Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

TASK ANALYSIS
1 – GENERAL HAND (photographs 1-5)
GENERAL MAINTENANCE
Depending on the size of the venue this position involves carpenters, electricians and other general hands. Many
work sites will use external contractors for maintenance staff.
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This task requires worker to complete maintenance in rooms, including fixing of hinges, air-conditioning repair,
painting etc. This would include manoeuvring of furniture in room, requiring 10-15kg push/pull (photograph one).
It also involves repairing grout in bathrooms, between ground to overhead height, possibly conducted in seated
position (photograph two). This task is conducted with reach just out of range, with dominant upper limb with
grasping of tools. Worker also completes painting between ground to overhead height (photograph three), usually
conducted with stepladder if required and reach out of range. Workers also retrieve items from storerooms,
between ground to overhead height (photograph four). General hands have a trolley for in-room maintenance,
which is pushed twice per day up to 50 metres, with 15kg of push/pull force.
Workers generally stack pallets, or access hand forklift, with possible twisting postures (photograph five). Workers also
assist air-conditioning repairers, requiring removal of air-conditioning unit, therefore moving cupboard, by unscrewing
bolts between ground to overhead height and two-person lift of air-conditioner.
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OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 163