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Challenges and Opportunities for Innovation in the Public Works ...

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CII TQM Task Force Total Quality Management<br />

"* Implementation Guide <strong>for</strong> TOM <strong>in</strong> Potential<br />

construction Industry Model<br />

"* Lessons learned from 19 companies Reearch ImpIeet<br />

* "Roadmap" <strong>for</strong> TOM<br />

implementation-deployment flow chart t a<br />

*Available.-Fail 92<br />

Total Quality Management<br />

Core Elements<br />

• Customer Focus THE END<br />

- Process Emphasis<br />

- Cont<strong>in</strong>ual Improvement <strong>and</strong> <strong>Innovation</strong><br />

- Total Employee Involvement<br />

- Management Leadership<br />

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