in a fire-proof cabinet in the Registrar’s
office. Old paper grades are stored in a fire-proof cabinet in the storage room in the onestop
area in Claremont. Change of grade or grade appeals are also held in the Registrar’s
office.
Evaluation of Student Services
Evaluation of Student Services takes place in various ways. For example, a “New Student
Orientation Survey” is given at the end of each session and tutoring evaluations for each
academic year are analyzed during the summer Student Success Center retreat. Previous
discussions about this survey identified the need for it to be broader in scope and to
include questions linked directly to the effectiveness of the tutoring for the student. The
Graduate Satisfaction Survey asks questions regarding many areas of Student Services.
Appraisal of Student Services & Co-Curricular Activities
RVCC has a formal process for hiring and evaluation of student services job duties and has
begun to fill roles that had been left unfilled under previous administrations. All staff keep
student success at the forefront of everything they do. Wrap around services have made a
positive impact on students, and the recent hiring of an Enrollment Coordinator and the
Interim Associate VP of Student Affairs have brought new energy and stability to this area.
The College has a strong culture of support for the student population as evidenced by the
clear policies for academic advising, the commitment of the College to utilizing the corequisite
math model, and support for college activities.
Strengths
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The implementation of co-requisite math programming led to increased student
success.