DM1100™ DM Series™ Digital Mailing System Operator Guide

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10 • Troubleshooting How to Troubleshoot your Mailing System Width Sensor Warnings Hopper Sensitivity Adjustments This chapter contains a list of problems you may encounter while using your DM Series System. Review the problems and if you are unable to find a solution, call the Help Desk or you can schedule a request for service at our web site. Refer to the Pitney Bowes Contact Information List at the front of this guide for the phone number of the Help Desk and the web site addresses. When mail is run in WOW mode, the width sensor(s) used for Oversize Rating are tested automatically. If the system detects a problem with the sensor(s), the following warning message displays on the IntelliLink® Control Centre, indicating that the Width Sensor is not functional: “The sensor that checks mail width is not operational. Disable width sensor and continue weighing mail?” • Select Yes, Disable Width Sensor to disable the sensor and continue processing mail in WOW mode without Oversize detection. • Select No, Select Another Mode to select another mode such as Attached Scale or Seal Only to process other mail types until a service representative arrives. Contact the Help Desk if you receive a width sensor warning on your mailing system. The Hopper Sensitivity adjustments improve mail piece sensing capabilities on the mailing system, eliminating the need to press down on the hopper mail stack to activate the feeder. 1. Press the Menu key. 2. Press the down arrow key and select Adjust Feeder Deck Sensor. • Press the right arrow key to view specific instructions about sensitivity adjustments. • Select Increase by 1 to increase the sensitivity of the Hopper Sensor. • Select Return to Factory Default to set the Hopper Sensor to the default setting. 3. Press Enter when done. 10-2 SV62220 Rev. A
Ink Waste Tray Full Warning DM1100 Digital Mailing System Operating Guide The Ink Waste Tray Full Warning appears when you power up or exit sleep mode on the mailing system. It indicates that the ink waste tray is approaching maximum capacity. Contact your customer service representative to schedule replacement of the ink waste tray. INK WASTE TRAY FULL WARNING Ink Waste Tray is near full. Ink leakage may occur. OK Please contact service. Error: Waste Tray Full-Call Srvc Select OK to return to the main screen. While you can continue to process mail, the “Waste Tray Wrng-Call Servc” message will appear in the main status area of the main screen until the ink waste tray is replaced. The ink waste tray must replaced to prevent system damage. The Ink Waste Tray Full Alert indicates that the ink waste tray has reached maximum capacity and must be replaced. If the Ink Wast Tray Full Alert appears, and you have not already done so, contact your customer service representative to schedule replacement of the ink waste tray. OK INK WASTE TRAY FULL ALERT CONTACT SERVICE IMMEDIATELY. Failure to replace full ink waste tray will result in ink leakage, causing system damage. Error: Waste Tray Full-Call Srvc SV62220 Rev. A 10-3
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DM1100 DM Series Digital Mailing S
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Alerting Messages Various messages
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SV62220 Rev. A Pitney Bowes Contact
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SV62220 Rev. A 1 • Read This Firs
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What You Need to Know Canada Post R
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U7PS Power Stacker DM1100 Digital M
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SV62220 Rev. A 2 • Meet the DM110
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Variety of Communications Options A
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Parts of the Mailing System Mailing
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Mailing System Interior DM1100 Digi
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The IntelliLink® Control Centre DM
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1 2 3 4 5 The Main Screen DM1100 Di
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SV62220 Rev. A 3 • Mail in a Minu
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Running the Mail DM1100 Digital Mai
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Test Print/Zero Dollar Indica DM110
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SV62220 Rev. A 4 • Running Mail N
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Applying Postage and Running Mail D
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DM1100 Digital Mailing System Opera
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DM1100 Digital Mailing System Opera
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About Printing Postage Tapes DM1100
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Mode Selection: WOW - WEIGH- ON-THE
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Mode Selection: Manual Weight Entry
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Mode Selection: Time and Date Stamp
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Deselecting an Account DM1100 Digit
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6 Selecting the Meter Stamp Options
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7 Adding Postage or Changing the Da
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9 Processing a Statement of Mailing
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SV62220 Rev. A 5 • Mailing System
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Overview of Mailing System Set Up D
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4 Setting the Date and Time of Day
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7 Setting Up the Scale and Selectin
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Scale/Rates: Destination if New Pie
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Phone/Network Set Up: My Phone # NO
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9 Configuring High/Low Funds Warnin
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Timeouts: Normal Preset Timer NOTE:
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Defining Custom Preset Values NOTE:
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13 14 Taking the IntelliLink® Cont
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Setting the Default Scan Type DM110
Page 81 and 82: Combining Barcodes DM1100 Digital M
Page 83 and 84: SV62220 Rev. A 6 • Adding Postage
Page 85 and 86: Connection Alternatives NOTE: Featu
Page 87 and 88: 2 Connecting Your IntelliLink® Con
Page 89 and 90: 5 Adding Postage DM1100 Digital Mai
Page 91 and 92: 6 Postage Pass - Automated Postage
Page 93 and 94: SV62220 Rev. A 7 • Standard Accou
Page 95 and 96: Overview of Accounting DM1100 Digit
Page 97 and 98: 1 2 Viewing Accounts Creating Accou
Page 99 and 100: 3 4 Editing Accounts Setting an Acc
Page 101 and 102: 8 9 Resetting (Clearing) all Accoun
Page 103 and 104: Selecting an Accounting Type Resync
Page 105 and 106: DM1100 Digital Mailing System Opera
Page 107 and 108: SV62220 Rev. A 8 • Reports Introd
Page 109 and 110: Single Account Report NOTE: Reports
Page 111 and 112: External Printer Version NOTE: Repo
Page 113 and 114: Account List Report (External Print
Page 117 and 118: Installed/ Pending Rates Report NOT
Page 119 and 120: SV62220 Rev. A 9 • Maintaining an
Page 121 and 122: Tape Maintenance Installing a New T
Page 123 and 124: Cleaning the Moistener Brush Replac
Page 125 and 126: Replacing the Ink Cartridge DM1100
Page 127 and 128: Changing the Printhead DM1100 Digit
Page 129 and 130: Changing the Wiper Blade Assembly D
Page 131: SV62220 Rev. A 10 • Troubleshooti
Page 135 and 136: Envelope Feeding Problems Descripti
Page 137 and 138: Envelope Feeding Problems Descripti
Page 139 and 140: Tape Feeding Problems Description P
Page 141 and 142: Tape Feeding Problems Description P
Page 143 and 144: IntelliLink® Control Centre Proble
Page 145 and 146: Printing Problems Description Possi
Page 147 and 148: Postage Refill Problems Description
Page 149 and 150: SV62220 Rev. A 11 • Supplies and
Page 151 and 152: Accessories You Can Order DM1100 Di
Page 153 and 154: SV62220 Rev. A 12 • Specification
Page 155 and 156: Optimum Performance (Throughput) DM
Page 157 and 158: 13 in. (330 mm) DM1100 Digital Mail
Page 159 and 160: SV62220 Rev. A Glossary A • Gloss
Page 165 and 166: A AC adapter connector location 6-5
Page 167 and 168: O On/off switch description and loc
Page 170: 5500 Explorer Drive Mississauga, ON
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DM1100™ DM Series™ Digital Mailing System Operator Guide

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