MasterCard Rules (PDF)

Sales Transactions and Cash Disbursements
8.3 Card Acceptance Procedures
The Transaction certificate is not required on the TID for a chip Transaction.
However, if the Acquirer elects to record this information, the Merchant must
include the Transaction certificate in its entirety on the TID.
8.3.5.2 Prohibited Information
The TID or any other Acquirer or Merchant document must not reflect:
• The PIN, any part of the PIN, or any fill characters representing the PIN; or
• The Card validation code 2 (CVC 2).
8.3.5.3 Cardholder Verification Method (CVM)
In a face-to-face environment, the Merchant must give the Cardholder the
option of a signature-based Transaction. Unless the Cardholder uses a PIN at a
Hybrid POS Terminal or other POI where the Corporation permits the use of
PIN as a CVM, the Cardholder must sign the TID.
The requirement to obtain a cardholder verification for a face-to-face >>
Transaction does not apply with respect to:
• a QPS or MasterCard PayPass Transaction that is equal to or less than the >>
applicable chargeback protection amount; or
• a Transaction occurring at a Merchant with less than USD 100,000 in annual>>
Transaction Volume and conducted using an MPOS Terminal or a Chip-only
MPOS Terminal that does not support electronic signature capture and
cannot print a paper Transaction receipt. (The use of an MPOS Terminal or
Chip-only MPOS Terminal lacking such capabilities confers no chargeback
protection.)
For each signature-based Transaction, unless an Access Device or Mobile
Payment Device was presented, the Merchant must compare the signature on
the TID with the signature on the Card to determine whether they appear to
be the same. If the Merchant believes that the signature on the Card does not
match the signature on the TID, the Merchant must contact the Acquirer for
instructions. The signature would not match if name appearing on the Card’s
signature panel is different from the name appearing on the TID (for example,
if the Card were signed “Jan H. Hanley” and the TID showed “Bob Hanley” or
“F. Hanley”). The signature would be acceptable if the Cardholder’s first and/or
middle name(s) is abbreviated on the TID (such as J. H. Hanley) or if a title
such as Mr., Mrs., or Dr. is missing or is included.
In a non-face-to-face Transaction environment, the Merchant may complete the
Transaction without obtaining a CVM.
No CVM is required for a refund Transaction. However, when a PIN is used
as the CVM for a refund Transaction conducted at a Hybrid POS Terminal, the
Merchant must obtain a successful PIN validation.
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8-12 12 December 2012 • MasterCard Rules