Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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GENERAL MAINTENANCE WORK ATTRIBUTES: Never Occasional Frequent Constant (0%) (1%-33%) (34%-66%) (67%-100%) Sit XXXXXXXX Stand XXXXXXXX Walk XXXXXXXX Climb XXXXXXXX Balance XXXXXXXX Neck stoop XXXXXXXX Forward bending XXXXXXXX Turning/twisting XXXXXXXX Kneel/squat (painters) XXXXXXXX Crouch/crawl XXXXXXXX Pull/push XXXXXXXX Carry/lift XXXXXXXX Reach overhead XXXXXXXX Handling XXXXXXXX Fingering XXXXXXXX BODY DEMANDS: Never Occasional Frequent Constant (0%) (1%-33%) (34%-66%) (67%-100%) Neck XXXXXXXX Back XXXXXXXX Shoulders XXXXXXXX Elbows XXXXXXXX Wrists/fingers XXXXXXXX Legs XXXXXXXX 162 OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS
TASK ANALYSIS 1 – GENERAL HAND (photographs 1-5) GENERAL MAINTENANCE Depending on the size of the venue this position involves carpenters, electricians and other general hands. Many work sites will use external contractors for maintenance staff. 1 2 3 This task requires worker to complete maintenance in rooms, including fixing of hinges, air-conditioning repair, painting etc. This would include manoeuvring of furniture in room, requiring 10-15kg push/pull (photograph one). It also involves repairing grout in bathrooms, between ground to overhead height, possibly conducted in seated position (photograph two). This task is conducted with reach just out of range, with dominant upper limb with grasping of tools. Worker also completes painting between ground to overhead height (photograph three), usually conducted with stepladder if required and reach out of range. Workers also retrieve items from storerooms, between ground to overhead height (photograph four). General hands have a trolley for in-room maintenance, which is pushed twice per day up to 50 metres, with 15kg of push/pull force. Workers generally stack pallets, or access hand forklift, with possible twisting postures (photograph five). Workers also assist air-conditioning repairers, requiring removal of air-conditioning unit, therefore moving cupboard, by unscrewing bolts between ground to overhead height and two-person lift of air-conditioner. 4 5 OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 163
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HOSPITALITY INDUSTRY OCCUPATIONAL J
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FOREWORD Rehabilitation happens a l
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FOR EDUCATION PROGRAMS a) To demons
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INDEX ACKNOWLEDGEMENTS 2 OCCUPATION
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ADMINISTRATION STAFF HUMAN FACTORS
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TASK ANALYSIS 1 - DATA ENTRY/COMPUT
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HOTEL MANAGER HUMAN FACTORS Reaches
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TASK ANALYSIS 1 - OFFICE ADMINISTRA
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RECOMMENDATIONS HOTEL MANAGER 1. Us
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WORK ATTRIBUTES: Never Occasional F
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FRONT OFFICE Standard reservation s
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WORK ATTRIBUTES: Sit XXXXXXXX HOUSE
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4 - ASSISTING ROOM ATTENDANTS (phot
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WORK ATTRIBUTES: Sit XXXXXXXX CLEAN
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Note the hose connected to the bott
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5 - DUSTER / SWEEPER (photograph 13
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9 - RIDE-ON SCRUBBER (photograph 19
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12 - POWER BLOWER (photograph 24) A
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RECOMMENDATIONS Regarding ergonomic
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WORK ATTRIBUTES: Sit XXXXXXXX ROOM
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7 ROOM ATTENDANTS/CLEANERS Worker t
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3 - VACUUMING (photograph 15) Worke
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7 - CLEARING OF RUBBISH (photograph
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IN-ROOM DINING HUMAN FACTORS Reache
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TASK ANALYSIS 1 - FOOD ORDERS (phot
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Worker then pushes trolley up to ro
