Updated Policy and Procedure Handbook - GoodLife Fitness

More documents

Recommendations

Info

Wage IncreasesNon-Management AssociatesMembership Consultants, Customer Service Representatives, Club Administrators, ChildMinding, Cleaners, Member Ambassadors and Fitness Trainers are eligible to receive awage increase up to the maximum of their wage band twice per year in May andNovember upon completion of a Performance Review.Personal Trainers can receive a wage increase once per year in either May or Novemberbased on their final score. Please see the ‘Personal Trainer Wage Increase Criteria’document on Public Folders and SharePoint for further details.Management AssociatesUpon completion of the Goal Setting review in September, Assistant General Managersand Member Care Managers are eligible to receive a wage increase up to the maximum oftheir wage band based on their final review score. Information on wage increaseguidelines for Fitness Managers should be obtained from the Personal Training RegionalManagers.Wage Increase ChartPlease refer to the ‘Salary and Hourly Wage Increase Guidelines’ found on Public Foldersunder the People Dept folder>Performance Evaluations. For Personal Trainers see‘Personal Trainer Wage Increase Criteria’ document in the same location. Information onwage increases for Fitness Managers should be obtained from the Personal TrainingRegional Managers._______________________________________________________________________________Performance Reviews must be completed to be eligible to receive a wage increaseManagers are responsible for completing associate performance reviews and for formallyreviewing them with each associate.Internal Hiring[back to top]GoodLife is committed to recruiting and selecting individuals who are the most qualified toperform the requirements of each position available. Internal candidates are required tocomplete the interview process as an external candidate would when applying for aninternal position._______________________________________________________________________________Associates with GoodLife are responsible for notifying their manager of their interest in aninternal position prior to applying.In order to apply for an internal position, associates must meet the following criteria:1. Must be employed with GoodLife for a minimum of 3 months before asking for atransfer and applying for an internal posting2. Must consistently be achieving goals3. Must have a reference letter from their manager4. Any other requirements will be outlined in the employment contract_______________________________________________________________________________Period of NoticeNon-management roles: Upon acceptance of an internal offer of employment, associatesare required to give their current manager a minimum of four (4) weeks notice in order tofind and train a replacement prior to beginning their new role with GoodLife.Management Roles: Upon acceptance of an internal offer of employment, managers mustgive their current Supervisor sufficient time needed to hire and train a new leader prior tobeginning their new role with GoodLife.Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 22
Reference checksReference checks must be completed and documented for all internal candidates beingconsidered for a position. The associate’s current manager and the manager’s superiormust be contacted prior to an offer of employment.Reference checks are conducted to verify the associate’s work performance and success.Academic achievements and certifications should also be verified when they are essentialto meeting minimum job requirements._______________________________________________________________________________Fit-Fix WorkoutIn our industry working out regularly is essential. It is also a job requirement for allassociates of GoodLife to work out a minimum of twice a week. With that in mind, all newassociates hired must fit into this culture. It is imperative that each candidate be takenthrough a Fit-Fix workout as a phase in the selection process._______________________________________________________________________________How will a Fit-Fix Workout help in selecting a candidate?• It will, to a certain extent, measure each candidate’s level of perseverance.