MasterCard Rules (PDF)

Europe Region Rules
4.1 Right to Use the Marks
With respect to Cards issued in countries other than EEA countries, this Rule is
a recommendation rather than a mandate.
For transactions that have not been authorized by the Cardholder (for example,
fraudulent Transactions), the Cardholder’s liability is zero, except as set forth
below.
Lost and Stolen Fraud. In the case of fraudulent Transactions resulting from
loss or theft of the Card, the Cardholder’s liability is limited to a maximum
of EUR 150, or to a lesser amount if so specified in applicable law or in the
Cardholder agreement, for unauthorized use of the Card occurring before
notification by the Cardholder of the loss or theft. If the Cardholder has acted
fraudulently or with intentional or gross negligence, or has delayed unduly in
notifying the Issuer or the entity specified by the Issuer of the loss or theft, the
Cardholder’s liability for fraudulent Transactions resulting from loss or theft of
the Card, and occurring prior to notification, is not limited.
The Cardholder’s liability for fraudulent Transactions resulting from loss or theft
of the Card is zero as from the time when the Cardholder has notified the Issuer
or the entity specified by the Issuer of the loss or theft, or if the Issuer fails to
provide means for the notification at all times of loss or theft. If the Cardholder
has acted fraudulently, zero liability does not apply.
Upon the Cardholder’s request, the Issuer must provide proof to the Cardholder
of the notification of loss or theft of the Card during a period of 18 months
after notification.
NOTE
A Rule variation applicable in the United Kingdom appears in Chapter 2 of the >>
Intracountry Debit MasterCard Rules for the United Kingdom manual.
4.1 Right to Use the Marks
4.1.2 Protection and Registration of the Marks
Rule 4.1.2 of Chapter 4, “Trademarks and Service Marks,” is modified to include
the following additional Standard.
MasterCard Europe sprl is the exclusive owner of the Eurocard and eurocheque
marks. Customers must not, either by act or omission, do anything inconsistent
with the exclusive ownership of the Eurocard or eurocheque marks, or do
anything that may harm the Eurocard or eurocheque marks.
©1969–2012 MasterCard. Proprietary. All rights reserved.
12-14 12 December 2012 • MasterCard Rules