DM1100™ DM Series™ Digital Mailing System Operator Guide

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10 • Troubleshooting Envelope Sealing Problems Description Possible Causes Solution Envelope(s) not sealing or not sealing properly Envelope(s) not sealing properly Seal Only mode is not working. Sealing solution is leaking. No E-Z Seal® Sealing Solution in the bottle, or bottle is placed incorrectly. Moistener brush is dirty or worn. Envelopes are not positioned on the feed deck correctly, or flats guide is not installed. Envelope flap dimensions are not within the acceptable range. Flap moistening bottle is out of E-Z Seal® Sealing Solution. Solution bottle cap not secured tightly. Solution was poured directly into the tank or there is a leak in the solution tubing. Remove the E-Z Seal® solution bottle and refill or reposition the bottle. Refer to the E-Z Seal® Maintenance section in Chapter 10 of this guide. Replace or clean the moistener brush. Refer to the Cleaning or Replacing the Moistener Brush section in Chapter 10 of this guide. • Place envelopes with the flap down on the feed deck against the rear wall. • Make sure the envelopes are pushed far enough so that they cover the feed sensor on the rear wall.. Use envelopes with flap depths between 1" and 3 7/8" (25.4 mm and 98.4 mm). Flap Depth Refill flap moistening bottle with E-Z Seal® Sealing Solution. Tighten the solution bottle cap. Flats Guide Call the help desk. Refer to the Pitney Bowes Contact Information List in this guide for more information. 10-4 SV62220 Rev. A
Envelope Feeding Problems Description Possible Causes Solution More than one envelope is feeding. Too many envelopes are on the feed deck; envelopes are not stacked properly on the feed deck. Envelopes are too thick/thin for feeder adjustment, or thickness adjustment knob is set improperly. OR Thickness adjustment knob is set too wide. Backstop is too close and is forcing mail into the feeder. DM1100 Digital Mailing System Operating Guide • Remove some of the envelope and test with a smaller stack. • Slant the envelopes slightly to the left (shingled). Envelopes shingled to the left • Put thinner envelopes on top of thicker envelopes in ffeder. Adjust the thickness adjustment knob to correspond to the envelope thickness. • For thicker pieces of mail (3/8” to 5/8”), or mail containing several inserts, use the thick mail setting. For most mail under 3/8", use the normal mail settings. • For large stacks of thin mail, such as single inserts or post cards, the thin mail setting may be needed for better performance. . Normal Mail Setting Thin Mail Setting Thick Mail Setting Readjust backstop and restack mail. SV62220 Rev. A 10-5
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DM1100 DM Series Digital Mailing S
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Alerting Messages Various messages
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SV62220 Rev. A Pitney Bowes Contact
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SV62220 Rev. A 1 • Read This Firs
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What You Need to Know Canada Post R
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U7PS Power Stacker DM1100 Digital M
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SV62220 Rev. A 2 • Meet the DM110
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Variety of Communications Options A
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Parts of the Mailing System Mailing
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Mailing System Interior DM1100 Digi
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The IntelliLink® Control Centre DM
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1 2 3 4 5 The Main Screen DM1100 Di
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SV62220 Rev. A 3 • Mail in a Minu
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Running the Mail DM1100 Digital Mai
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Test Print/Zero Dollar Indica DM110
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SV62220 Rev. A 4 • Running Mail N
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Applying Postage and Running Mail D
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DM1100 Digital Mailing System Opera
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DM1100 Digital Mailing System Opera
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About Printing Postage Tapes DM1100
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Mode Selection: WOW - WEIGH- ON-THE
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Mode Selection: Manual Weight Entry
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Mode Selection: Time and Date Stamp
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Deselecting an Account DM1100 Digit
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6 Selecting the Meter Stamp Options
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7 Adding Postage or Changing the Da
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9 Processing a Statement of Mailing
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SV62220 Rev. A 5 • Mailing System
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Overview of Mailing System Set Up D
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4 Setting the Date and Time of Day
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7 Setting Up the Scale and Selectin
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Scale/Rates: Destination if New Pie
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Phone/Network Set Up: My Phone # NO
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9 Configuring High/Low Funds Warnin
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Timeouts: Normal Preset Timer NOTE:
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Defining Custom Preset Values NOTE:
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13 14 Taking the IntelliLink® Cont
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Setting the Default Scan Type DM110
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Combining Barcodes DM1100 Digital M
Page 83 and 84: SV62220 Rev. A 6 • Adding Postage
Page 85 and 86: Connection Alternatives NOTE: Featu
Page 87 and 88: 2 Connecting Your IntelliLink® Con
Page 89 and 90: 5 Adding Postage DM1100 Digital Mai
Page 91 and 92: 6 Postage Pass - Automated Postage
Page 93 and 94: SV62220 Rev. A 7 • Standard Accou
Page 95 and 96: Overview of Accounting DM1100 Digit
Page 97 and 98: 1 2 Viewing Accounts Creating Accou
Page 99 and 100: 3 4 Editing Accounts Setting an Acc
Page 101 and 102: 8 9 Resetting (Clearing) all Accoun
Page 103 and 104: Selecting an Accounting Type Resync
Page 105 and 106: DM1100 Digital Mailing System Opera
Page 107 and 108: SV62220 Rev. A 8 • Reports Introd
Page 109 and 110: Single Account Report NOTE: Reports
Page 111 and 112: External Printer Version NOTE: Repo
Page 113 and 114: Account List Report (External Print
Page 117 and 118: Installed/ Pending Rates Report NOT
Page 119 and 120: SV62220 Rev. A 9 • Maintaining an
Page 121 and 122: Tape Maintenance Installing a New T
Page 123 and 124: Cleaning the Moistener Brush Replac
Page 125 and 126: Replacing the Ink Cartridge DM1100
Page 127 and 128: Changing the Printhead DM1100 Digit
Page 129 and 130: Changing the Wiper Blade Assembly D
Page 131 and 132: SV62220 Rev. A 10 • Troubleshooti
Page 133: Ink Waste Tray Full Warning DM1100
Page 137 and 138: Envelope Feeding Problems Descripti
Page 139 and 140: Tape Feeding Problems Description P
Page 141 and 142: Tape Feeding Problems Description P
Page 143 and 144: IntelliLink® Control Centre Proble
Page 145 and 146: Printing Problems Description Possi
Page 147 and 148: Postage Refill Problems Description
Page 149 and 150: SV62220 Rev. A 11 • Supplies and
Page 151 and 152: Accessories You Can Order DM1100 Di
Page 153 and 154: SV62220 Rev. A 12 • Specification
Page 155 and 156: Optimum Performance (Throughput) DM
Page 157 and 158: 13 in. (330 mm) DM1100 Digital Mail
Page 159 and 160: SV62220 Rev. A Glossary A • Gloss
Page 165 and 166: A AC adapter connector location 6-5
Page 167 and 168: O On/off switch description and loc
Page 170: 5500 Explorer Drive Mississauga, ON
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DM1100™ DM Series™ Digital Mailing System Operator Guide

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