“Thinking for a Change” Curriculum 3.1 - Trainer Counselor for T4C

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Lesson 12 – Social Skill: Making a Complaint Summary and Rationale This social skills lesson teaches individuals to express a complaint to an individual or a group of individuals about a situation, condition, or a fact with which they are dissatisfied or unhappy. This skill provides a pro-social alternative to a stressful or problem situation – one in which the group member is empowered to take control of his/her circumstances. Concepts and Definitions Making a complaint provides an opportunity for an individual to decide what to complain about and to whom, inform the other person about the complaint, and tell the person what might be a mutual, acceptable alternative. Objectives – As a result of this lesson the group members will: 1. Describe the importance of making a complaint. 2. Perform the steps of making a complaint during the Lesson. 3. Perform the steps of making a complaint in real life situations. National Institute of Corrections Making a Complaint Thinking for a Change Lesson 12 - 1
Major Activities Activity 1: Homework Review Activity 6: Discuss Role Play Activity 2: Overview of Social Skill Activity 7: Repeat Activities 5 and 6 with Activity 3: Model the Skill all Group Members Activity 4: Discuss Modeling Display Activity 5: Group Members Role Play Skill Supplements Charts – Make before facilitating lesson. (See supplement section in each lesson for full text of chart page.) Denoted in lesson plan with this symbol: Activity 8: Assign Homework Activity 9: Wrap-up Handouts – Make copies before lesson. (See supplement section of each lesson for camera ready pages.) Denoted in lesson plan with this symbol: H-12-1-Pocket Skill Cards H-12-2-Homework Sheet Presentation Slides – Make transparencies if projector is not available. (See supplement section of each lesson for camera ready pages.) Denoted in lesson plan with this symbol: P-12-1-Lesson Title P-12-2-Understanding the Feelings of Others Definition P-12-3-Understanding the Feelings of Others Skill Steps P-12-4-Homework P-12-5-Homework, continued P-12-6–Making a Complaint Definition P-12-7–Making a Complaint Skill Steps National Institute of Corrections Making a Complaint Thinking for a Change Lesson 12 - 2
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U.S. Department of Justice National
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Copyright © 2011, Jack Bush, Barry
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Foreword Over the last six decades,
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practical manner. This was one of N
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The following icons outline when to
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Delivery The curriculum has been re
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Group Norms The program should also
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Acknowledgements The authors wish t
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4. Social Skills are behaviors or a
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Content Notes Activity 1: Introduct
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Content Notes Activity 2: Pocket An
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Content This idea - that thinking c
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Content Notes Discuss Example This
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Content Notes Discuss Example I did
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Content Notes Discuss Example Help
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Content mountain. The biggest part
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Content Notes head and say what tho
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Content Notes These are some great
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Content Notes schedule. Tell group
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Lesson 2 - Social Skill: Active Lis
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Equipment Supplies Easel (chart sta
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Content Notes Skills are abilities
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Content Notes Activity 2: Overview
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Content Notes that a thinking step
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Content and I must listen to him/he
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Content Notes was that modeled? Wha
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Content Notes can. Remember to poin
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Content Notes To the Co-actor How d
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Content Activity 7: Repeat Activiti
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Active Listening 1. Look at the per
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1. What happened when you did the h
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Major Activities Activity 1: Homewo
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Content Activity 1: Homework Review
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Content Notes Define the Skill Who
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Content was that about? (Answer: It
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Content Notes I have a friend with
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Content Notes (Example answer: He/s
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Content Notes skill. Identify Role
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Content Notes In fact, (group membe
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Content Notes of? Did (main actor)
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Content Notes Here is a homework sh
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Name: ________________________ Date
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Lesson 4 - Social Skill: Giving Fee
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Content Notes Tell us another situa
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Content Notes actually see the pers
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Content Notes fishing trip this wee
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Content Notes wanted to provide obj
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Content lesson. Activity 5: Group M
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Content Would (group member name) w
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Content To the Main Actor How well
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Content Notes the second shaded par
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Name: ________________________ Date
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Lesson 5 - Social Skill: Knowing Yo
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Content Who would like to begin? Ac
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Content every skill is made up of a
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Content Notes the mouth. I have a v
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Content In step 1, did _____ “tun
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Content Notes do a role play. Remin
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Content knowing what he/she is feel
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Content To the Main Actor How well
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Content Notes the one you just role
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Knowing Your Feelings 1. Tune in to
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1. What happened when you did the h
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2. Feelings are emotions that go al
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1. 2. Content Activity 1: Homework
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Content you have learned before our
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Content How would you describe the
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Content Notes think and feel this w
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Content You can’t trust the polic
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Content Activity 6: Predict Future
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Content Notes However, we can learn
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Content Notes Listed their thoughts
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Content Notes Disrespected? Since w
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Content Notes conflict with another
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Thoughts: 1. 2. 3. 4. 5. 6. 7. 8. 9
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3 Steps of Cognitive Self Change 1.
