Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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ROOM ATTENDANTS/CLEANERS 5 – MANOEUVRING THE CLEANING TROLLEY (photograph 17) Involves pushing/pulling the trolley, with handles located at elbow height approximately. The push/pull forces could vary but are approximately 5kg. Trolleys are pushed for short distances, door to door of the rooms. 6 – RE-STOCKING THE TROLLEY (photographs 18-19) 38 OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 18 Involves lifting/handling folded linen from the cupboards, at times having to reach slightly overhead height, when a kick stool could be used. Note the folded linen being placed into the trolley requiring squatting/kneeling postures. Lifting/handling of weights would be around 3-5kg. 17 19
7 – CLEARING OF RUBBISH (photographs 20-21) 20 ROOM ATTENDANTS/CLEANERS Involves lifting/handling rubbish bags, which are collected from the trolley. These bags weigh approximately 5kg and are displaced into the chute located at mid-thigh height. This is an intermittent activity. Other chores such as opening/closing the baby cot (photograph 21), involve some forward stooping postures and prehensile grasping. <strong>SA</strong>LIENT FEATURES: A general room clean is conducted in 30 minutes. OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 39 21
Page 1 and 2: HOSPITALITY INDUSTRY OCCUPATIONAL J
Page 3 and 4: FOREWORD Rehabilitation happens a l
Page 5 and 6: FOR EDUCATION PROGRAMS a) To demons
Page 7 and 8: INDEX ACKNOWLEDGEMENTS 2 OCCUPATION
Page 9 and 10: ADMINISTRATION STAFF HUMAN FACTORS
Page 11 and 12: TASK ANALYSIS 1 - DATA ENTRY/COMPUT
Page 13 and 14: HOTEL MANAGER HUMAN FACTORS Reaches
Page 15 and 16: TASK ANALYSIS 1 - OFFICE ADMINISTRA
Page 17 and 18: RECOMMENDATIONS HOTEL MANAGER 1. Us
Page 19 and 20: WORK ATTRIBUTES: Never Occasional F
Page 21 and 22: FRONT OFFICE Standard reservation s
Page 23 and 24: WORK ATTRIBUTES: Sit XXXXXXXX HOUSE
Page 25 and 26: 4 - ASSISTING ROOM ATTENDANTS (phot
Page 27 and 28: WORK ATTRIBUTES: Sit XXXXXXXX CLEAN
Page 29 and 30: Note the hose connected to the bott
Page 31 and 32: 5 - DUSTER / SWEEPER (photograph 13
Page 33 and 34: 9 - RIDE-ON SCRUBBER (photograph 19
Page 35 and 36: 12 - POWER BLOWER (photograph 24) A
Page 37 and 38: RECOMMENDATIONS Regarding ergonomic
Page 39 and 40: WORK ATTRIBUTES: Sit XXXXXXXX ROOM
Page 41 and 42: 7 ROOM ATTENDANTS/CLEANERS Worker t
Page 43: 3 - VACUUMING (photograph 15) Worke
Page 47 and 48: IN-ROOM DINING HUMAN FACTORS Reache
Page 49 and 50: TASK ANALYSIS 1 - FOOD ORDERS (phot
Page 51 and 52: Worker then pushes trolley up to ro
Page 53 and 54: HOUSEKEEPING COORDINATOR HUMAN FACT
Page 55 and 56: TASK ANALYSIS 1 HOUSEKEEPING COORDI
Page 57 and 58: WORK ATTRIBUTES: Sit XXXXXXXX LAUND
Page 59 and 60: 3 - SORTING UNIFORMS (photographs 4
Page 61 and 62: STEWARDS HUMAN FACTORS Reaches: Usu
Page 63 and 64: TASK ANALYSIS 1 - CUTLERY PACKING (
Page 65 and 66: 3 - LOADING, UNLOADING AND DELIVERI
Page 67 and 68: FUNCTION COORDINATOR (PLEASE ALSO R
