Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

FRONT OFFICE
Standard reservation staff work in the office with three other workers, with constant phone work without head
sets, while completing computer work. Note monitor arm length away with monitor at eye level. Keyboard
is within reach range, however there is no document holder, therefore the worker places document on the lap.
Worker may tend to elevate shoulder/right lateral cervical flexion, to hold phone to ear if completing computer
tasks (photograph four).
3 – SWITCHBOARD (photographs 5-6)
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This task is completed by one to two people in the office. This task requires worker to complete data entry or
place phone calls through to other areas of hotel. This requires worker to read documents from bench tops and
enter data into computer. This generally would require right neck rotation/lateral flexion, with monitor to the left
of the worker, requiring left cervical rotation (photograph five). Worker repetitively reaches to switchboard in front
of worker, requiring reach just at range with right upper limb (photograph six). Worker is able to access headset.
4 – FRONT COUNTER (photograph 7)
This task requires two to three workers to operate
computers, to admit or discharge patrons. This task
requires frequent computer work with angle adjustable
screens therefore reducing the amount of neck flexion
required. Worker also sorts through mail or other
documents at workbench at waist height, requiring
constant forward neck flexion for this task (photograph
seven). This task may also require worker to do some
filing or printing with printer at knee height, requiring
squat postures.
OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 15
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