Updated Policy and Procedure Handbook - GoodLife Fitness

The People Dept is Solely Responsible for Dealing with Harassment ComplaintsThe Associate Relations Team in the People Dept is solely responsible for acceptingcomplaints, conducting thorough investigations, deciding on an appropriate outcome andfor following up with the complainant and the associate accused.GoodLife treats all complaints of harassment seriously and acts on all complaints toensure that they are resolved quickly, confidentially, and fairly. Associates will bedisciplined up to and including termination if they harass a person or group of people.Managers are expected to act in accordance with this policy to end harassment.GoodLife is committed to providing a safe, healthy, and positive work environment forassociates. In doing so, we are dedicated to ensuring the workplace is free fromharassment._____________________________________________________________________________It’s O.K. to Defend YourselfIf someone behaves in a way that offends, harms, humiliates, or degrades you, it’s ok tolet that person know. If you feel that you can speak to that person, let them know how youfeel and that their behaviour is inappropriate. If they continue the behaviour, or you don’tfeel you can speak to the person directly, call or email the Associate Relations team forhelp.Speak Up!It’s very important to call the number below if you have been harassed, you become awareof any possible incidents, or believe that others have been subjected to discriminationand/or harassment; your call is completely confidential!1-800-790-9269, press 0 and ask the receptionist to transfer you to a member of theAssociate Relations team.associaterelations@goodlifefitness.com**Associates that feel they have been mistreated by a member should also call theHarassment number. Managers or associates of GoodLife that are approached by amember who feels they have been mistreated by an associate should also call theHarassment number._____________________________________________________________________________Associates must be prepared to supply the following information when filing a formalcomplaint with the People Dept:1. your (the complainant’s) name and position;2. the name and position of the alleged harasser;3. details of what happened;4. dates, times, and how often its occurred;5. where they happened; and6. the names of any witnesses._____________________________________________________________________________What is Harassment?Any unwelcome behaviour that degrades, demeans, humiliates, or embarrasses a personand that a reasonable person should have known would be unwelcome. Harassmentincludes verbal, written, visual, media exposure (e.g. email, advertisements), and physicalconduct that creates an intimidating, hostile, offensive, and poisoned work environment.It may be a single incident or continue over time. The Canadian Human Rights Actprotects associates from harassment that is related to their race, national or ethnic origin,colour, religion, age, sex, marital status, family status, disability, pardoned conviction, orsexual orientation.Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 8