DM1100™ DM Series™ Digital Mailing System Operator Guide

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10 • Troubleshooting Getting Help There may be times when you need help to solve a problem, or you may want more information about how your mailing system works. Pitney Bowes provides several information resources. See Chapter 1, Read This First for a description of these resources. If you are unable to find a solution for your problem, you can visit our web site or call for service. Refer to the Pitney Bowes Contact Information List at the front of this guide for all contact phone numbers and web addresses. Before you call make sure you have the following information which is located under the main cover on the inside rear panel of the system: • Your product name: DM1100 Digital Mailing System and model number. • Your serial number. Also be ready to explain: • The nature of your problem. • What happens and when does it happen. • The error message displayed (if there was one). • The steps you have already taken to solve the problem and the results. 10-18 SV62220 Rev. A
SV62220 Rev. A 11 • Supplies and Options Ordering Supplies............................................................................... 11-2 Ordering a Pitney Bowes Supply Catalog .......................................... 11-2 Printhead Kit and Wiper Blade Replacments ..................................... 11-2 Accessories You Can Order ............................................................... 11-3
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DM1100 DM Series Digital Mailing S
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Alerting Messages Various messages
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SV62220 Rev. A Pitney Bowes Contact
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SV62220 Rev. A 1 • Read This Firs
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What You Need to Know Canada Post R
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U7PS Power Stacker DM1100 Digital M
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SV62220 Rev. A 2 • Meet the DM110
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Variety of Communications Options A
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Parts of the Mailing System Mailing
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Mailing System Interior DM1100 Digi
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The IntelliLink® Control Centre DM
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1 2 3 4 5 The Main Screen DM1100 Di
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SV62220 Rev. A 3 • Mail in a Minu
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Running the Mail DM1100 Digital Mai
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Test Print/Zero Dollar Indica DM110
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SV62220 Rev. A 4 • Running Mail N
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Applying Postage and Running Mail D
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DM1100 Digital Mailing System Opera
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DM1100 Digital Mailing System Opera
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About Printing Postage Tapes DM1100
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Mode Selection: WOW - WEIGH- ON-THE
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Mode Selection: Manual Weight Entry
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Mode Selection: Time and Date Stamp
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Deselecting an Account DM1100 Digit
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6 Selecting the Meter Stamp Options
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7 Adding Postage or Changing the Da
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9 Processing a Statement of Mailing
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SV62220 Rev. A 5 • Mailing System
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Overview of Mailing System Set Up D
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4 Setting the Date and Time of Day
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7 Setting Up the Scale and Selectin
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Scale/Rates: Destination if New Pie
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Phone/Network Set Up: My Phone # NO
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9 Configuring High/Low Funds Warnin
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Timeouts: Normal Preset Timer NOTE:
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Defining Custom Preset Values NOTE:
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13 14 Taking the IntelliLink® Cont
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Setting the Default Scan Type DM110
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Combining Barcodes DM1100 Digital M
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SV62220 Rev. A 6 • Adding Postage
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Connection Alternatives NOTE: Featu
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2 Connecting Your IntelliLink® Con
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5 Adding Postage DM1100 Digital Mai
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6 Postage Pass - Automated Postage
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SV62220 Rev. A 7 • Standard Accou
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Overview of Accounting DM1100 Digit
Page 97 and 98: 1 2 Viewing Accounts Creating Accou
Page 99 and 100: 3 4 Editing Accounts Setting an Acc
Page 101 and 102: 8 9 Resetting (Clearing) all Accoun
Page 103 and 104: Selecting an Accounting Type Resync
Page 105 and 106: DM1100 Digital Mailing System Opera
Page 107 and 108: SV62220 Rev. A 8 • Reports Introd
Page 109 and 110: Single Account Report NOTE: Reports
Page 111 and 112: External Printer Version NOTE: Repo
Page 113 and 114: Account List Report (External Print
Page 117 and 118: Installed/ Pending Rates Report NOT
Page 119 and 120: SV62220 Rev. A 9 • Maintaining an
Page 121 and 122: Tape Maintenance Installing a New T
Page 123 and 124: Cleaning the Moistener Brush Replac
Page 125 and 126: Replacing the Ink Cartridge DM1100
Page 127 and 128: Changing the Printhead DM1100 Digit
Page 129 and 130: Changing the Wiper Blade Assembly D
Page 131 and 132: SV62220 Rev. A 10 • Troubleshooti
Page 133 and 134: Ink Waste Tray Full Warning DM1100
Page 135 and 136: Envelope Feeding Problems Descripti
Page 137 and 138: Envelope Feeding Problems Descripti
Page 139 and 140: Tape Feeding Problems Description P
Page 141 and 142: Tape Feeding Problems Description P
Page 143 and 144: IntelliLink® Control Centre Proble
Page 145 and 146: Printing Problems Description Possi
Page 147: Postage Refill Problems Description
Page 151 and 152: Accessories You Can Order DM1100 Di
Page 153 and 154: SV62220 Rev. A 12 • Specification
Page 155 and 156: Optimum Performance (Throughput) DM
Page 157 and 158: 13 in. (330 mm) DM1100 Digital Mail
Page 159 and 160: SV62220 Rev. A Glossary A • Gloss
Page 165 and 166: A AC adapter connector location 6-5
Page 167 and 168: O On/off switch description and loc
Page 170: 5500 Explorer Drive Mississauga, ON
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DM1100™ DM Series™ Digital Mailing System Operator Guide

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