DM1100™ DM Series™ Digital Mailing System Operator Guide
DM1100™ DM Series™ Digital Mailing System Operator Guide
DM1100™ DM Series™ Digital Mailing System Operator Guide
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IntelliLink® Control Centre Problems<br />
Description Possible Causes Solution<br />
IntelliLink® Control<br />
Centre does not<br />
respond when<br />
removed from system.<br />
Unable to access<br />
display, or keyboard<br />
does not respond.<br />
Display is hard to<br />
read.<br />
No power is going to IntelliLink®<br />
Control Centre.<br />
The system is currently in the<br />
maintenance mode.<br />
<strong>DM</strong>1100 <strong>Digital</strong> <strong>Mailing</strong> <strong>System</strong> Operating <strong>Guide</strong><br />
• Make sure the AC adapter is plugged into<br />
the back of the control centre.<br />
• Test the outlet to make sure it has power.<br />
If the problem persists, call the Help Desk.<br />
Refer to the Pitney Bowes Contact Information<br />
List in this guide.<br />
Allow system to complete maintenance operation.<br />
Adjust the display contrast. Adjust the display contrast; refer to Adjusting<br />
the Display Contrast section in Chapter 5.<br />
Blank screen. IntelliLink® Control Centre is not<br />
locked into place properly.<br />
Cannot set postage<br />
amount.<br />
Modem refill fails<br />
with Intellilink® Control<br />
Centre on or off<br />
mailing system.<br />
Postage amount entered at the<br />
IntelliLink® Control Centre equals<br />
or exceeds the high value warning<br />
limit. A high value warning displays.<br />
<strong>Mailing</strong> system did not recognize<br />
IntelliLink® Control Centre when<br />
turned on.<br />
The IntelliLink® Control Centre is<br />
locked due to required inspection.<br />
Remove the IntelliLink® Control Centre and<br />
reposition it.<br />
1. Slide release lever forward to release<br />
IntelliLink® Control Centre.<br />
2. Slide IntelliLink® Control Centre back into<br />
place until you hear it click.<br />
• Press Enter to accept the high value, OR<br />
• Enter lower postage amount.<br />
Turn the mailing system off. Wait 30 seconds<br />
and turn it on again to re-initialize the<br />
IntelliLink® Control Centre.<br />
Do a zero-value refill to fulfill inspection requirements.<br />
Insufficient funds. Download funds from the Postage By Phone®.<br />
See Chapter 6, Adding Postage.<br />
IntelliLink® Control Centre or<br />
mailing system is not functioning<br />
properly.<br />
Wrong Postage By Phone® telephone<br />
number entered in set up.<br />
Refill amount exceeds the funds<br />
in the account.<br />
Call for service.<br />
To enter correct telephone number:<br />
1. Press Setup key.<br />
2. Select Phone Setup.<br />
3. Select Refill Phone Number.<br />
4. Enter correct number: 1. 866.801.7977.<br />
1. Press the Funds key to obtain a balance of<br />
your account<br />
2. Select Get Postage By Phone Balance.<br />
SV62220 Rev. A 10-13