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Name: ________________________ Date
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Objective process means without: bl
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Supplements Charts - Make before fa
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Content Notes you to report briefly
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Content fear, frustration, exciteme
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Content For Jones Let’s have anot
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Content good or bad. Look at your t
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Content Notes Look closely at Jim
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Content brief, factual sentence or
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Content Notes stuck. Examples: “D
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Content Transition Good job. This i
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Content Very good. Your report look
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Content Notes authority on how he/s
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Content You have learned and practi
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Jim’s Thinking Report Situation:
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Name: ________________________ Date
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Objectives - As a result of this le
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Content Notes Activity 3: Practice
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Content Feelings leading Jim to bre
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Content attitudes and beliefs. Ques
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Content Notes Activity 5: Group Mem
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Content Part 3 - Feelings Now let
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Content Notes Feelings Group, do yo
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Content Notes Let’s look at the k
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Content Notes thought, feeling, and
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Content We will practice step 3 - u
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Homework Sheet: Lesson 8 Think of a
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Lesson 9 - Cognitive Self-Change: S
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Content Activity 2: Overview of the
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Content Will I feel okay about myse
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Content different new thoughts as y
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Content Notes new way if the new th
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Content Summary and Transition Good
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Content Notes quiet while Jim goes
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Content Notes thoughts, feelings, a
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Content Now, let’s look at the at
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Content way, what do you think you
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Page 262 and 263: Homework Sheet: Lesson 9 Watch for
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Page 266 and 267: Equipment Supplies Easel (chart sta
Page 268 and 269: Content A thinking check-in has 4 p
Page 270 and 271: Content 3. Now, tell us how your th
Page 272 and 273: Content Great job! Who wants to go
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Page 279 and 280: Objectives - As a result of this le
Page 281 and 282: References Aggression Replacement T
Page 283 and 284: Content Notes Activity 2: Overview
Page 285 and 286: Content vignette that shows you the
Page 287 and 288: Content action step? (Answer: “De
Page 289 and 290: Content Notes Be sure to point to y
Page 291 and 292: Content Notes In step 1, “Watch t
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Page 295 and 296: Content Notes Be sure that the role
Page 297 and 298: Content To the Co-actor How did you
Page 299 and 300: Content Activity 7: Repeat Activiti
Page 301 and 302: Content Notes Remember, the anticip
Page 304 and 305: Name: ________________________ Date
Page 308 and 309: Equipment Supplies Easel (chart sta
Page 310 and 311: Content Your homework was to practi
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Page 314 and 315: Content Notes step. (Answer: Tell t
Page 316 and 317: Content Notes Activity 4: Discuss M
Page 318 and 319: Content Now that you have seen a mo
Page 320 and 321: Content To the Co-actor Try to play
Page 322 and 323: Content To the Co-actor How did you
Page 326: Making a Complaint 1. Decide what y
Page 329 and 330: Describe Your Actions (What you spe
Page 331 and 332: Major Activities Activity 1: Homewo
Page 333 and 334: Content Activity 1: Homework Review
Page 335 and 336: Content Notes Activity 2: Overview
Page 337 and 338: Content (Answer: It is called that
Page 339 and 340: Content Notes Tell group members to
Page 341 and 342: Content What were they? How about s
Page 343 and 344: Content Are you standing or sitting
Page 345 and 346: Content Activity 6: Discuss Role Pl
Page 350: Apologizing 1. Decide if it would b
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Content Activity 2: Overview of Soc
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Content What was a thinking step ab
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Content (Group member name) read st
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Content Activity 4: Discuss Modelin
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Content Notes Now that you have see
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Content To the Co-actor Try to play
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Content To the Co-actor How did you
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Responding to Anger 1. Listen to th
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Describe Your Actions (What you spe
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Content Notes Activity 2: Overview
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Content What are we supposed to do
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Content if that is a thinking step
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Content Notes Activity 4: Discuss M
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Content And step 6, did _____ “su
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Content Notes Try to play the part
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Content Notes To the Co-actor How d
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Content Notes solving, in the next
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Name: ________________________ Date
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Lesson 16 - Introduction to Problem
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Objective - As a result of this les
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Content Notes As we look at the pro
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Content Notes detention. There is t
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Content (Example answers: “He can
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Content what Bender could have done
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Content Notes Activity 7: Explain P
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Content Notes throughout this progr
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Content Activity 9: Explain Skill 3
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Content Notes affect what they will
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Content identify which action or ac
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Content Bender’s face. Step 2:: C
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Content Evaluate means taking time
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Content Step 2: Ask Questions There
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Program Organizer What kinds of new
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Step 4: Identify How Will You Do an
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Homework Sheet: Lesson 16 Watch for
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Lesson 17 - Problem Solving: Skill
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Content cycle. Let’s review the c
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Content Goal and Gather Information
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Content control of ourselves in the
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Content (Example answers - head thr
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Content Let’s hear some of your i
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Content Notes 2. Get space Another
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Content Notes Who would like to sha
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Content Notes 3. Calm Down Problems
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Content Let’s hear some of your a
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Content Notes Activity 9: Discuss M
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Content to do; and she took a deep
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Content Notes Now let me collect th
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Name: ________________________ Date
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Homework Sheet: Lesson 17 Name: ___
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Woman’s Problem Situation Script
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Content my warning signs: physical
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Content Stating the problem means l
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Content that we have the most contr
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Content Notes and we need to use
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Content Notes Example 1 Here is an
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Content Activity 8: Model Problem S
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Content Step 2: Does she describe t
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Content Notes Problem Solving Skill
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Content Sherry made a problem state
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Content Activity 11: Wrap-up Today
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Reaction to Roster I (think or feel
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Step 1: Stop Physical Reactions: Ri
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National Institute of Corrections S
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Step 2: Think - Reduce your risk 1.
