Updated Policy and Procedure Handbook - GoodLife Fitness

2. Associates should avoid offering advice that relates to a personal memberissue.3. If a member discloses personal medical information it should be kept privateand confidential. Likewise, associates should avoid providing any nutritionaladvice, as they may be unaware of any drug interactions that may take place,and may cause health problems as a result.4. Associates that receive information from a member regarding any physicalillness, substance abuse, mental health, etc. should maintain confidentialityregarding the information._________________________________________________________________________How to approach a member:1. Associates wanting to approach a member regarding any of the above Health andSafety factors must first contact the below individuals to ensure the properapproach and to role play if needed:-Member Experience Manager, Brad Lindsay at Office (519) 661-0190 x231, Mobile(519) 536-5190 or-Health & Safety Coordinator, Rob Duncan at Office (416) 536-9849, Mobile (647) 223-1422_________________________________________________________________________What to do if a member poses a threat to other associates or members in the club:1. In the event that a member is reasonably suspected of being under the influence ofeither alcohol, illegal drugs, or any such substance that may reasonably increaseeither their own risk of accident or injury, or that of other members, or that causesthem to negatively impact the surrounding members in any way, associates arerequired to advise the member that they must cease their actions. The managershould be contacted, and the member escorted off of the premises if appropriate.2. In the event that a member poses a threat to other associates or members in theclub, associates must advise the member that they must cease the unsafe action,and immediately report the behavior to their manager.3. In the event that a member discloses information regarding their intention to causeserious bodily harm to either themselves or others, or any intention to cause willfuldestruction to property, the associate that receives this information must disclosethis information to their manager and appropriate authorities.4. Managers should report any incidents listed above to the following individual:-Member Experience Manager, Brad Lindsay at Office (519) 661-0190 x231, Mobile(519) 536-5190_________________________________________________________________________It’s important to remember that we must handle serious personal issues being experiencedby our members in a very careful and sensitive manner.While associates may develop personal relationships with members, and may be inclinedto offer personal advice, associates must remember that any advice or statements madeduring regular working hours may construe professional advice, slander, or harassment,and could place GoodLife at risk of legal liability.Confidential and Proprietary Information of GoodLife Fitness Clubs | V16 October 2009 64