MasterCard Rules (PDF)

Service Providers
7.3 General Obligations
The Customer must retain all records concerning the investigation of any
Service Provider with which it has entered into a Program Service agreement
to receive Program Services for a minimum of two years after the date the
agreement is terminated or expires.
7.3.4 Disclosure of Standards
Before a Customer proposes an entity to be registered as a Service Provider by
the Corporation, the Customer must provide the proposed Service Provider with
the Standards then in effect applicable to Service Providers and the Program
Service the proposed Service Provider is expected to perform, including these
Service Provider Rules. After registration, the Customer must promptly provide
a Service Provider with any change to the Standards applicable to such Program
Service, including any change to these Service Provider Rules.
7.3.5 Customer Point of Contact
A Service Provider must promptly provide a name and title of, and a telephone
number for an employee of the Customer upon request by a Cardholder or a
Merchant, or if the Service Provider is unable or unwilling to respond to a
question to the Cardholder’s or Merchant’s satisfaction.
7.3.6 Program Service for an Affiliate’s Program
Program Service performed in support of an Affiliate’s Program(s) is deemed to
be performed in support of the Program(s) of the Principal and Association that
Sponsors the Affiliate. For that reason, an Affiliate wishing to receive Program
Service from a Service Provider must obtain the prior written consent of the
Affiliate’s Sponsoring Principal and Association.
7.3.7 Use of the Marks
A Service Provider must not use any Mark on its own behalf, whether in
connection with Program Service or otherwise. A Service Provider may not
suggest or in any manner create an impression that the Service Provider is a
Customer or a representative of the Corporation, or that the Service Provider is
anything other than a Service Provider of the Customer.
The Service Provider must not create an impression that the Corporation in any
way endorses the Service Provider or Program Service the Service Provider
performs.
The Service Provider may use one or more of the Marks in connection with the
Program Service it performs, provided that:
1. The Marks are used in accordance with the Standards, including all
reproduction, usage and artwork Standards that may be in effect from time
to time; and
©1969–2012 MasterCard. Proprietary. All rights reserved.
7-8 12 December 2012 • MasterCard Rules