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The nature and levels of performance assessment and service delivery are some of the
important mechanisms for stimulating situational and local economic development in any
spatial environment. Accordingly, the respondents were required to comment on the
performance targets in the municipality. The lOP document provides a framework of
performance targets of the municipality for public scrutiny. Table 6.33 seeks to interrogate
the performance targets in order to monitor and manage productivity and service delivery in
the municipality. Only 12% affirmed that performance targets exist in the municipality to
monitor and manage productivity and service delivery. Over 70% felt that performance
targets to monitor and manage productivity and service delivery did not exist in the
municipality.
Table 6.33: Existence ofperformance targets ofU1undi in 2007
Performance
targets
Yes ! 1
; -'
No
N/A
Total
I
I
I
I
I
Frequency Percentage
17.8 71
4.2
25
! Cumulative
I, percentage
! 12 i 12
I,
I
Meanwhile, about 17% did not know much about the existence ofthe performance targets in
the study area Performance targets in municipalities form an integral part of the lOP
exercise. The perceptions of the m'\iority (71%) of the respondents indicated the absence of
the performance targets with great concern. Following this finding, the first deduction is that
the some of the respondents are not active participants of the lOP process; and the second
likelihood is that there is lack of communication between the municipal management and the
municipal workers on matters of performance targets. The study finds that there is limited
communication on the question of performance targets and that would compromise the
situational and local economic development of Ulundi Local Municipality.
Similar to the analyses given above on the existence of performance targets in the
municipality [Refer to Table 6.33], respondents were asked to express their views on the
efficiency and effectiveness of the performance management system in the study area. As
193
17
100
i
I
83
100
100
I