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HOUSEKEEPING COORDINATOR HUMAN FACT
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TASK ANALYSIS 1 HOUSEKEEPING COORDI
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WORK ATTRIBUTES: Sit XXXXXXXX LAUND
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3 - SORTING UNIFORMS (photographs 4
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STEWARDS HUMAN FACTORS Reaches: Usu
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TASK ANALYSIS 1 - CUTLERY PACKING (
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3 - LOADING, UNLOADING AND DELIVERI
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FUNCTION COORDINATOR (PLEASE ALSO R
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TASK ANALYSIS 1 FUNCTION COORDINATO
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WORK ATTRIBUTES: Sit XXXXXXXX BANQU
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3 - STAGE (photographs 5-6) 5 BANQU
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BANQUETS/FUNCTION STAFF - CASUAL (L
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RECOMMENDATIONS BANQUETS/FUNCTION S
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WORK ATTRIBUTES: Sit XXXXXXXX DRINK
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2 - DRINKS SERVICE (photographs 6-9
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RECOMMENDATIONS DRINK SERVERS/BAR A
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WORK ATTRIBUTES: Sit XXXXXXXX FOOD
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3 - TILL OPERATION (photograph 4) T
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7 - TAB/KENO OPERATION (photographs
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DRINK SERVICE STAFF HUMAN FACTORS R
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TASK ANALYSIS 1 - COCKTAIL PARTIES
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WAITING STAFF HUMAN FACTORS Reaches
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TASK ANALYSIS 1 - CUSTOMER SERVICE
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9 WAITING STAFF Glasses may be take
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WAITING STAFF (Small venues) HUMAN
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TASK ANALYSIS 1 - COFFEE SERVICE (p
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5 - CLEANING STOVETOPS/OVENS/BENCHE
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CHEF (Small venues) HUMAN FACTORS R
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TASK ANALYSIS 1 - FOOD PREPARATION
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CHEF (Large venues) HUMAN FACTORS R
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TASK ANALYSIS 1 - FOOD SERVICE (pho
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4 - CARVERY CHEF - BISTRO (photogra
Page 117 and 118: WORK ATTRIBUTES: Sit XXXXXXXX CAFET
Page 119 and 120: 2 - EMPTYING OIL (photograph 5) Thi
Page 121 and 122: 6 - GENERAL HOUSEKEEPING (photograp
Page 123 and 124: CATERING COOK HUMAN FACTORS CATERIN
Page 125 and 126: TASK ANALYSIS CATERING COOK 1 2 3 P
Page 127 and 128: WORK ATTRIBUTES: Sit XXXXXXXX KITCH
Page 129 and 130: 3 - LOADING THE DISHWASHER (photogr
Page 131 and 132: SALES ASSISTANT - FOOD AND BEVERAGE
Page 133 and 134: TASK ANALYSIS 1 - STOCKING FRIDGE (
Page 135 and 136: CATERING ASSISTANT HUMAN FACTORS CA
Page 137 and 138: TASK ANALYSIS 1 - TRAY CUTLERY MENU
Page 139 and 140: 5 - TEAS/SUGAR/SALT/PEPPER/BREAD ET
Page 141 and 142: 9 - UNLOADING BAY (photographs 15-1
Page 143 and 144: BOTTLE SHOP ATTENDANT HUMAN FACTORS
Page 145 and 146: TASK ANALYSIS 1 - SERVING CUSTOMERS
Page 147 and 148: 4 - BAGGING ICE (photographs 10-11)
Page 149 and 150: GAMING STAFF HUMAN FACTORS Reaches:
Page 151 and 152: TASK ANALYSIS 1 - DISPENSING COINS
Page 153 and 154: 5 - CLEANING GAMING AREA (photograp
Page 155 and 156: STORES HUMAN FACTORS Reaches: Often
Page 157 and 158: TASK ANALYSIS 1 - RECEIVING DOCK (p
Page 159 and 160: 4 - DRY STORES (photographs 8-12) S
Page 161 and 162: BOOTS YARDSMEN HUMAN FACTORS Reache
Page 163 and 164: TASK ANALYSIS 1 - CLEANING BEER LIN
Page 165 and 166: 4 - GARDENING TASKS/YARD MAINTENANC
Page 167: GENERAL MAINTENANCE HUMAN FACTORS R
Page 171 and 172: 3 - CAR PARK ATTENDANT (photographs
Page 173 and 174: Kyphosis Convexity of the spine. No
Page 175 and 176: POSITIONS OF THE HAND AND ARM Prona
Page 177 and 178: GLOSSARY OF TERMS USED TO DESCRIBE
Page 179 and 180: WORK ACTIVITIES LIFTING Raising or
Page 181: REFERENCES Chaffin, D. and Gunnar,
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