Updated Policy and Procedure Handbook - GoodLife Fitness

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Table of ContentsGoodLife’s Philosophy, Mission and Values ................................................................... 6GoodLife’s Philosophy ..................................................................................................... 6GoodLife’s Mission ........................................................................................................... 6GoodLife’s Values ............................................................................................................ 6Respecting Diversity at GoodLife ..................................................................................... 7Human Rights – a policy of Zero Tolerance ..................................................................... 7Respecting Diversity ........................................................................................................ 7Discrimination ................................................................................................................... 7Workplace Harassment .................................................................................................... 7Workplace Accommodation ........................................................................................... 11Accommodation of Religious Observances ................................................................... 12You’re Employment Relationship with GoodLife .......................................................... 14Length of Service Recognition Program ........................................................................ 14Hiring Non Canadian Citizens ........................................................................................ 16Performance Reviews .................................................................................................... 21Internal Hiring ................................................................................................................. 22Referral Bonus ............................................................................................................... 23On-boarding and Orientation .......................................................................................... 24Probationary Period ....................................................................................................... 25Discipline ........................................................................................................................ 26Termination .................................................................................................................... 26Compensation ................................................................................................................ 27Benefits Plan .................................................................................................................. 27Employee Assistance Program ...................................................................................... 31Reference Request ........................................................................................................ 32Working at the age of 65 and beyond ............................................................................ 32Relocation Reimbursement ............................................................................................ 34Statutory Holidays .......................................................................................................... 34Personal Trainers Not Permitted to Work on Statutory Holidays ................................... 35When you’re at Work ....................................................................................................... 37Hours of Work and Breaks ............................................................................................. 37Shift Durations ................................................................................................................ 38When you’re Not at Work ................................................................................................ 39Absenteeism .................................................................................................................. 39Leaves of Absence with Pay ........................................................................................... 40Vacation ......................................................................................................................... 40Time Off Tracking ........................................................................................................... 43Sick Leave ...................................................................................................................... 47Bereavement Leave ....................................................................................................... 47Voting Leave .................................................................................................................. 48Leaves of Absence without Pay ..................................................................................... 49Jury and Witness Leave ................................................................................................. 49Pregnancy Leave ........................................................................................................... 50Parental/Adoption Leave ................................................................................................ 52Pregnancy and Parental Leave Question and Answers ................................................. 53Personal Leave of Absence ........................................................................................... 59Personal Emergency Leave – Ontario Only ................................................................... 59Family Medical Leave .................................................................................................... 60Medical Leave of Absence ............................................................................................. 61Reservist Leave of Absence .......................................................................................... 62On the Job at GoodLife ................................................................................................... 63Member Health and Safety ............................................................................................ 63Inspections by Government Agencies ............................................................................ 65Canada Food Inspection Agency ................................................................................... 66Conduct and Behaviour .................................................................................................. 66Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 4
