Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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ADMINISTRATION STAFF 3 – BANKING Banking and cash handling tasks can be conducted three times per week for 2.5 hours. This involves sitting at a workstation and counting bar takings etc. Reaching required is within the body range and minimal neck flexion is required to view the money being counted. It may involve lifting and carrying moneybags that may weigh up to approximately 12kg or tills weighing approximately 15kg. Lateral and tripod grasps are used to manipulate notes and coins. 4 – OTHER Administration staff may also leave the premises to purchase items for the bar/gaming areas or for promotions, complete banking tasks, deliver mail etc. RECOMMENDATIONS 1. To facilitate correct seated postures of hip, knee and ankle at 90º, an ergonomic height adjustable office chair with a tilting backrest should be available to enable correct seated postures and provide sufficient support to the lumbar region of the spine. 2. A footstool should be available to raise the knees to hip level to enable correct seated posture. 3. A keyboard drawer to bring the keyboard close to the body would minimise reaching requirements. 4. The phone placed on the left side would minimise crossing body mid line. It should be placed as close to the body as possible to minimise reaching requirements. 5. The VDU keyboard workstation should be positioned directly in front of the worker so that neck rotation is avoided. 6. Most frequently used items ie, pens, telephone, mouse, keyboard, should be placed within comfortable forward reach. 7. Workers should be encouraged to complete pause exercise breaks on an hourly basis, briefly for up to 60 seconds to reduce pain from static muscle loading. 6 OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS
HOTEL MANAGER HUMAN FACTORS Reaches: Forward and overhead reaching. Heights: Ground to overhead. Controls and displays: Variety of knobs and levers for items, handles for sack trucks, keg caddy. Force exertion/lift: 20kg cartons of drinks eg, beer, wine. Endurance required: Eight hours per day approximately, may differ depending on the venue. Static muscle loading: Moderate for back and upper limb girdle due to lifting requirements. Grasping requirement: All functional grasps required. Tools: Computers, calculators, keg caddy, sack truck. Protective clothing: Non-slip closed-toed shoes. The role of the hotel manager may vary depending on the venue and on the size of the venue. Some of these tasks may be conducted by the bar manager. In general the hotel/club manager is responsible for the day-to-day running of the club involving all departments/areas of the club. They may assist with serving customers, serving drinks, meals if required, complete minor maintenance tasks, administrative tasks and wages, ordering and counting tills. OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 7
Page 1 and 2: HOSPITALITY INDUSTRY OCCUPATIONAL J
Page 3 and 4: FOREWORD Rehabilitation happens a l
Page 5 and 6: FOR EDUCATION PROGRAMS a) To demons
Page 7 and 8: INDEX ACKNOWLEDGEMENTS 2 OCCUPATION
Page 9 and 10: ADMINISTRATION STAFF HUMAN FACTORS
Page 11: TASK ANALYSIS 1 - DATA ENTRY/COMPUT
Page 15 and 16: TASK ANALYSIS 1 - OFFICE ADMINISTRA
Page 17 and 18: RECOMMENDATIONS HOTEL MANAGER 1. Us
Page 19 and 20: WORK ATTRIBUTES: Never Occasional F
Page 21 and 22: FRONT OFFICE Standard reservation s
Page 23 and 24: WORK ATTRIBUTES: Sit XXXXXXXX HOUSE
Page 25 and 26: 4 - ASSISTING ROOM ATTENDANTS (phot
Page 27 and 28: WORK ATTRIBUTES: Sit XXXXXXXX CLEAN
Page 29 and 30: Note the hose connected to the bott
Page 31 and 32: 5 - DUSTER / SWEEPER (photograph 13
Page 33 and 34: 9 - RIDE-ON SCRUBBER (photograph 19
Page 35 and 36: 12 - POWER BLOWER (photograph 24) A
Page 37 and 38: RECOMMENDATIONS Regarding ergonomic
Page 39 and 40: WORK ATTRIBUTES: Sit XXXXXXXX ROOM
Page 41 and 42: 7 ROOM ATTENDANTS/CLEANERS Worker t
Page 43 and 44: 3 - VACUUMING (photograph 15) Worke
Page 45 and 46: 7 - CLEARING OF RUBBISH (photograph
Page 47 and 48: IN-ROOM DINING HUMAN FACTORS Reache
Page 49 and 50: TASK ANALYSIS 1 - FOOD ORDERS (phot
Page 51 and 52: Worker then pushes trolley up to ro
Page 53 and 54: HOUSEKEEPING COORDINATOR HUMAN FACT
Page 55 and 56: TASK ANALYSIS 1 HOUSEKEEPING COORDI
Page 57 and 58: WORK ATTRIBUTES: Sit XXXXXXXX LAUND
Page 59 and 60: 3 - SORTING UNIFORMS (photographs 4
Page 61 and 62: STEWARDS HUMAN FACTORS Reaches: Usu
Page 63 and 64:
TASK ANALYSIS 1 - CUTLERY PACKING (
Page 65 and 66:
3 - LOADING, UNLOADING AND DELIVERI
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FUNCTION COORDINATOR (PLEASE ALSO R
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TASK ANALYSIS 1 FUNCTION COORDINATO
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WORK ATTRIBUTES: Sit XXXXXXXX BANQU
