Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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BOTTLE SHOP ATTENDANT 5 – CLEANING TASKS Workers are required to sweep and clean the bottle shop area twice per week. This may involve sweeping utilising a standard long handled outside broom or hosing the area down. Both of these tasks require the worker to use cylindrical grasping. Sweeping requires shoulder flexion and extension and slight lateral flexion and stooping, an upright posture should be maintained. Other cleaning tasks may include wiping down fridges from ground to head height which may require sustained squatting and overhead reaching. RECOMMENDATIONS 1. Till screens used should be raised to approximately chest height to minimise the degree of neck flexion required to view the screen. 2. Trolleys and forklifts should be used as much as possible to reduce lifting requirements or two-person lifts should be used for heavier items. 3. A keg caddy can be used to transport kegs to avoid heavy lifting or rolling the keg that requires stooping to minimise straining on the back and excessive stooping and twisting and turning movements. 4. Ladders should be used to access items located above head height to reduce reaching requirements and thus straining on the upper limb girdle. 5. Most frequently used items and heavier items should be located from waist to shoulder height to minimise reaching requirements. 6. General education of work postures and material handling will be essential to minimise the potential trauma due to cumulative affects of incorrect work practices: • lifting with feet at least shoulder width apart • preferably squatting as opposed to stooping of the back • carrying with load as close to body as possible • feet facing the directions of transfers rather than twisting. 7. Pause exercise breaks may need to be encouraged in this area to minimise the static muscle loading soreness of the upper limb girdle. 8. Pre-employment screening prior to work commencement may be beneficial to minimise re-injury or aggravation of pre-existing conditions. This may also assist in matching potential workers with physical capacities required to complete these job tasks. 142 OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS
GAMING STAFF HUMAN FACTORS Reaches: Generally within range overhead to dispense coins. Heights: Ground to overhead. Controls and displays: Button press for coining machine, post mix drinks. Force exertion/lift: 12kg lift of coins over head. Endurance required: Constant stand. Static muscle loading: Usually dynamic postures. Mild for upper limb girdle if completing extended coin collection. Work/rest patterns: Half-hour break following five hours working. Frequency of handling: Frequent coin cup, occasional coin box. Grasping requirement: Cylindrical for cups, cylindrical for drinks, gross palmar for coin box. Size of article: One dollar coins, or cups, coin trays. Tools: None specific. Protective clothing: Standard uniform. OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 143
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HOSPITALITY INDUSTRY OCCUPATIONAL J
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FOREWORD Rehabilitation happens a l
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FOR EDUCATION PROGRAMS a) To demons
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INDEX ACKNOWLEDGEMENTS 2 OCCUPATION
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ADMINISTRATION STAFF HUMAN FACTORS
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TASK ANALYSIS 1 - DATA ENTRY/COMPUT
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HOTEL MANAGER HUMAN FACTORS Reaches
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TASK ANALYSIS 1 - OFFICE ADMINISTRA
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RECOMMENDATIONS HOTEL MANAGER 1. Us
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WORK ATTRIBUTES: Never Occasional F
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FRONT OFFICE Standard reservation s
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WORK ATTRIBUTES: Sit XXXXXXXX HOUSE
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4 - ASSISTING ROOM ATTENDANTS (phot
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WORK ATTRIBUTES: Sit XXXXXXXX CLEAN
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Note the hose connected to the bott
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5 - DUSTER / SWEEPER (photograph 13
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9 - RIDE-ON SCRUBBER (photograph 19
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12 - POWER BLOWER (photograph 24) A
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RECOMMENDATIONS Regarding ergonomic
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WORK ATTRIBUTES: Sit XXXXXXXX ROOM