Page 69 and 70: TASK ANALYSIS 1 FUNCTION COORDINATO
Page 71 and 72: WORK ATTRIBUTES: Sit XXXXXXXX BANQU
Page 73 and 74: 3 - STAGE (photographs 5-6) 5 BANQU
Page 75 and 76: BANQUETS/FUNCTION STAFF - CASUAL (L
Page 77 and 78: RECOMMENDATIONS BANQUETS/FUNCTION S
Page 79 and 80: WORK ATTRIBUTES: Sit XXXXXXXX DRINK
Page 81 and 82: 2 - DRINKS SERVICE (photographs 6-9
Page 83 and 84: RECOMMENDATIONS DRINK SERVERS/BAR A
Page 85 and 86: WORK ATTRIBUTES: Sit XXXXXXXX FOOD
Page 87 and 88: 3 - TILL OPERATION (photograph 4) T
Page 89 and 90: 7 - TAB/KENO OPERATION (photographs
Page 91 and 92: DRINK SERVICE STAFF HUMAN FACTORS R
Page 93 and 94: TASK ANALYSIS 1 - COCKTAIL PARTIES
Page 95 and 96:
WAITING STAFF HUMAN FACTORS Reaches
Page 97 and 98:
TASK ANALYSIS 1 - CUSTOMER SERVICE
Page 99 and 100:
9 WAITING STAFF Glasses may be take
Page 101 and 102:
WAITING STAFF (Small venues) HUMAN
Page 103 and 104:
TASK ANALYSIS 1 - COFFEE SERVICE (p
Page 105 and 106:
5 - CLEANING STOVETOPS/OVENS/BENCHE
Page 107 and 108:
CHEF (Small venues) HUMAN FACTORS R
Page 109 and 110:
TASK ANALYSIS 1 - FOOD PREPARATION
Page 111 and 112:
CHEF (Large venues) HUMAN FACTORS R
Page 113 and 114:
TASK ANALYSIS 1 - FOOD SERVICE (pho
Page 115 and 116:
4 - CARVERY CHEF - BISTRO (photogra
Page 117 and 118:
WORK ATTRIBUTES: Sit XXXXXXXX CAFET
Page 119 and 120:
2 - EMPTYING OIL (photograph 5) Thi
Page 121 and 122:
6 - GENERAL HOUSEKEEPING (photograp
Page 123 and 124:
CATERING COOK HUMAN FACTORS CATERIN
Page 125 and 126:
TASK ANALYSIS CATERING COOK 1 2 3 P
Page 127 and 128:
WORK ATTRIBUTES: Sit XXXXXXXX KITCH
Page 129 and 130:
3 - LOADING THE DISHWASHER (photogr
Page 131 and 132:
SALES ASSISTANT - FOOD AND BEVERAGE
Page 133 and 134:
TASK ANALYSIS 1 - STOCKING FRIDGE (
Page 135 and 136:
CATERING ASSISTANT HUMAN FACTORS CA
Page 137 and 138:
TASK ANALYSIS 1 - TRAY CUTLERY MENU
Page 139 and 140:
5 - TEAS/SUGAR/SALT/PEPPER/BREAD ET
Page 141 and 142:
9 - UNLOADING BAY (photographs 15-1
Page 143 and 144:
BOTTLE SHOP ATTENDANT HUMAN FACTORS
Page 145 and 146:
TASK ANALYSIS 1 - SERVING CUSTOMERS
Page 147 and 148:
4 - BAGGING ICE (photographs 10-11)
Page 149 and 150:
GAMING STAFF HUMAN FACTORS Reaches:
Page 151 and 152:
TASK ANALYSIS 1 - DISPENSING COINS
Page 153 and 154:
5 - CLEANING GAMING AREA (photograp
Page 155 and 156:
STORES HUMAN FACTORS Reaches: Often
Page 157 and 158:
TASK ANALYSIS 1 - RECEIVING DOCK (p
Page 159 and 160:
4 - DRY STORES (photographs 8-12) S
Page 161 and 162:
BOOTS YARDSMEN HUMAN FACTORS Reache
Page 163 and 164:
TASK ANALYSIS 1 - CLEANING BEER LIN
Page 165 and 166:
4 - GARDENING TASKS/YARD MAINTENANC
Page 167 and 168:
GENERAL MAINTENANCE HUMAN FACTORS R
Page 169 and 170:
TASK ANALYSIS 1 - GENERAL HAND (pho
Page 171 and 172:
3 - CAR PARK ATTENDANT (photographs
Page 173 and 174:
Kyphosis Convexity of the spine. No
Page 175 and 176:
POSITIONS OF THE HAND AND ARM Prona
Page 177 and 178:
GLOSSARY OF TERMS USED TO DESCRIBE
Page 179 and 180:
WORK ACTIVITIES LIFTING Raising or
Page 181:
REFERENCES Chaffin, D. and Gunnar,
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