Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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STORES 5 – FILLING ORDERS (photographs 13-14) 154 OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 13 14 This task involves filling requisition orders for hotel areas. These are placed onto trolleys, then trolleys are pushed to areas eg, kitchen, via lift (photograph one) requiring 5kg force. This requires lifting of items including alcohol, food etc. RECOMMENDATIONS 1. All the trolleys may need to be redesigned in terms of manoeuvrability. The fixed castors should be located away from the operator and the swivel castors towards the operator. The castors could have optional brakes to prevent them swivelling to facilitate easy manoeuvrability. These brakes could be removed to allow all castors to swivel for repositioning and parking the trolley next to the trestles or similar circumstances. 2. Hydraulic trolleys would be more beneficial for the storage area for positioning prior to lifting. The sliding of the rice bag rather than lifting will be facilitated with hydraulic/pneumatic trolleys. 3. A battery operated system, which could be attached to the pallets or similar, may need to be considered for transferring the variety of objects. Thus a stack of chairs, stillages, or any other items to be transferred could be eased via a motorised trolley. These motorised trolleys could be custom-made. Good handle design will involve neutral forearm positions rather than fully pronated or supinated. Large grasping span will facilitate good force applications without tight gripping. 4. The loading bay ramp was observed to be 215cm long and 54cm high. This does not comply with the 1:8 ratio desirable for gradients. Thus this may require a further extension of the ramp length of 127cm minimum. The surface area may need to be non-slip, with good grip for regular handling of loads.
BOOTS YARDSMEN HUMAN FACTORS Reaches: Through all ranges between ground to overhead height within the full body range, forward and overhead reaching. Heights: Within the full body range, at times outside of the body range. Controls & displays: Several controls for air conditioners. Hand controls for hand forklift. Force exertion/lift: Push/pull of 10-15kg force for furniture, 25kg lift of salt bags, 15kg trolley push, kegs 80-100kg. Endurance required: Prolonged standing/walking postures throughout the day. Static muscle loading: Mild to moderate depending on task at hand, ie painting may increase static loading of the dominant hand. Work/rest patterns: Thirty-minute break following five hours work. Frequency of handling: Frequent to constant depending on the task ie, carpentry, painters etc. Grasping requirement: Cylindrical for painters, various grasps for carpenters, cylindrical for hand forklift. Size of article: Variable. Tools: Building industry tools ie, screwdrivers, drills, ladders etc. Protective clothing: Standard uniform, overalls, safety shoes. OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 155
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HOSPITALITY INDUSTRY OCCUPATIONAL J
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FOREWORD Rehabilitation happens a l
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FOR EDUCATION PROGRAMS a) To demons
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INDEX ACKNOWLEDGEMENTS 2 OCCUPATION
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ADMINISTRATION STAFF HUMAN FACTORS
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TASK ANALYSIS 1 - DATA ENTRY/COMPUT
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HOTEL MANAGER HUMAN FACTORS Reaches
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TASK ANALYSIS 1 - OFFICE ADMINISTRA
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RECOMMENDATIONS HOTEL MANAGER 1. Us
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WORK ATTRIBUTES: Never Occasional F
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FRONT OFFICE Standard reservation s
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WORK ATTRIBUTES: Sit XXXXXXXX HOUSE
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4 - ASSISTING ROOM ATTENDANTS (phot
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WORK ATTRIBUTES: Sit XXXXXXXX CLEAN
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Note the hose connected to the bott
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5 - DUSTER / SWEEPER (photograph 13
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9 - RIDE-ON SCRUBBER (photograph 19
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12 - POWER BLOWER (photograph 24) A
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RECOMMENDATIONS Regarding ergonomic
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WORK ATTRIBUTES: Sit XXXXXXXX ROOM
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7 ROOM ATTENDANTS/CLEANERS Worker t
