DM1100™ DM Series™ Digital Mailing System Operator Guide

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10 • Troubleshooting Printing Problems Description Possible Causes Solution Digital indicia imprint is streaked or incomplete; poor print quality: Digital indicia imprint smudges after changing printhead. Low ink warning does not display, but system does not print. The printer nozzle requires maintenance. You need to change the printhead.. Envelope or tape is contacting the printhead. • The ink nozzle may be clogged. • Ink supply system drained back into cartridge. • Defective printhead. Paper in transport. Transport sensor may be blocked, or dust is present on sensor. Misfeed. • Piece of mail may have fed incorrectly into system. • Thickness adjustment knob is at incorrect setting. Skew occurred. • Piece of mail may have been slanted or tilted. • Thickness adjustment knob is at incorrect setting. • Light mail/postcard selection knob is at incorrect setting. Clean the printer nozzle and run a test print as described in Chapter 10 in this guide. If you have already cleaned the printer nozzle and this fails to correct the problem, you need to change the printhead. Refer to the Changing the Printhead section in Chapter 10. • Reinstall the printhead. Be sure it is properly seated in position. • Check the mail path for foriegn objects or dust and remove, if present. • Clean print nozzle several times. • Print test pattern. • If print quality does not improve call for service • Lift the cover and remove the piece of mail from the mail path. • Clean dust off of sensor. • Adjust the setting of the thickness adjustment knob. • Check all mail in the stacker to make sure postage has printed. If digital indicia is missing, run a piece of mail through again. • Check all mail in the stacker to make sure postage has printed. • Adjust the setting of the light mail/postcard selection knob. 10-16 SV62220 Rev. A
Postage Refill Problems Description Possible Causes Solution Refill operation fails when IntelliLink® Control Centre is on or off the mailing system Phone line is not connected to an analog line or is loose. DM1100 Digital Mailing System Operating Guide Reconnect the phone line to the back of the IntelliLink® Control Centre. Phone cord is damaged. Check phone cord for damage (cuts or crimps) and replace if necessary. Problem with the phone line. Test the main phone outlet and repair if necessary. You are using the wrong Postage By Phone® telephone number. Refill amount exceeds the funds in your account. Internal problem with the IntelliLink® Control Centre. Contact the Help Desk for correct number. Refer to the Pitney Bowes Contact Information List in this guide for the phone number of the Help Desk. The Help Desk may also provide you with a local number to use for Postage By Phone®. To change the Postage By Phone® number, refer to Phone/Network Set Up: PB Phone # section in Chapter 5 of this guide. Check your account balance. Refer to the section Checking Your Postage By Phone® Account in Chapter 6 of this guide. Contact the Help Desk for correct number. Refer to the Pitney Bowes Contact Information List in this guide for the phone number of the Help Desk. SV62220 Rev. A 10-17
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DM1100 DM Series Digital Mailing S
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Alerting Messages Various messages
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SV62220 Rev. A Pitney Bowes Contact
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SV62220 Rev. A 1 • Read This Firs
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What You Need to Know Canada Post R
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U7PS Power Stacker DM1100 Digital M
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SV62220 Rev. A 2 • Meet the DM110
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Variety of Communications Options A
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Parts of the Mailing System Mailing
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Mailing System Interior DM1100 Digi
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The IntelliLink® Control Centre DM
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1 2 3 4 5 The Main Screen DM1100 Di
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SV62220 Rev. A 3 • Mail in a Minu
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Running the Mail DM1100 Digital Mai
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Test Print/Zero Dollar Indica DM110
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SV62220 Rev. A 4 • Running Mail N
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Applying Postage and Running Mail D
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DM1100 Digital Mailing System Opera
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DM1100 Digital Mailing System Opera
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About Printing Postage Tapes DM1100
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Mode Selection: WOW - WEIGH- ON-THE
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Mode Selection: Manual Weight Entry
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Mode Selection: Time and Date Stamp
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Deselecting an Account DM1100 Digit
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6 Selecting the Meter Stamp Options
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7 Adding Postage or Changing the Da
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9 Processing a Statement of Mailing
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SV62220 Rev. A 5 • Mailing System
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Overview of Mailing System Set Up D
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4 Setting the Date and Time of Day
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7 Setting Up the Scale and Selectin
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Scale/Rates: Destination if New Pie
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Phone/Network Set Up: My Phone # NO
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9 Configuring High/Low Funds Warnin
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Timeouts: Normal Preset Timer NOTE:
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Defining Custom Preset Values NOTE:
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13 14 Taking the IntelliLink® Cont
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Setting the Default Scan Type DM110
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Combining Barcodes DM1100 Digital M
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SV62220 Rev. A 6 • Adding Postage
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Connection Alternatives NOTE: Featu
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2 Connecting Your IntelliLink® Con
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5 Adding Postage DM1100 Digital Mai
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6 Postage Pass - Automated Postage
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SV62220 Rev. A 7 • Standard Accou
Page 95 and 96: Overview of Accounting DM1100 Digit
Page 97 and 98: 1 2 Viewing Accounts Creating Accou
Page 99 and 100: 3 4 Editing Accounts Setting an Acc
Page 101 and 102: 8 9 Resetting (Clearing) all Accoun
Page 103 and 104: Selecting an Accounting Type Resync
Page 105 and 106: DM1100 Digital Mailing System Opera
Page 107 and 108: SV62220 Rev. A 8 • Reports Introd
Page 109 and 110: Single Account Report NOTE: Reports
Page 111 and 112: External Printer Version NOTE: Repo
Page 113 and 114: Account List Report (External Print
Page 117 and 118: Installed/ Pending Rates Report NOT
Page 119 and 120: SV62220 Rev. A 9 • Maintaining an
Page 121 and 122: Tape Maintenance Installing a New T
Page 123 and 124: Cleaning the Moistener Brush Replac
Page 125 and 126: Replacing the Ink Cartridge DM1100
Page 127 and 128: Changing the Printhead DM1100 Digit
Page 129 and 130: Changing the Wiper Blade Assembly D
Page 131 and 132: SV62220 Rev. A 10 • Troubleshooti
Page 133 and 134: Ink Waste Tray Full Warning DM1100
Page 135 and 136: Envelope Feeding Problems Descripti
Page 137 and 138: Envelope Feeding Problems Descripti
Page 139 and 140: Tape Feeding Problems Description P
Page 141 and 142: Tape Feeding Problems Description P
Page 143 and 144: IntelliLink® Control Centre Proble
Page 145: Printing Problems Description Possi
Page 149 and 150: SV62220 Rev. A 11 • Supplies and
Page 151 and 152: Accessories You Can Order DM1100 Di
Page 153 and 154: SV62220 Rev. A 12 • Specification
Page 155 and 156: Optimum Performance (Throughput) DM
Page 157 and 158: 13 in. (330 mm) DM1100 Digital Mail
Page 159 and 160: SV62220 Rev. A Glossary A • Gloss
Page 165 and 166: A AC adapter connector location 6-5
Page 167 and 168: O On/off switch description and loc
Page 170: 5500 Explorer Drive Mississauga, ON
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DM1100™ DM Series™ Digital Mailing System Operator Guide

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