Updated Policy and Procedure Handbook - GoodLife Fitness

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GoodLife’s Philosophy, Mission and ValuesGoodLife’s Philosophy[back to top]Belong where caring individuals are committed to educating you to develop a moreenergetic lifestyle to increase fitness, longevity and fun.GoodLife’s Mission[back to top]A group of Fitness Clubs focused on exceptional service through C.C.S.S.V. (Care,Cleanliness, Sales, Service and Value) and M.C.I. (Measurable Constant Improvement).GoodLife’s Values[back to top]CareTrustIntegrityPeak AttitudeHappinessPassionPersonal FitnessConfidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 6
Respecting Diversity at GoodLifeHuman Rights – a policy of Zero Tolerance[back to top]GoodLife recognizes the right of every individual to equality of opportunity with respect totheir employment based upon their qualifications, and is committed to providing aworkplace in which all people are treated with dignity and respect. GoodLife supports theprinciples of, and complies with, all applicable human rights legislation and will not toleratebehaviour in the workplace that is contrary to applicable human rights legislation.Respecting Diversity[back to top]Commitment to a diverse workforce at GoodLife means commitment to embracing theunique talents and experiences every associate brings to the team. Our inclusive workenvironment means that all ideas, people, and practices are valued.We are all accountable for creating and maintaining a work environment that is free fromdiscrimination and harassment and treats all associates fairly. Discrimination andHarassment are not permitted by anyone, including Managers, co-workers, members,vendors, and suppliers. As such, it is your responsibility as a GoodLife associate to bringforth experiences or observations of discrimination and harassment without fear ofreprisal.GoodLife practices respect for human rights in its relationship with current and prospectiveassociates, current and prospective members, vendors, and suppliers and is incompliance with all applicable Human Right legislation.Discrimination[back to top]GoodLife is an Equal Employment Opportunity Employer and is committed to providing asafe, healthy, and positive work environment that is free from discrimination. Thisincludes, but is not limited to: recruitment, hiring, job placement, training, promotion,termination, transfer, layoff, recall, leave of absence and compensation.Discrimination may also include failure to reasonably accommodate the special needs ofan individual or group based on the prohibited grounds._______________________________________________________________________________Prohibited grounds of discrimination and harassmentProhibited grounds for discrimination and harassment are protected under the OntarioHuman Rights Code 5. (1), they include:Race, Ancestry, Place of Origin, Colour, Ethnic Origin, Citizenship, Creed, Sex, Sexual,Orientation, Age, Record of Offences, Marital Status, Family Status, Disabilities* Prohibited Grounds may vary slightly from Province to ProvinceWorkplace Harassment[back to top]The Canadian Human Rights Act and the Canada Labour Code protect us fromharassment and The Criminal Code protects us from physical and sexual assault.Harassment is defined as “engaging in a course of vexatious comment or conduct that isknown or ought to reasonably to be known to be unwelcome”.Associates do not have the right to harass anyone else, at work or in any situation relatedto employment. This policy is one step toward ensuring that GoodLife is a comfortableplace for all associates.Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 7
Page 3 and 4: Policy and Procedure HandbookAcknow
Page 5: Child Pornography .................
Page 9 and 10: Examples of harassmentHarassment is
Page 11 and 12: All associates have a responsibilit
Page 13 and 14: DefinitionsAccommodation: Accommoda
Page 15 and 16: Complimentary Family Membership aft
Page 17 and 18: Suitably qualified Canadian citizen
Page 19 and 20: Labour Market Opinion in order to o
Page 21 and 22: and enter this into CARE (for non-c
Page 23 and 24: Reference checksReference checks mu
Page 25 and 26: 6. Quickly help new hires to become
Page 27 and 28: easonable and despite the problems
Page 29 and 30: Employee Assistance ProgramFree acc
Page 31 and 32: Employee Assistance ProgramFree acc
Page 33 and 34: A person who has resided in Canada
Page 35 and 36: **Personal Trainers are not permitt
Page 37 and 38: worked for at least 30 days or shif
Page 39 and 40: When you’re Not at WorkAbsenteeis
Page 41 and 42: Stub Period Charts2 weeks (10 days)
Page 43 and 44: In particular, Divisional Managers,
Page 45 and 46: Managers are responsible for ensuin
Page 47 and 48: Sick Leave[back to top]Every GoodLi
Page 49 and 50: Leaves of Absence without PayJury a
Page 51 and 52: Who can take a Pregnancy Leave?An a
Page 53 and 54: a child is placed for adoption and
Page 55 and 56: In certain cases, the leave may be
Page 57 and 58:
claim had started during the 52 wee
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you present a claim for maternity b
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serious medical condition with a si
Page 63 and 64:
On the Job at GoodLifeMember Health
Page 65 and 66:
Inspections by Government Agencies[
Page 67 and 68:
are not designated (e.g. Home Offic
Page 70 and 71:
Information such as business strate
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Associates expecting a childAssocia
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Dress Code for Fitness Trainers, Cu
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Women’s Top ChoicesName TagFoot w
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Associates smoking on GoodLife prem
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Internet and e-mail use may be moni
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GoodLife will only use this data to
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• Ensure your full legal name, as
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The most senior level position in a
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[back to top]The purpose of this po
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1. Fitness Plus members have access
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___________________________________
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the premises in its employment-rela
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Forms[back to top]Pregnancy and Par
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[back to top]Associate Sponsorship
Page 100 and 101:
[back to top]Associate Referral For
Page 102 and 103:
[back to top]Foreign Worker Acknowl
Page 104 and 105:
[back to top]E-mail and Internet Ac
Page 106 and 107:
[back to top]Free Resources Availab
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[back to top]Dismissal EmailTo: Hom
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Revenue Type 2Term Mem (you can lea
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SourceSelect ‘Referral - Staff’
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Associate Discounted 1 Year Term Me
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Referring Membership #Skip - not ap
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___________________________________
Page 120 and 121:
___________________________________
Page 122:
loss suffered by him/her, or any ot
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Updated Policy and Procedure Handbook - GoodLife Fitness

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