DM1100™ DM Series™ Digital Mailing System Operator Guide
DM1100™ DM Series™ Digital Mailing System Operator Guide
DM1100™ DM Series™ Digital Mailing System Operator Guide
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10 • Troubleshooting<br />
How to<br />
Troubleshoot<br />
your <strong>Mailing</strong><br />
<strong>System</strong><br />
Width Sensor<br />
Warnings<br />
Hopper<br />
Sensitivity<br />
Adjustments<br />
This chapter contains a list of problems you may encounter while using<br />
your <strong>DM</strong> Series <strong>System</strong>.<br />
Review the problems and if you are unable to find a solution, call the Help<br />
Desk or you can schedule a request for service at our web site. Refer to the<br />
Pitney Bowes Contact Information List at the front of this guide for the<br />
phone number of the Help Desk and the web site addresses.<br />
When mail is run in WOW mode, the width sensor(s) used for Oversize<br />
Rating are tested automatically. If the system detects a problem with the<br />
sensor(s), the following warning message displays on the IntelliLink® Control<br />
Centre, indicating that the Width Sensor is not functional:<br />
“The sensor that checks mail width is not operational.<br />
Disable width sensor and continue weighing mail?”<br />
• Select Yes, Disable Width Sensor to disable the sensor and continue<br />
processing mail in WOW mode without Oversize detection.<br />
• Select No, Select Another Mode to select another mode such as<br />
Attached Scale or Seal Only to process other mail types until a service<br />
representative arrives.<br />
Contact the Help Desk if you receive a width sensor warning on your mailing<br />
system.<br />
The Hopper Sensitivity adjustments improve mail piece sensing capabilities<br />
on the mailing system, eliminating the need to press down on the hopper<br />
mail stack to activate the feeder.<br />
1. Press the Menu key.<br />
2. Press the down arrow key and select Adjust Feeder Deck Sensor.<br />
• Press the right arrow key to view specific instructions about sensitivity<br />
adjustments.<br />
• Select Increase by 1 to increase the sensitivity of the Hopper Sensor.<br />
• Select Return to Factory Default to set the Hopper Sensor to the<br />
default setting.<br />
3. Press Enter when done.<br />
10-2 SV62220 Rev. A