Updated Policy and Procedure Handbook - GoodLife Fitness

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Associate Discounted 1 Year Term Membership for all Clubs - (excluding Manitobaand Quebec)Paperwork:Fill out a ‘Membership Agreement’ and attach the Associate Discounted 1 Year TermMembership coupon to the membership agreement. If the coupon is not attached the salewill be made complete. The Associate Discounted 1 Year Term will have 2 units assignedto this agreement.To Enter in CARE:1. Log into CARE as yourself.2. Click on Daily Sales Journal from the Main menu.3. Click on today’s date from the Calendar.4. Click on Record a New Agreement from Agreement Menu.5. Enter the following information for the associate.Transaction DetailsActivity TypeSelect ‘New Member’Change Form #Skip – not applicablePT Contract #Skip - not applicableSold BySelect salesperson nameSourceSelect ‘Referral – Staff’Closed AtSelect ‘Initial Visit’Referring Membership #Skip - not applicableMembership DetailsMember Name (Prospect/Member) Input Member NameMembership # Input Membership #Barcode #Input Barcode numberFitness Planner/Consult #Input Fitness Planner number (minimum 4 digit number)Club AccessSelect ‘Fitness Plus’Membership or Services Type Select ‘Assoc Discounted 1 Year Term’Towel Service‘NO’ not applicableBasket Rental‘NO’ not applicableSmall Locker Rental‘NO’ not applicableLarge Locker Rental‘NO’ not applicableNo Commitment Addon‘NO’ not applicableExecutive Change Room‘NO’ not applicablePersonal Training Details (Optional) – you can fill this in if member purchase PT@POSPersonal Training Session TypeSelect Session Type# of Sessions Input # of SessionsPersonal TrainerSelect EmployeeDatesAgreement Effective Dateleave as today's dateMembership Start Dateleave as today's datePAP Start Date / AmountSkip - not applicableDate Agreement Properly Prepared Select today's date if the agreement is complete and signedVoid Rec'd DateSkip - not applicableRevenue DetailsRevenue Type 1It will come up as F & L (optional: you can adjust it or leave it)Amount Leave the amount as 0.00Revenue Type 2Term MemAmount199.00 (Ontario price before tax)Total Upfront Agreement Value 208.95 (Ontario price including taxes)GST9.95 (in Ontario),Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 114
PST 0.00CommentsExample screen shot from a saved Associate Discounted 1 Year Term Membership.(This agreement considers as a Term Membership).________________________________________________________________________________________Complimentary Family MembershipPaperwork:Fill out a ‘Membership Agreement’ for the Family membership; the General Manager mustsign in the witness section as authorization and attach the certificate of proof that theassociate is entitled to a Complimentary Family Membership ( 9 month or 1 year).To Enter in CARE:1. Log into CARE as yourself.2. Click on Daily Sales Journal from the Main menu.3. Click on today’s date from the Calendar.4. Click on Record a New Agreement from Agreement Menu.5. Enter the following information for the associate.Transaction DetailsActivity TypeChange Form #PT Contract #Sold BySourceClosed AtSelect ‘New Member’Skip – not applicableSkip - not applicableSelect salesperson nameSelect ‘Referral – Staff’Select ‘Initial Visit’Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 115
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Policy and Procedure HandbookAcknow
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Child Pornography .................
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Respecting Diversity at GoodLifeHum
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Examples of harassmentHarassment is
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All associates have a responsibilit
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DefinitionsAccommodation: Accommoda
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Complimentary Family Membership aft
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Suitably qualified Canadian citizen
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Labour Market Opinion in order to o
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and enter this into CARE (for non-c
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Reference checksReference checks mu
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6. Quickly help new hires to become
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easonable and despite the problems
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Employee Assistance ProgramFree acc
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Employee Assistance ProgramFree acc
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A person who has resided in Canada
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**Personal Trainers are not permitt
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worked for at least 30 days or shif
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When you’re Not at WorkAbsenteeis
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Stub Period Charts2 weeks (10 days)
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In particular, Divisional Managers,
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Managers are responsible for ensuin
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Sick Leave[back to top]Every GoodLi
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Leaves of Absence without PayJury a
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Who can take a Pregnancy Leave?An a
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a child is placed for adoption and
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In certain cases, the leave may be
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claim had started during the 52 wee
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you present a claim for maternity b
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serious medical condition with a si
Page 63 and 64: On the Job at GoodLifeMember Health
Page 65 and 66: Inspections by Government Agencies[
Page 67 and 68: are not designated (e.g. Home Offic
Page 70 and 71: Information such as business strate
Page 72 and 73: Associates expecting a childAssocia
Page 74 and 75: Dress Code for Fitness Trainers, Cu
Page 76 and 77: Women’s Top ChoicesName TagFoot w
Page 78 and 79: Associates smoking on GoodLife prem
Page 80 and 81: Internet and e-mail use may be moni
Page 82 and 83: GoodLife will only use this data to
Page 84 and 85: • Ensure your full legal name, as
Page 86 and 87: The most senior level position in a
Page 88 and 89: [back to top]The purpose of this po
Page 90 and 91: 1. Fitness Plus members have access
Page 92 and 93: ___________________________________
Page 94 and 95: the premises in its employment-rela
Page 96 and 97: Forms[back to top]Pregnancy and Par
Page 98 and 99: [back to top]Associate Sponsorship
Page 100 and 101: [back to top]Associate Referral For
Page 102 and 103: [back to top]Foreign Worker Acknowl
Page 104 and 105: [back to top]E-mail and Internet Ac
Page 106 and 107: [back to top]Free Resources Availab
Page 108 and 109: [back to top]Dismissal EmailTo: Hom
Page 110 and 111: Revenue Type 2Term Mem (you can lea
Page 112 and 113: SourceSelect ‘Referral - Staff’
Page 116 and 117: Referring Membership #Skip - not ap
Page 118 and 119: ___________________________________
Page 120 and 121: ___________________________________
Page 122: loss suffered by him/her, or any ot
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Updated Policy and Procedure Handbook - GoodLife Fitness

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