Strategic Action Plan - International Environmental Technology Centre

Strategic Action Plan Report
Chapter
9. Monitoring and Review of Action
Plan
9.1 Introduction to Key Performance Indicators
The Integrated Solid Waste Management Plan (ISWM) presents a number of Schemes that are to be
implemented within the plan’s timeframe. It is important that an adequate monitoring and review process
is set up to achieve the desired outcomes.
The purpose of the monitoring and review process is the following
a. Provide information on the status of the ISWM plan to various stakeholders on a regular basis
b. Analyse the status to assess effectiveness of the Schemes implemented
c. Adapt, modify or strengthen the ongoing Schemes as well as conceive new Schemes as relevant
d. Draw on the learnings, update and disseminate knowledge
In order to monitor the Schemes, a set of Key Performance Indicators (KPIs) are required that relate to
the Plan and its elements (in this case Schemes) under review..
Key Performance Indicators (KPIs) are parameters that provide a meaningful, concise, overall picture
of an organizations performance or that of the project/programme, used to report progress that is chosen
to reflect the critical success factors of a program or plan. The KPI’s reflect long-term considerations.
Targets are also required for each Key Performance Indicator in order that the outcomes can be achieved.
A Key Performance Indicator that is generally looked upon as barometer to measure the overall
performance of solid waste management is the year-on-year reduction of waste generated and/or
disposed. The overall cleanliness of a city is also considered to be another key parameter to be measured.
These aspects have been well reflected in Pune’s ISWM Action Plan by setting appropriate Vision, Goals,
Objectives and Targets.
A KPI is a quantitative measure of whether the system is delivering its service at the desired level. In
order to evaluate a KPI, appropriate data must be gathered by the concerned department using a certain
methodology. There are broadly two types of indicators; operational and financial 1 .
• An Operational KPI relates to the actual delivery of service.
• A Financial KPI relates to the cost efficiency in the delivery of that service.
While creating a set of KPI for a particular Municipal Service the following need to be done
9
• Attach a KPI to every function of the delivery system that has to do with an outcome that affects
the citizens
• There should be a Financial KPI that ensures that the delivery of that service is done in a
financially efficient manner
• Identify the data that needs to be available to quantify the KPI
1 Personal communication with Mr. Ranjit Gadgil from Janawani
ISWM Plan for Pune 215