Hospitality Industry Occupational Job Dictionary ... - SafeWork SA
Hospitality Industry Occupational Job Dictionary ... - SafeWork SA
Hospitality Industry Occupational Job Dictionary ... - SafeWork SA
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TASK ANALYSIS<br />
1 – SERVING CUSTOMERS (photographs 1-2)<br />
1 2<br />
BOTTLE SHOP ATTENDANT<br />
The worker will walk over to the customer’s car as they enter the drive-through area. The worker will stoop or semisquat<br />
to get to the driver’s level to take the order, or customers will exit their car and browse for items. They will<br />
then locate the required items, which are stored on shelves and fridges from ground to overhead height requiring<br />
the worker to reach overhead to access items stored above head height and assume stooping, squatting and<br />
kneeling postures to access items below waist height.<br />
Workers may use a step ladder to reduce reaching requirements and this is recommended to minimise strain on the<br />
upper limb girdle (photograph one). Cartons of beer are located in the large refrigerated area from ground to overhead<br />
height. Wine and other drinks are located in fridges from ground to head height as well as in racks located from ground<br />
to shoulder height (photograph two). The worker will carry the item to the customer’s car and place it into the car.<br />
OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 139
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