Updated Policy and Procedure Handbook - GoodLife Fitness

[back to top]The purpose of this policy is to enforce the documenting of incidents within our clubs andto reduce GoodLife’s liability by identifying areas of risk. Incident Reports must becompleted for any accident, injury or theft on GoodLife property.Incident ReportsAll incidents (facility damage, flooding, theft, member injury) must be documented on anIncident Report. The first staff member(s) on the scene is/are responsible for ensuring thatany club members involved are taken care of and for filling out an Incident Report to besent to Lisle Maloney, Brad Lindsay and Rob Duncan to ensure that the General Manageris informed of the details of the situation._________________________________________________________________________EmergenciesOne staff member must take charge of the situation and direct others as needed (get firstaid kit, call emergency contact, call ambulance/taxi, etc).The incident is to be assessed to see if any members were injured or the extent of theinjury. Do not admit fault at any time. Be Caring, Helpful and Responsive.If members were involved:1. Determine if medical attention is needed. If unsure, do not move the member andcall an ambulance. If they intend to seek medical attention immediately, but do notwant/need an ambulance, arrange for transportation for them (taxi) and pay for thisfrom petty cash. Use common sense in this case; arrange to have their car drivenhome for them if they are unable to. Make this as comfortable as possible for themember.2. Follow up with the member within twenty-four (24) hours to see if they are alright,have they seen or will they be seeing a doctor, are they able to continue workingout at the club, or would putting their membership on hold be appropriate.3. Complete the Incident Report only after members have been tended to. The reportshould not be taken out in front of members in order to ensure that GoodLife’sfocus is completely on the member.Obtain statements from all witnesses of the event with names and phone numbers forpossible follow up._________________________________________________________________________Send the Incident Report to Home OfficeA staff member involved in the incident must complete the GoodLife Incident Report andemail it to Lisle Maloney, Brad Lindsay and Rob Duncan (Incident Report Forms areavailable on Public Folders.)Associate Discount on Tanning and Pro Shop[back to top]TanningStand up or lay down tanning is free. However, members do come first and at somelocations, a max $2 charge is applicable to help off set the costs of bulb usage and wearand tear on the units.Pro ShopAssociates receive a SET SPECIFIC discount on all Pro Shop clothing for their personaluse. Discount Listings are available in public folders in the CSR section. Discounts do notapply to “garments of the month” (GOM’s).Associate and Family Memberships[back to top]Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 88