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participation andto recommend a development model that advances pro-market andpro
-poor perspectives in improving the quality oflife ofpeople in mundi.
The objective of the research at this stage sought to establish the level of efficiency and
effectiveness of human resources and accessibility to infrastructural facilities in the study
area The perceptions of interviewees on the management of the Ulundi local Municipality
was also considered.
About two in five of the responses indicated that the study area had adequate financial
resources to handle service delivery to meet the basic needs of the people. However,
approximately two in five respondents felt otherwise. Just below about one in five responses
did not know much about the financial state ofthe municipality and how it was conducted in
terms of probity, transparency and accountability. The Ulundi Local Municipality's
institutional capacity building exercise gives priority to increasing payment levels and
revenue collection of services. Meanwhile, the financial services division is responsible for
Information Technology Systems and financial management. Even though the financial
division has an integrated billing and financially sound system, insufficient funds for
operational and capital programmes places a demand for alternative sustainable sources of
funding for the Municipality.
As far as the efficiency of human resources in the Ulundi Local Municipality is concerned,
about two-thirds of responses indicated that the human resource was generally inefficient and
less effective. Whilst about two in five responses affirmed the level of efficiency and
effectiveness of the existing human resources in the local municipality, close to one in five
expressed their ignorance about the matter under scrutiny. A majority of the respondents
(three in four) indicated that the efficiency of the human resource was low in the Local
Municipality. Just below two in five responses indicated a high index of human resource
efficiency. On the whole, just over one in five did not know much about the level of
efficiency ofhuman resource capacity in the municipality. Over a quarter of respondents felt
that human resource capacity was poor whilst in contrast, small representation of (less than
one percent) recognised it as excellent. About (thirteen percent) and (less than three percent)
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