Updated Policy and Procedure Handbook - GoodLife Fitness

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Personal Training Regional Managers, Fitness Managers and General Managers mustcheck their clubs PT schedule to ensure that no sessions are scheduled on a StatutoryHoliday. If there are sessions scheduled they must unschedule them and inform theirPersonal Trainers._______________________________________________________________________________Training clients on a Stat but entering the hours into any other dayPersonal Trainers are absolutely not permitted under any circumstance to train clients ona Statutory Holiday and enter the hours into another day that isn’t a Stat Holiday. Thismeans that training clients on a Stat Holiday but entering the hours into another day tocover up the Stat day worked, to get paid, is not acceptable.Personal Trainers that do so will be disciplined immediately up to and including terminationof employment for cause._______________________________________________________________________________Statutory Holidays by ProvinceStatutory Holiday Ontario Alberta BC ManitobaNewNovaNfldBrunswickScotiaQuebecNew Years Day** ** ** ** ** ** ** **January 1stFamily Day** **3rd Monday in FebruaryLouis Riel Day**3rd Monday in FebruaryGood Friday** ** ** ** ** ** ** **Friday before EasterSundayVictoria Day** ** ** ** **Monday preceding May25Canada Day** ** ** ** ** ** ** **July 1stLabour Day** ** ** ** ** ** ** **1st Monday in SeptemberThanksgiving Day** ** ** ** **2nd Monday in OctoberRemembrance Day** ** ** **November 11Christmas Day** ** ** ** ** ** ** **December 25thBoxing Day**December 26thBritish Columbia Day**1st Monday in AugustNew Brunswick Day**1st Monday in AugustSt John The Baptist DayJune 24th**Public Holiday PayPublic holiday pay is designed so that associates receive wages for having a day offbecause of a statutory holiday. Associates who qualify can take Statutory Holidays offwork and be paid public holiday pay.Who Qualifies for Public Holiday PayAssociates qualify for public holiday pay unless they don’t work:• Their entire regularly-scheduled shift before or after the public holiday; or• Their entire shift on the public holiday if they agreed or were required to work thatdayIn Ontario, Manitoba and Quebec it does not matter how recently an associate was hiredor how many days they worked before the stat holiday. In Alberta, associates must haveConfidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 36
worked for at least 30 days or shifts in the year before the holiday. In B.C. associatesmust be employed for at least 30 days and worked on at least 15 of the 30 days before thestat holiday. In New Brunswick associates must have worked for at least 90 days in the 12months before the holiday. In Nova Scotia associates must be entitled to receive pay forat least 15 of the 30 days before the holiday. In Newfoundland associates must beemployed for at least 30 days prior to the holiday.Qualifying full-time and part-time associates receive holiday pay whether they work or noton the stat holiday.When you’re at WorkHours of Work and Breaks[back to top]Full-time working hours are a minimum of 32 and a maximum of 44 hours per week._________________________________________________________________________OvertimeOvertime must be approved by the Divisional Manager/Department Head. Managers andsupervisors don't qualify for overtime pay if the work they do is managerial or supervisoryand they perform any non-supervisory or non-managerial tasks on an irregular orexceptional basis._________________________________________________________________________What is Overtime Pay?Overtime pay is at least 1½ times the associate’s regular rate of pay (time and a half).For example, if the associate’s regular pay is $8 an hour the overtime rate is $12 an hour($8 x 1½) for every hour worked after 44 in each week.Overtime will not be paid for work performed off company premises, unless specificapproval has been obtained in advance from the Divisional Manager/Department Head.Commuting between home and work is not considered working, travel or waiting time._________________________________________________________________________BreaksFor every 5 hours you are scheduled to work you can take either:• Option A - one 30 minute paid break or• Option B - two 15 minute paid breaks and one 30 minute unpaid break** you must work a minimum of 5 hours to take a break.An associate scheduled to work a 10 hour shift receives two 30 minute paid breaks._________________________________________________________________________Breaks for Split ShiftsIf an associate is scheduled to work a split shift being 11am-1pm and 3pm-9pm, theywould not be eligible for any breaks during the first half of their shift; even though theyleave the club for a couple of hours from 1-3pm, they are still eligible to take a break(Option A or B) during the second half of their shift because from 3-9pm they are working6 hours. In this example because the second half of their shift is only 6 hours it wouldmake most sense to take one 30 minute paid break. In CARE the hours entered for thatday would be a total of 8._________________________________________________________________________Entering the hours into CAREExample 1 – associate chooses Option AIf an associate works an 8 hour shift and they took one 30 minute paid break they wouldenter 8 hours into CARE for that day.Example 2 – associate chooses Option BConfidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 37
Page 3 and 4: Policy and Procedure HandbookAcknow
Page 5 and 6: Child Pornography .................
