MasterCard Rules (PDF)

5.1 The Merchant Agreement
5.1.2 Required Terms
Europe Region Rules
5.1 The Merchant Agreement
Rule 5.1.2 of Chapter 5, “Merchants,” is modified to include the following
additional Rule that applies in the EEA:
Each Merchant Agreement with a Merchant located in the EEA must contain
a term requiring the Merchant to respond to Cardholder disputes and handle
chargebacks in accordance with the Chargeback Guide.
5.4 Use of a Payment Facilitator >>
5.4.1 Responsibility for Payment Facilitator and Sub-merchant >>
Activity
If a Payment Facilitator or Sub-merchant is located in a country for which the
Acquirer has central acquiring authorization in accordance with Rule 2.3.2 of
this Chapter 12, the Acquirer is not required to also obtain a License or an
Extension of Area of Use covering the same country. If a Payment Facilitator or
Sub-merchant is located in a country that is not one of the Western or Central
European countries listed in Rule 2.3.2.4, the central acquiring authorization
must specifically mention the Payment Facilitator and/or Sub-merchant.
5.8 Card Acceptance Requirements
5.8.2 Merchant Acceptance
Merchants that accept Cards must accept all types of Cards (for example,
consumer Cards, MasterCard Corporate Card® Cards, World MasterCard
Cards, Debit MasterCard Cards, etc.).
5.11 Prohibited Practices
5.11.2 Charges to Cardholders
Rule 5.11.2 of Chapter 5, “Merchants,” does not apply in the EEA.
If a Merchant applies a surcharge for payment by Card, the amount or method
of calculation of the surcharge must be clearly indicated to the Cardholder at
the POI location and must bear a reasonable relationship to the Merchant’s
cost of accepting Cards.
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MasterCard Rules • 12 December 2012 12-15