Updated Policy and Procedure Handbook - GoodLife Fitness

Home Office support role requiring afterhours availability to resolve criticalbusiness issues, e.g. InformationSystems support.Member Experience ManagerMember Experience RegionalPT RegionalSenior PT RegionalExceptions / Additions to the aboveSome roles that involve at least 50%travel may qualify, but will requireapproval from the CompensationCommittee.Cell phone or Blackberry & a LaptopBlackberryCell PhoneCell phoneBlackberryRequires written (email) approval from theCompensation Committee to the appropriatemanager & to the IS Help DeskAn Associate Request Form is to be used to request a wireless device and must be signedby the Associate’s department head before submission to the IS department.It is also possible for Associates to use privately owned wireless devices for businesspurposes. If this is the case, the Associate must get approval from their department headto do so. This policy must also be read and signed by the Associate in question. Allexpense forms for reimbursement of cost incurred due to business calls must be submittedto the appropriate department head. Financial reimbursement for these calls is not theresponsibility of the IS department._________________________________________________________________________Supported Wireless Devices, Services, and Related EquipmentIn order to take advantage of volume pricing discounts and to reduce support costs to theIS department, GoodLife has standardized on a limited number of wireless device makes,cellular service packages, cellular providers, and cellular accessories. The current list ofphones purchased and supported by GoodLife as well as the monthly plan details areavailable from the IS Help Desk at helpdesk@goodlifefitness.comAdditional cellular equipment available from, and supported by, the IS department forbusiness purposes includes:• Headset (wired)• Car power adaptor• Belt Clip (if requested)_________________________________________________________________________Non-Standard UnitsIf an Associate would like a non-standard wireless device, then the Associate shouldconsult with Information Systems Department (Help Desk) to ensure that the wirelessdevice is on the support list as the Information Systems (Help Desk) will provide supportonly on a limited range of wireless devices. Technical support will be limited to issuesrelated to synchronization with Outlook.GoodLife is not responsible for any loss of data or corruption of data that may occur as aresult of using a wireless device. GoodLife is not responsible for lost, damaged or stolenwireless devices.________________________________________________________________________________Appropriate UseIt is imperative that wireless devices owned by GoodLife or any wireless device used toconduct GoodLife business be used appropriately, responsibly, and ethically. Thefollowing rules must be observed:1. Personal calls are not permitted on any wireless device owned by GoodLife. In theevent that you make or receive a personal call on a GoodLife wireless device, youmay be asked in writing to reimburse GoodLife for all costs incurred and expectedto pay this reimbursement within 30 days of notification.Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 81