Updated Policy and Procedure Handbook - GoodLife Fitness

Consequences of HarassmentGoodLife does not permit workplace harassment on or away from company premises,during work or non-working hours and will take all reasonable steps to eliminate anyharassment, or activity associated with it.Any associate, regardless of position, who harasses others whether it be a GoodLifeassociate or member, will be disciplined, up to and including termination. Any memberwho harasses either a GoodLife associate or another member, will have their membershiprevoked and will no longer be welcome on GoodLife premises.If someone files a formal complaint about an associate’s behaviour, the associate accusedwill have to participate in an investigation. The associate must cooperate, give theirperspective on what happened, and, if the investigation shows that the associate didharass another associate or group of associates, the associate will be expected to changetheir behaviour and will also be subject to disciplinary action up to and includingtermination for cause._____________________________________________________________________________Disciplinary Action for HarassersAn associate who harasses another associate or group of associates will be subject to oneor more of the following forms of discipline, depending on the severity of the harassment:• a written reprimand;• a suspension, with or without pay;• a transfer, if it is not reasonable for the associates involved to continue workingtogether;• dismissal• mandatory Employee Assistance referral• written apology to the associate who was harassedPlease Note: Suspending the accused associate with pay during the investigation may berequired in some cases.If the investigation does not find evidence to support the complaint, there will be nodocumentation concerning the complaint placed in the alleged harasser’s file. When theinvestigation reveals harassment did occur, the incident and the discipline that is imposedon the harasser will be recorded in the harasser’s file._____________________________________________________________________________Unsubstantiated complaintsIf an associate, in good faith, files a harassment complaint that is not supported byevidence gathered during an investigation, the complaint will be dismissed, and no recordof it will be put in the accused harasser’s file. As long as the complaint was made in goodfaith, there will be no penalty to the associate who complained, and no record in her or hisfile.Complaints made in bad faithIn the event that a complaint was made in bad faith (in other words, the associate makingit had absolutely no basis and deliberately and maliciously filed the complaint) thatassociate will be disciplined and a record of the incident will be put in her orhis file.Disciplinary action for an associate who complains in bad faith will be dealt with in thesame manner as a case of harassment and will depend on the seriousness of thesituation._____________________________________________________________________________ConfidentialityGoodLife will not disclose a complainant’s or alleged harasser’s name, or anycircumstances related to a complaint, to anyone, except as necessary to investigate thecomplaint or take disciplinary action related to the complaint, or as required by law.Managers involved in a complaint are reminded to keep all information confidential, exceptin the above circumstances.Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 10