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3 - VACUUMING (photograph 15) Worke
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7 - CLEARING OF RUBBISH (photograph
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IN-ROOM DINING HUMAN FACTORS Reache
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TASK ANALYSIS 1 - FOOD ORDERS (phot
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Worker then pushes trolley up to ro
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HOUSEKEEPING COORDINATOR HUMAN FACT
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TASK ANALYSIS 1 HOUSEKEEPING COORDI
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WORK ATTRIBUTES: Sit XXXXXXXX LAUND
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3 - SORTING UNIFORMS (photographs 4
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STEWARDS HUMAN FACTORS Reaches: Usu
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TASK ANALYSIS 1 - CUTLERY PACKING (
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3 - LOADING, UNLOADING AND DELIVERI
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FUNCTION COORDINATOR (PLEASE ALSO R
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TASK ANALYSIS 1 FUNCTION COORDINATO
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WORK ATTRIBUTES: Sit XXXXXXXX BANQU
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3 - STAGE (photographs 5-6) 5 BANQU
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BANQUETS/FUNCTION STAFF - CASUAL (L
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RECOMMENDATIONS BANQUETS/FUNCTION S
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WORK ATTRIBUTES: Sit XXXXXXXX DRINK
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2 - DRINKS SERVICE (photographs 6-9
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RECOMMENDATIONS DRINK SERVERS/BAR A
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WORK ATTRIBUTES: Sit XXXXXXXX FOOD
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3 - TILL OPERATION (photograph 4) T
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7 - TAB/KENO OPERATION (photographs
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DRINK SERVICE STAFF HUMAN FACTORS R
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TASK ANALYSIS 1 - COCKTAIL PARTIES
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WAITING STAFF HUMAN FACTORS Reaches
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TASK ANALYSIS 1 - CUSTOMER SERVICE
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9 WAITING STAFF Glasses may be take
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WAITING STAFF (Small venues) HUMAN
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TASK ANALYSIS 1 - COFFEE SERVICE (p
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5 - CLEANING STOVETOPS/OVENS/BENCHE
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CHEF (Small venues) HUMAN FACTORS R
Page 109 and 110: TASK ANALYSIS 1 - FOOD PREPARATION
Page 111 and 112: CHEF (Large venues) HUMAN FACTORS R
Page 113 and 114: TASK ANALYSIS 1 - FOOD SERVICE (pho
Page 115 and 116: 4 - CARVERY CHEF - BISTRO (photogra
Page 117 and 118: WORK ATTRIBUTES: Sit XXXXXXXX CAFET
Page 119 and 120: 2 - EMPTYING OIL (photograph 5) Thi
Page 121 and 122: 6 - GENERAL HOUSEKEEPING (photograp
Page 123 and 124: CATERING COOK HUMAN FACTORS CATERIN
Page 125 and 126: TASK ANALYSIS CATERING COOK 1 2 3 P
Page 127 and 128: WORK ATTRIBUTES: Sit XXXXXXXX KITCH
Page 129 and 130: 3 - LOADING THE DISHWASHER (photogr
Page 131 and 132: SALES ASSISTANT - FOOD AND BEVERAGE
Page 133 and 134: TASK ANALYSIS 1 - STOCKING FRIDGE (
Page 135 and 136: CATERING ASSISTANT HUMAN FACTORS CA
Page 137 and 138: TASK ANALYSIS 1 - TRAY CUTLERY MENU
Page 139 and 140: 5 - TEAS/SUGAR/SALT/PEPPER/BREAD ET
Page 141 and 142: 9 - UNLOADING BAY (photographs 15-1
Page 143 and 144: BOTTLE SHOP ATTENDANT HUMAN FACTORS
Page 145 and 146: TASK ANALYSIS 1 - SERVING CUSTOMERS
Page 147 and 148: 4 - BAGGING ICE (photographs 10-11)
Page 149 and 150: GAMING STAFF HUMAN FACTORS Reaches:
Page 151 and 152: TASK ANALYSIS 1 - DISPENSING COINS
Page 153 and 154: 5 - CLEANING GAMING AREA (photograp
Page 155 and 156: STORES HUMAN FACTORS Reaches: Often
Page 157 and 158: TASK ANALYSIS 1 - RECEIVING DOCK (p
Page 159: 4 - DRY STORES (photographs 8-12) S
Page 163 and 164: TASK ANALYSIS 1 - CLEANING BEER LIN
Page 165 and 166: 4 - GARDENING TASKS/YARD MAINTENANC
Page 167 and 168: GENERAL MAINTENANCE HUMAN FACTORS R
Page 169 and 170: TASK ANALYSIS 1 - GENERAL HAND (pho
Page 171 and 172: 3 - CAR PARK ATTENDANT (photographs
Page 173 and 174: Kyphosis Convexity of the spine. No
Page 175 and 176: POSITIONS OF THE HAND AND ARM Prona
Page 177 and 178: GLOSSARY OF TERMS USED TO DESCRIBE
Page 179 and 180: WORK ACTIVITIES LIFTING Raising or
Page 181: REFERENCES Chaffin, D. and Gunnar,
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