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3 - STAGE (photographs 5-6) 5 BANQU
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BANQUETS/FUNCTION STAFF - CASUAL (L
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RECOMMENDATIONS BANQUETS/FUNCTION S
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WORK ATTRIBUTES: Sit XXXXXXXX DRINK
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2 - DRINKS SERVICE (photographs 6-9
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RECOMMENDATIONS DRINK SERVERS/BAR A
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WORK ATTRIBUTES: Sit XXXXXXXX FOOD
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3 - TILL OPERATION (photograph 4) T
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7 - TAB/KENO OPERATION (photographs
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DRINK SERVICE STAFF HUMAN FACTORS R
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TASK ANALYSIS 1 - COCKTAIL PARTIES
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WAITING STAFF HUMAN FACTORS Reaches
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TASK ANALYSIS 1 - CUSTOMER SERVICE
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9 WAITING STAFF Glasses may be take
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WAITING STAFF (Small venues) HUMAN
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TASK ANALYSIS 1 - COFFEE SERVICE (p
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5 - CLEANING STOVETOPS/OVENS/BENCHE
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CHEF (Small venues) HUMAN FACTORS R
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TASK ANALYSIS 1 - FOOD PREPARATION
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CHEF (Large venues) HUMAN FACTORS R
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TASK ANALYSIS 1 - FOOD SERVICE (pho
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4 - CARVERY CHEF - BISTRO (photogra
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WORK ATTRIBUTES: Sit XXXXXXXX CAFET
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2 - EMPTYING OIL (photograph 5) Thi
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6 - GENERAL HOUSEKEEPING (photograp
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CATERING COOK HUMAN FACTORS CATERIN
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TASK ANALYSIS CATERING COOK 1 2 3 P
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WORK ATTRIBUTES: Sit XXXXXXXX KITCH
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3 - LOADING THE DISHWASHER (photogr
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SALES ASSISTANT - FOOD AND BEVERAGE
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TASK ANALYSIS 1 - STOCKING FRIDGE (
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CATERING ASSISTANT HUMAN FACTORS CA
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TASK ANALYSIS 1 - TRAY CUTLERY MENU
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5 - TEAS/SUGAR/SALT/PEPPER/BREAD ET
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9 - UNLOADING BAY (photographs 15-1
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BOTTLE SHOP ATTENDANT HUMAN FACTORS
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TASK ANALYSIS 1 - SERVING CUSTOMERS
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4 - BAGGING ICE (photographs 10-11)
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GAMING STAFF HUMAN FACTORS Reaches:
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TASK ANALYSIS 1 - DISPENSING COINS
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5 - CLEANING GAMING AREA (photograp
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STORES HUMAN FACTORS Reaches: Often
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TASK ANALYSIS 1 - RECEIVING DOCK (p
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4 - DRY STORES (photographs 8-12) S
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BOOTS YARDSMEN HUMAN FACTORS Reache
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TASK ANALYSIS 1 - CLEANING BEER LIN
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4 - GARDENING TASKS/YARD MAINTENANC
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GENERAL MAINTENANCE HUMAN FACTORS R
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TASK ANALYSIS 1 - GENERAL HAND (pho
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3 - CAR PARK ATTENDANT (photographs
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Kyphosis Convexity of the spine. No
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POSITIONS OF THE HAND AND ARM Prona
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GLOSSARY OF TERMS USED TO DESCRIBE
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WORK ACTIVITIES LIFTING Raising or
Page 181:
REFERENCES Chaffin, D. and Gunnar,
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