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7 ROOM ATTENDANTS/CLEANERS Worker t
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3 - VACUUMING (photograph 15) Worke
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7 - CLEARING OF RUBBISH (photograph
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IN-ROOM DINING HUMAN FACTORS Reache
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TASK ANALYSIS 1 - FOOD ORDERS (phot
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Worker then pushes trolley up to ro
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HOUSEKEEPING COORDINATOR HUMAN FACT
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TASK ANALYSIS 1 HOUSEKEEPING COORDI
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WORK ATTRIBUTES: Sit XXXXXXXX LAUND
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3 - SORTING UNIFORMS (photographs 4
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STEWARDS HUMAN FACTORS Reaches: Usu
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TASK ANALYSIS 1 - CUTLERY PACKING (
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3 - LOADING, UNLOADING AND DELIVERI
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FUNCTION COORDINATOR (PLEASE ALSO R
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TASK ANALYSIS 1 FUNCTION COORDINATO
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WORK ATTRIBUTES: Sit XXXXXXXX BANQU
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3 - STAGE (photographs 5-6) 5 BANQU
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BANQUETS/FUNCTION STAFF - CASUAL (L
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RECOMMENDATIONS BANQUETS/FUNCTION S
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WORK ATTRIBUTES: Sit XXXXXXXX DRINK
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2 - DRINKS SERVICE (photographs 6-9
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RECOMMENDATIONS DRINK SERVERS/BAR A
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WORK ATTRIBUTES: Sit XXXXXXXX FOOD
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3 - TILL OPERATION (photograph 4) T
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7 - TAB/KENO OPERATION (photographs
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DRINK SERVICE STAFF HUMAN FACTORS R
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TASK ANALYSIS 1 - COCKTAIL PARTIES
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WAITING STAFF HUMAN FACTORS Reaches
Page 97 and 98: TASK ANALYSIS 1 - CUSTOMER SERVICE
Page 99 and 100: 9 WAITING STAFF Glasses may be take
Page 101 and 102: WAITING STAFF (Small venues) HUMAN
Page 103 and 104: TASK ANALYSIS 1 - COFFEE SERVICE (p
Page 105 and 106: 5 - CLEANING STOVETOPS/OVENS/BENCHE
Page 107 and 108: CHEF (Small venues) HUMAN FACTORS R
Page 109 and 110: TASK ANALYSIS 1 - FOOD PREPARATION
Page 111 and 112: CHEF (Large venues) HUMAN FACTORS R
Page 113 and 114: TASK ANALYSIS 1 - FOOD SERVICE (pho
Page 115 and 116: 4 - CARVERY CHEF - BISTRO (photogra
Page 117 and 118: WORK ATTRIBUTES: Sit XXXXXXXX CAFET
Page 119 and 120: 2 - EMPTYING OIL (photograph 5) Thi
Page 121 and 122: 6 - GENERAL HOUSEKEEPING (photograp
Page 123 and 124: CATERING COOK HUMAN FACTORS CATERIN
Page 125 and 126: TASK ANALYSIS CATERING COOK 1 2 3 P
Page 127 and 128: WORK ATTRIBUTES: Sit XXXXXXXX KITCH
Page 129 and 130: 3 - LOADING THE DISHWASHER (photogr
Page 131 and 132: SALES ASSISTANT - FOOD AND BEVERAGE
Page 133 and 134: TASK ANALYSIS 1 - STOCKING FRIDGE (
Page 135 and 136: CATERING ASSISTANT HUMAN FACTORS CA
Page 137 and 138: TASK ANALYSIS 1 - TRAY CUTLERY MENU
Page 139 and 140: 5 - TEAS/SUGAR/SALT/PEPPER/BREAD ET
Page 141 and 142: 9 - UNLOADING BAY (photographs 15-1
Page 143 and 144: BOTTLE SHOP ATTENDANT HUMAN FACTORS
Page 145 and 146: TASK ANALYSIS 1 - SERVING CUSTOMERS
Page 147: 4 - BAGGING ICE (photographs 10-11)
Page 151 and 152: TASK ANALYSIS 1 - DISPENSING COINS
Page 153 and 154: 5 - CLEANING GAMING AREA (photograp
Page 155 and 156: STORES HUMAN FACTORS Reaches: Often
Page 157 and 158: TASK ANALYSIS 1 - RECEIVING DOCK (p
Page 159 and 160: 4 - DRY STORES (photographs 8-12) S
Page 161 and 162: BOOTS YARDSMEN HUMAN FACTORS Reache
Page 163 and 164: TASK ANALYSIS 1 - CLEANING BEER LIN
Page 165 and 166: 4 - GARDENING TASKS/YARD MAINTENANC
Page 167 and 168: GENERAL MAINTENANCE HUMAN FACTORS R
Page 169 and 170: TASK ANALYSIS 1 - GENERAL HAND (pho
Page 171 and 172: 3 - CAR PARK ATTENDANT (photographs
Page 173 and 174: Kyphosis Convexity of the spine. No
Page 175 and 176: POSITIONS OF THE HAND AND ARM Prona
Page 177 and 178: GLOSSARY OF TERMS USED TO DESCRIBE
Page 179 and 180: WORK ACTIVITIES LIFTING Raising or
Page 181: REFERENCES Chaffin, D. and Gunnar,
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Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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