Updated Policy and Procedure Handbook - GoodLife Fitness

On the Job at GoodLifeMember Health and Safety[back to top]GoodLife is vitally interested in the health and safety of its members and will strive toprotect and ensure the safety of members while on GoodLife premises. Protection frominjury and disease is a major continuing objective and GoodLife will make every effort toprovide a safe and healthy environment. All supervisors and associates must be dedicatedto the continuing objective of reducing the risk of injury to members.In the event that a member appears to be in distress, for any variety of reasons, it isimportant that GoodLife associates are able to identify the situation, and reactappropriately.GoodLife will act in compliance with all Provincial workplace health and safety legislation._________________________________________________________________________All supervisors and associates are responsible to provide the following to GoodLifemembers:• Proper instructions in the use of GoodLife equipment, machines, products, services,and fitness areas• Assistance in the event that a member is visibly struggling, or having difficulty with anyGoodLife equipment, machines, products, services and/or fitness areas, asappropriate• Healthy living information and advice regarding nutrition, lifestyle, and fitness• Encouragement for members regarding all aspects of fitness, and healthy living• Assessment of the overall fitness levels of members, ensuring they are not engaging inunsafe activity• Communicate concerns in a non-threatening manner, taking care to avoid conflict• Inform management in the event that a member is engaging in unsafe activity that theyhave been warned of but are choosing to disregard_________________________________________________________________________Member’s Personal ConcernsIn the event that an associate is given cause for concern regarding the health and safetyof a member due to external factors beyond the immediate control of either the associateor GoodLife, the associate shall take care to observe the situation to ensure that themembers health and safety is protected while on GoodLife premises.Health and safety factors that may affect members include:• Illness / Disease;• Alcohol or Drug Addictions;• Child and Domestic Abuse;• Assault;• Depression and Suicide;• Eating Disorders;• Mental Illness;• Divorce_________________________________________________________________________What to do if a member confides in an associate:1. If a member confides personal information to an associate regarding a mentalillness, addiction, domestic abuse, depression, suicide etc, associates areencouraged to listen in a sympathetic manner and advise the member to seekhelp from a qualified professional by giving them the appropriate phone numberand website form the list of ‘Free Resources Available in Canada’.Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 63