Page 7 and 8: Respecting Diversity at GoodLifeHum
Page 9 and 10: Examples of harassmentHarassment is
Page 11 and 12: All associates have a responsibilit
Page 13 and 14: DefinitionsAccommodation: Accommoda
Page 15 and 16: Complimentary Family Membership aft
Page 17 and 18: Suitably qualified Canadian citizen
Page 19 and 20: Labour Market Opinion in order to o
Page 21 and 22: and enter this into CARE (for non-c
Page 23 and 24: Reference checksReference checks mu
Page 25 and 26: 6. Quickly help new hires to become
Page 27 and 28: easonable and despite the problems
Page 29 and 30: Employee Assistance ProgramFree acc
Page 31 and 32: Employee Assistance ProgramFree acc
Page 33 and 34: A person who has resided in Canada
Page 35: **Personal Trainers are not permitt
Page 39 and 40: When you’re Not at WorkAbsenteeis
Page 41 and 42: Stub Period Charts2 weeks (10 days)
Page 43 and 44: In particular, Divisional Managers,
Page 45 and 46: Managers are responsible for ensuin
Page 47 and 48: Sick Leave[back to top]Every GoodLi
Page 49 and 50: Leaves of Absence without PayJury a
Page 51 and 52: Who can take a Pregnancy Leave?An a
Page 53 and 54: a child is placed for adoption and
Page 55 and 56: In certain cases, the leave may be
Page 57 and 58: claim had started during the 52 wee
Page 59 and 60: you present a claim for maternity b
Page 61 and 62: serious medical condition with a si
Page 63 and 64: On the Job at GoodLifeMember Health
Page 65 and 66: Inspections by Government Agencies[
Page 67 and 68: are not designated (e.g. Home Offic
Page 70 and 71: Information such as business strate
Page 72 and 73: Associates expecting a childAssocia
Page 74 and 75: Dress Code for Fitness Trainers, Cu
Page 76 and 77: Women’s Top ChoicesName TagFoot w
Page 78 and 79: Associates smoking on GoodLife prem
Page 80 and 81: Internet and e-mail use may be moni
Page 82 and 83: GoodLife will only use this data to
Page 84 and 85: • Ensure your full legal name, as
Page 86 and 87:
The most senior level position in a
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[back to top]The purpose of this po
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1. Fitness Plus members have access
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___________________________________
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the premises in its employment-rela
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Forms[back to top]Pregnancy and Par
Page 98 and 99:
[back to top]Associate Sponsorship
Page 100 and 101:
[back to top]Associate Referral For
Page 102 and 103:
[back to top]Foreign Worker Acknowl
Page 104 and 105:
[back to top]E-mail and Internet Ac
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[back to top]Free Resources Availab
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[back to top]Dismissal EmailTo: Hom
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Revenue Type 2Term Mem (you can lea
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SourceSelect ‘Referral - Staff’
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Associate Discounted 1 Year Term Me
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Referring Membership #Skip - not ap
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___________________________________
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___________________________________
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loss suffered by him/her, or any ot
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Updated Policy and Procedure Handbook - GoodLife Fitness

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