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View/Open - University of Zululand Institutional Repository

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(a) Yes [I (b) No [I (c) Not sure [ I<br />

28.2 Ifyes, express your response in terms <strong>of</strong>the following scale:<br />

(a) Poor<br />

(c) Very good<br />

[I (b) Good<br />

[I (d) Excellent<br />

[ I<br />

[I (e) N/A [ I<br />

29.1 Does the municipality have adequate infrastructural facilities to ensure sustainable<br />

service delivery?<br />

(a) Yes I I (b) No I J (c) Not sure I I<br />

29.2 How would you describe the state <strong>of</strong>the infrastructural facilities in the municipalities?<br />

(a) Poor<br />

(c) Very good<br />

[I (b) Good<br />

[J (d) Excellent<br />

[ J<br />

I I (e) N/A [ J<br />

30.1 How would you describe the level <strong>of</strong>pr<strong>of</strong>iciency <strong>of</strong> information technology on<br />

productivity in the municipality?<br />

(a) Poor<br />

(c) Very good<br />

I I (b) Good<br />

I J (d) ExcelleDt<br />

[ I<br />

[J (e) N/A I I<br />

30.2 Do you have performance targets in place to manage and monitor productivity and<br />

service delivery in the municipality?<br />

(a) Yes [I (b) No [I (c) Not sure [ I<br />

31.1 How effective and efficient is the performance management system?<br />

(a) Poor<br />

(c) Very good<br />

[I (b) Good<br />

[I (d) ExcelleDt<br />

263<br />

[ I<br />

[I (e) N/A [ I

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