Child Pornography ......................................................................................................... 67Conflict of Interest .......................................................................................................... 68Confidentiality ................................................................................................................. 69Home Office Dress Code ............................................................................................... 70Associate Uniforms ........................................................................................................ 71Employment of Relatives ............................................................................................... 76Acceptance of Gifts ........................................................................................................ 77Smoking in the Workplace ............................................................................................. 77Scent Reduction ............................................................................................................. 78Email and Internet use ................................................................................................... 78Cell Phone, Blackberry and Laptop Use ........................................................................ 80Return of laptops and cell phones when on leave ......................................................... 83Travel Policy and Procedure .......................................................................................... 83Travel and Expense Reimbursement ............................................................................. 85Personal Calls ................................................................................................................ 87Incident Reporting .......................................................................................................... 87Associate Discount on Tanning and Pro Shop ............................................................... 88Associate and Family Memberships .............................................................................. 88Associate use of Child Minding ...................................................................................... 91Associate Sponsorship Requests .................................................................................. 92Reporting Suspected child abuse .................................................................................. 92Associate Theft .............................................................................................................. 93Corresponding Wage Increases and Position Status Changes to the Start of a PayPeriod ............................................................................................................................. 94Forms ................................................................................................................................ 96Pregnancy and Parental Leave Form ............................................................................ 96Associate Sponsorship Request Form ........................................................................... 98Request for Relocation Reimbursement ........................................................................ 99Associate Referral Form .............................................................................................. 100New Associate Referral Reward Form ......................................................................... 101Foreign Worker Acknowledgement Form ..................................................................... 102Associate Membership Agreement Form ..................................................................... 103E-mail and Internet Acknowledgement Form ............................................................... 104Leave of Absence Request Form ................................................................................. 105Free Resources Available in Canada ........................................................................... 106Dismissal Email ............................................................................................................ 108CARE Instructions to Redeem Associate and Family Memberships ........................... 109Assumption of Risk, Release, Waiver of Claim and Indemnity .................................... 121Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 5
Page 3: Policy and Procedure HandbookAcknow
Page 7 and 8: Respecting Diversity at GoodLifeHum
Page 9 and 10: Examples of harassmentHarassment is
Page 11 and 12: All associates have a responsibilit
Page 13 and 14: DefinitionsAccommodation: Accommoda
Page 15 and 16: Complimentary Family Membership aft
Page 17 and 18: Suitably qualified Canadian citizen
Page 19 and 20: Labour Market Opinion in order to o
Page 21 and 22: and enter this into CARE (for non-c
Page 23 and 24: Reference checksReference checks mu
Page 25 and 26: 6. Quickly help new hires to become
Page 27 and 28: easonable and despite the problems
Page 29 and 30: Employee Assistance ProgramFree acc
Page 31 and 32: Employee Assistance ProgramFree acc
Page 33 and 34: A person who has resided in Canada
Page 35 and 36: **Personal Trainers are not permitt
Page 37 and 38: worked for at least 30 days or shif
Page 39 and 40: When you’re Not at WorkAbsenteeis
Page 41 and 42: Stub Period Charts2 weeks (10 days)
Page 43 and 44: In particular, Divisional Managers,
Page 45 and 46: Managers are responsible for ensuin
Page 47 and 48: Sick Leave[back to top]Every GoodLi
Page 49 and 50: Leaves of Absence without PayJury a
Page 51 and 52: Who can take a Pregnancy Leave?An a
Page 53 and 54: a child is placed for adoption and
Page 55 and 56:
In certain cases, the leave may be
Page 57 and 58:
claim had started during the 52 wee
Page 59 and 60:
you present a claim for maternity b
Page 61 and 62:
serious medical condition with a si
Page 63 and 64:
On the Job at GoodLifeMember Health
Page 65 and 66:
Inspections by Government Agencies[
Page 67 and 68:
are not designated (e.g. Home Offic
Page 70 and 71:
Information such as business strate
Page 72 and 73:
Associates expecting a childAssocia
Page 74 and 75:
Dress Code for Fitness Trainers, Cu
Page 76 and 77:
Women’s Top ChoicesName TagFoot w
Page 78 and 79:
Associates smoking on GoodLife prem
Page 80 and 81:
Internet and e-mail use may be moni
Page 82 and 83:
GoodLife will only use this data to
Page 84 and 85:
• Ensure your full legal name, as
Page 86 and 87:
The most senior level position in a
Page 88 and 89:
[back to top]The purpose of this po
Page 90 and 91:
1. Fitness Plus members have access
Page 92 and 93:
___________________________________
Page 94 and 95:
the premises in its employment-rela
Page 96 and 97:
Forms[back to top]Pregnancy and Par
Page 98 and 99:
[back to top]Associate Sponsorship
Page 100 and 101:
[back to top]Associate Referral For
Page 102 and 103:
[back to top]Foreign Worker Acknowl
Page 104 and 105:
[back to top]E-mail and Internet Ac
Page 106 and 107:
[back to top]Free Resources Availab
Page 108 and 109:
[back to top]Dismissal EmailTo: Hom
Page 110 and 111:
Revenue Type 2Term Mem (you can lea
Page 112 and 113:
SourceSelect ‘Referral - Staff’
Page 114 and 115:
Associate Discounted 1 Year Term Me
Page 116 and 117:
Referring Membership #Skip - not ap
Page 118 and 119:
___________________________________
Page 120 and 121:
___________________________________
Page 122:
loss suffered by him/her, or any ot
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Updated Policy and Procedure Handbook - GoodLife Fitness

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