Updated Policy and Procedure Handbook - GoodLife Fitness

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[back to top]Dismissal EmailTo: Home Office AssociatesFrom: Associate’s ManagerSubject: Used: This email is to be used when an Associate has been either terminated or hasresigned.Hello GoodLife Associates,This email is to inform you that effective on , , , is no longer anAssociate of GoodLife Fitness.Please direct any inquiries regarding employment to me.I have appreciated the work that has done for the department. On behalf ofGoodLife, we wish all the best in future career endeavours.Sincerely,Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 108
CARE Instructions to Redeem Associate and Family Memberships[back to top]Associate Discounted 1 Year Term Membership for ManitobaPaperwork:Fill out a ‘Membership Agreement’, and attach the Associate Discounted 1 Year TermMembership certificate to the Membership Agreement. The membership must have anexpiry date of 1 year; it cannot be an open ended membership as they must provide anew certificate upon renewal to get this great rate next year. If they don’t get anothercertificate from the associate the next year then they must renew at our current rates. Ifthe certificate is not attached then the sale will be made incomplete until this certificate isprovided. Two units will be assigned on this sale.To Enter in CARE:1. Log into CARE as yourself.2. Click on Daily Sales Journal from the Main menu.3. Click on today’s date from the Calendar.4. C lick on Record a New Agreement from Agreement Menu.5. Enter the following information for the associate.Transaction DetailsActivity TypeSelect ‘New Member’Change Form #Skip – not applicablePT Contract #Skip - not applicableSold BySelect salesperson nameSourceSelect ‘Referral – Staff’Closed AtSelect ‘Initial Visit’Referring Membership #Skip - not applicableMembership DetailsMember Name (Prospect/Member) Input Member NameMembership #Input Membership # of membership agreementBarcode #Input Barcode numberFitness Planner/Consult #Input Fitness Planner number (minimum 4 digit number)Club AccessSelect ‘Fitness Plus’Membership or Services Type Select ‘Assoc Discounted 1 Year Term’Towel Service‘NO’ not applicableBasket Rental‘NO’ not applicableSmall Locker Rental‘NO’ not applicableLarge Locker Rental‘NO’ not applicableNo Commitment Addon‘NO’ not applicableExecutive Change Room‘NO’ not applicablePersonal Training Details (Optional) – you can fill this in if member purchase PT@POSPersonal Training Session TypeSelect Session Type# of Sessions Input # of SessionsPersonal TrainerSelect EmployeeDatesAgreement Effective Dateleave as today's dateMembership Start Dateleave as today's datePAP Start Date / AmountDate off PAP scheduleDate Agreement Properly Prepared Select today's date if the agreement is complete and signedVoid Rec'd DateSkip - not applicableRevenue DetailsRevenue Type 1F&LAmount 7.65Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 109
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Policy and Procedure HandbookAcknow
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Child Pornography .................
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Respecting Diversity at GoodLifeHum
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Examples of harassmentHarassment is
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All associates have a responsibilit
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DefinitionsAccommodation: Accommoda
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Complimentary Family Membership aft
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Suitably qualified Canadian citizen
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Labour Market Opinion in order to o
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and enter this into CARE (for non-c
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Reference checksReference checks mu
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6. Quickly help new hires to become
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easonable and despite the problems
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Employee Assistance ProgramFree acc
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Employee Assistance ProgramFree acc
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A person who has resided in Canada
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**Personal Trainers are not permitt
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worked for at least 30 days or shif
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When you’re Not at WorkAbsenteeis
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Stub Period Charts2 weeks (10 days)
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In particular, Divisional Managers,
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Managers are responsible for ensuin
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Sick Leave[back to top]Every GoodLi
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Leaves of Absence without PayJury a
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Who can take a Pregnancy Leave?An a
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a child is placed for adoption and
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In certain cases, the leave may be
Page 57 and 58: claim had started during the 52 wee
Page 59 and 60: you present a claim for maternity b
Page 61 and 62: serious medical condition with a si
Page 63 and 64: On the Job at GoodLifeMember Health
Page 65 and 66: Inspections by Government Agencies[
Page 67 and 68: are not designated (e.g. Home Offic
Page 70 and 71: Information such as business strate
Page 72 and 73: Associates expecting a childAssocia
Page 74 and 75: Dress Code for Fitness Trainers, Cu
Page 76 and 77: Women’s Top ChoicesName TagFoot w
Page 78 and 79: Associates smoking on GoodLife prem
Page 80 and 81: Internet and e-mail use may be moni
Page 82 and 83: GoodLife will only use this data to
Page 84 and 85: • Ensure your full legal name, as
Page 86 and 87: The most senior level position in a
Page 88 and 89: [back to top]The purpose of this po
Page 90 and 91: 1. Fitness Plus members have access
Page 92 and 93: ___________________________________
Page 94 and 95: the premises in its employment-rela
Page 96 and 97: Forms[back to top]Pregnancy and Par
Page 98 and 99: [back to top]Associate Sponsorship
Page 100 and 101: [back to top]Associate Referral For
Page 102 and 103: [back to top]Foreign Worker Acknowl
Page 104 and 105: [back to top]E-mail and Internet Ac
Page 106 and 107: [back to top]Free Resources Availab
Page 110 and 111: Revenue Type 2Term Mem (you can lea
Page 112 and 113: SourceSelect ‘Referral - Staff’
Page 114 and 115: Associate Discounted 1 Year Term Me
Page 116 and 117: Referring Membership #Skip - not ap
Page 118 and 119: ___________________________________
Page 120 and 121: ___________________________________
Page 122: loss suffered by him/her, or any ot
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Updated Policy and Procedure Handbook - GoodLife Fitness

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