Updated Policy and Procedure Handbook - GoodLife Fitness

Inspections by Government Agencies[back to top]These inspectors have an important job: their role is to investigate workplaces and report itif they discover that a business is not following the rules as set out in the applicableprovincial legislation. Treat these individuals respectfully and provide them with theinformation they require.Some of the government inspectors’ rights include:• enter any part of the workplace at any time – they are not required to give advancenotice• speak to any associate who has been involved with workplace inspections• handle or use any equipment• look at documents or records and remove them from the club to make copies• take photographs• close down parts (or all) of the club to do their own inspection• require that any equipment be turned on or operated in their presence• look at or copy any material related to training of associates• seize anything that the inspector believes to be relevant evidence_________________________________________________________________________What do I do if a government inspector visits my club?1. Greet them professionally and politely – ask for a business card2. Assist them by answering questions clearly and honestly3. Show confidence in your club and GoodLife’s Health & Safety Program4. Know exactly where your documentation is kept and be familiar with the commonrisks5. Show them any documentation they request6. Permit them to speak to members of your committee7. If they request contact information, refer them to your Divisional Manager or to RobDuncan in the Member Experience Dept. or a member of the Associate RelationsTeam8. Ask for the reason for their visit – they are not required to tell you but may explain9. Immediately after the inspector leaves contact:• your Divisional Manager• Brad Lindsay (blindsay@goodlifefitness.com)• Rob Duncan in the Member Experience Dept. (rduncan@goodlifefitness.com) and• Alana Free in the People Department (afree@goodlifefitness.com) providing:a. date and time of visitb. government agencyc. name of inspectord. reason for visit (if known)e. any documentation you were given10. Failure to report a government inspection or any orders issued could result indisciplinary action, including a written warning or loss of pay._________________________________________________________________________It is essential that associates understand that:• Inspectors can visit at any time – they are not required to inform the General Managerin advance and the General Manager does not have to be present during theirinspection• Associates must greet the inspector professionally and politely• Associates must inform you immediately of the inspector’s visit and provide you withany documentation the inspector may have providedConfidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 65