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Modeling Display - Shewan and Ms. S
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Modeling Display - Sherry and Ms. P
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Content Notes think ahead to set a
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Content nasty rumors about you. A p
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Content Notes of this place right n
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Content Notes so that when I make s
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Content (Example answer: The person
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Content What other thoughts do you
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Content Notes (and why)? discussion
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Skill 3: Set a Goal and Gather Info
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National Institute of Corrections S
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Step 2: Think - Reduce your risk 1.
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Problem Solving Skill 3: Set a Goal
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*Supplements Charts - Make before f
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Content Notes face’ or ‘time to
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Content Notes What do you guess the
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Content Notes reactions, risk thoug
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Content heard and how it fits into
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Content Notes Individual Practice o
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Content Individual Practice of Skil
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Content Notes state the problem and
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Problem Solving Skills 1, 2, and 3
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Provide background information Intr
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Prepare 2 actors: Student and frien
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Continue modeling display Skill 2:
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Major Activities Activity 1: Review
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Content Activity 1: Review of First
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Content Here is a skill card with t
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Content Notes Considering each of t
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Content Now let’s do step 1 of pr
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Content Step 2: Think About Consequ
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Content We will go through a proces
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Content Notes (Example answers: If
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National Institute of Corrections T
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Content (Answer: Think of choices a
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Content Now, each of you will have
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Content Activity 3: Overview of Les
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Content Step 4: Identify How You Wi
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Content 3 chart.) What are some of
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Content What tone of voice can help
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Name: ________________________ My g
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National Institute of Corrections M
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Step 2: Choose key social skills th
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Content Notes Activity 1: Homework
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Content Notes Key Question 1: Am I
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Content Notes Here is a skill card
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Content Notes Step 2: Ask Questions
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Content Notes Meet with a partner a
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Content Notes What did you see the
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Content Notes all six skills of pro
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Homework Sheet: Lesson 23 Between n
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Name: ________________________ Date
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Content Notes The role play needs t
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Content Activity 5: Small Group Pre
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Content Notes Problem Solving Skill
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Content Notes Activity 6: Repeat Ac
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Content Small Group Discussion We a
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All 6 Problem Solving Skills - Role
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All 6 Problem Solving Skills - Role
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Problem Solving Skill 5: Make a Pla
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Homework Sheet: Lesson 24 Between n
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4. What thoughts do you have about
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Content Activity 3: Celebration Tod
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Content Notes Option 1 (facilitator
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Content Notes your social skills ar
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Cognitive Self-Change Aftercare Sum
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Content Activity 1 : Homework Revie
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Content Who would like to begin? 1.
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Content situation. Imagine how you
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Content Notes Step 1: Pay attention
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Name: ________________________ Date
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Major Activities Activity 1: Overvi
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Content Skill Step Identification W
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Content Activity 3: Discuss Modelin
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Content Notes before the next sessi
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Content Notes Try to play the part
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Content Notes Did (main actor) do t
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Content Activity 7: Homework Now th
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Name: ________________________ Date
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Fifty Social Skills that Can be Use
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Content Calm down Activity 2: Indiv
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Content Step 3: Pick a choice to ge
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Content Notes members. Who wants to
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Content co-actor? Discussion of Rol
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Content Notes The group facilitator
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U.S. Department of Justice National
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“Thinking for a Change” Curriculum 3.1 - Trainer Counselor for T4C

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