• It allows Hiring Managers to evaluate the candidate’s ability to take direction• It provides a great opportunity for Hiring Managers to observe the candidate’s overallattitude• It will allow the candidate insight into GoodLife’s culture and exposes them to theenvironment that each member will experience with usTime spent on this will ensure success in selecting and keeping the best candidate foryour club/department.Keep in mind that throughout this phase of the selection process you are not testing thecandidate’s ability to workout. You are testing whether they persevere through a new andpossibly uncomfortable experience and their willingness to never give up during theworkout.The Fit Fix section is located on the inside right of the Selection Planner on the bottom halfof the page. When scoring think of the workout in three phases and score according to theguide on the planner.Attached are the Fit Fix Training Principles and the order of machines for your review.You should be prepared to answer questions from candidates as you proceed through theworkout. A good candidate will be positive, enthusiastic and have questions.In closing, all candidates being considered for a position must go through this workout,even potential Personal Trainers. Remember we are measuring competencies, notknowledge of working out._______________________________________________________________________________How are candidates selected?Performance, skill and ability to perform the job, are the primary considerations for theselection of internal candidates.Any candidate who deliberately misrepresents or falsifies information during therecruitment or selection process will be eliminated from the selection process and, ifemployed, will be discharged for cause.Referral Bonus[back to top]Rewards:• $1,000 for full-time club level positions at participating clubs in British Columbia,Alberta, or Manitoba- $500 after 3 months of employment, and $500 after 6 monthsof employment (full-time is defined as working a minimum of 32 hours/week).Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 23
Page 3 and 4: Policy and Procedure HandbookAcknow
Page 5 and 6: Child Pornography .................
Page 7 and 8: Respecting Diversity at GoodLifeHum
Page 9 and 10: Examples of harassmentHarassment is
Page 11 and 12: All associates have a responsibilit
Page 13 and 14: DefinitionsAccommodation: Accommoda
Page 15 and 16: Complimentary Family Membership aft
Page 17 and 18: Suitably qualified Canadian citizen
Page 19 and 20: Labour Market Opinion in order to o
Page 21: and enter this into CARE (for non-c
Page 25 and 26: 6. Quickly help new hires to become
Page 27 and 28: easonable and despite the problems
Page 29 and 30: Employee Assistance ProgramFree acc
Page 31 and 32: Employee Assistance ProgramFree acc
Page 33 and 34: A person who has resided in Canada
Page 35 and 36: **Personal Trainers are not permitt
Page 37 and 38: worked for at least 30 days or shif
Page 39 and 40: When you’re Not at WorkAbsenteeis
Page 41 and 42: Stub Period Charts2 weeks (10 days)
Page 43 and 44: In particular, Divisional Managers,
Page 45 and 46: Managers are responsible for ensuin
Page 47 and 48: Sick Leave[back to top]Every GoodLi
Page 49 and 50: Leaves of Absence without PayJury a
Page 51 and 52: Who can take a Pregnancy Leave?An a
Page 53 and 54: a child is placed for adoption and
Page 55 and 56: In certain cases, the leave may be
Page 57 and 58: claim had started during the 52 wee
Page 59 and 60: you present a claim for maternity b
Page 61 and 62: serious medical condition with a si
Page 63 and 64: On the Job at GoodLifeMember Health
Page 65 and 66: Inspections by Government Agencies[
Page 67 and 68: are not designated (e.g. Home Offic
Page 70 and 71: Information such as business strate
Page 72 and 73:
Associates expecting a childAssocia
Page 74 and 75:
Dress Code for Fitness Trainers, Cu
Page 76 and 77:
Women’s Top ChoicesName TagFoot w
Page 78 and 79:
Associates smoking on GoodLife prem
Page 80 and 81:
Internet and e-mail use may be moni
Page 82 and 83:
GoodLife will only use this data to
Page 84 and 85:
• Ensure your full legal name, as
Page 86 and 87:
The most senior level position in a
Page 88 and 89:
[back to top]The purpose of this po
Page 90 and 91:
1. Fitness Plus members have access
Page 92 and 93:
___________________________________
Page 94 and 95:
the premises in its employment-rela
Page 96 and 97:
Forms[back to top]Pregnancy and Par
Page 98 and 99:
[back to top]Associate Sponsorship
Page 100 and 101:
[back to top]Associate Referral For
Page 102 and 103:
[back to top]Foreign Worker Acknowl
Page 104 and 105:
[back to top]E-mail and Internet Ac
Page 106 and 107:
[back to top]Free Resources Availab
Page 108 and 109:
[back to top]Dismissal EmailTo: Hom
Page 110 and 111:
Revenue Type 2Term Mem (you can lea
Page 112 and 113:
SourceSelect ‘Referral - Staff’
Page 114 and 115:
Associate Discounted 1 Year Term Me
Page 116 and 117:
Referring Membership #Skip - not ap
Page 118 and 119:
___________________________________
Page 120 and 121:
___________________________________
Page 122:
loss suffered by him/her, or any ot
show all

Updated Policy and Procedure Handbook - GoodLife Fitness

Create successful ePaper yourself

Delete template?

Save as template?