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BUSINESS<br />
Business – Supply Chain and Operations 2506<br />
LENGTH INTAKE CREDENTIAL LOCATION<br />
2 years/4 semesters Fall, Winter, Summer Ontario College Diploma Progress<br />
Business operations and supply chains are the primary functions that create the products and<br />
services organizations offer to satisfy customer needs. Launch your career in supply chain and<br />
operations through this program, which includes hands-on projects and assignments that simulate<br />
actual business settings. As a result, you become skilled at analyzing business processes to improve<br />
productivity; developing and implementing quality management programs; applying team approach<br />
principles to examine operations problems and to develop solutions; and enhancing the performance<br />
of a firm’s supply chain. You also graduate with the leadership skills to get noticed — and to get<br />
ahead.<br />
CAREER OUTLOOK<br />
Supply chain planner / Procurement assistant / Logistics coordinator<br />
ADMISSION REQUIREMENTS<br />
• Ontario Secondary School Diploma (OSSD),<br />
or equivalent, or mature student status<br />
(19 years or older)<br />
• Grade 12 English (C or U), or equivalent<br />
(minimum grade required), or take the<br />
Centennial College English Skills Assessment<br />
for Admission<br />
• Grade 11 Mathematics (C, M, or U) or Grade<br />
12 Mathematics (C or U), or equivalent<br />
(minimum grade required), or take a<br />
Centennial College Math Skills Assessment<br />
for Admission<br />
• English language proficiency<br />
centennialcollege.ca/2506<br />
business@centennialcollege.ca<br />
416-289-5000 ext. 52280<br />
Contact Centre Operations 2916<br />
LENGTH INTAKE CREDENTIAL LOCATION<br />
1 semester Summer Ontario College Certificate Progress<br />
Turn your ability to communicate into a career that sees you creating a positive customer experience<br />
while being the face and voice of any company. In just 14 weeks, develop the skills for a contact<br />
centre operations career by learning core topics such as: customer service, sales and marketing,<br />
computer applications, and understanding customer expectations. When you complete the program,<br />
become a customer service professional who can navigate difficult customer situations; deal with<br />
customer objections; use a model for effective complaint resolutions; and implement assertive<br />
techniques and positive language to handle challenging situations. Your well-rounded preparation<br />
will take you further faster.<br />
CAREER OUTLOOK<br />
Customer service representative / Contact centre manager / Quality coach<br />
ADMISSION REQUIREMENTS<br />
• Ontario Secondary School Diploma (OSSD),<br />
or equivalent, or mature student status<br />
(19 years or older)<br />
• Grade 12 English (E, C, or U), or equivalent,<br />
or complete the English Skills Assessment<br />
for Admission<br />
• English language proficiency<br />
centennialcollege.ca/2916<br />
business@centennialcollege.ca<br />
416-289-5000 ext. 52280<br />
60 Logistics and Operations<br />
centennialcollege.ca/our-programs
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