Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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DISCLAIMER The information produced by WorkCover Corporation of South Australia in this publication is correct at the time of printing and is provided as general information only. In utilising general information about workplace health and safety and injury management, the specific issues relevant to your workplace should always be considered. This publication is not intended as a substitute for the requirements of the Workers Rehabilitation and Compensation Act, 1986 or the Occupational Health Safety and Welfare Act 1986. 619.00 - 872/CS, Printed April 2004 Design and Produced by WorkCover Corporation www.workcover.com ISBN: 1 877016 20 9
FOREWORD Rehabilitation happens a lot faster when an injured person is in the workplace on alternative duties or in some type of training where they are encouraged and valued and where there is immediate support for the injury if required. The need for a job dictionary was identified by the Hospitality Industry OHS Committee and developed in collaboration with WorkCover Corporation for the hotel and motel sector. The dictionary analyses a variety of tasks to assist employers, employees and medical practitioners to decide on the appropriate tasks required for an employee to return to work during the rehabilitation process of a specific work-related injury. The work, the worker and the worksite form an interactive accord. Injury management programs can only be effective if they address each of these components and management continuously supports them. The dictionary can also be used as a resource or tool for managers and supervisors to recruit new workers and train existing employees. ‘Working safely is the way of life’ is the Hospitality Industry OHS Committee’s vision for the hospitality industry, and I hope this guide will bring you one step closer to making that vision a reality. Angelo Mignanelli Chair, Hospitality Industry OHS Committee SAfer Industries Program OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS
Page 1: HOSPITALITY INDUSTRY OCCUPATIONAL J
Page 5 and 6: FOR EDUCATION PROGRAMS a) To demons
Page 7 and 8: INDEX ACKNOWLEDGEMENTS 2 OCCUPATION
Page 9 and 10: ADMINISTRATION STAFF HUMAN FACTORS
Page 11 and 12: TASK ANALYSIS 1 - DATA ENTRY/COMPUT
Page 13 and 14: HOTEL MANAGER HUMAN FACTORS Reaches
Page 15 and 16: TASK ANALYSIS 1 - OFFICE ADMINISTRA
Page 17 and 18: RECOMMENDATIONS HOTEL MANAGER 1. Us
Page 19 and 20: WORK ATTRIBUTES: Never Occasional F
Page 21 and 22: FRONT OFFICE Standard reservation s
Page 23 and 24: WORK ATTRIBUTES: Sit XXXXXXXX HOUSE
Page 25 and 26: 4 - ASSISTING ROOM ATTENDANTS (phot
Page 27 and 28: WORK ATTRIBUTES: Sit XXXXXXXX CLEAN
Page 29 and 30: Note the hose connected to the bott
Page 31 and 32: 5 - DUSTER / SWEEPER (photograph 13
Page 33 and 34: 9 - RIDE-ON SCRUBBER (photograph 19
Page 35 and 36: 12 - POWER BLOWER (photograph 24) A
Page 37 and 38: RECOMMENDATIONS Regarding ergonomic
Page 39 and 40: WORK ATTRIBUTES: Sit XXXXXXXX ROOM
Page 41 and 42: 7 ROOM ATTENDANTS/CLEANERS Worker t
Page 43 and 44: 3 - VACUUMING (photograph 15) Worke
Page 45 and 46: 7 - CLEARING OF RUBBISH (photograph
Page 47 and 48: IN-ROOM DINING HUMAN FACTORS Reache
Page 49 and 50: TASK ANALYSIS 1 - FOOD ORDERS (phot
Page 51 and 52: Worker then pushes trolley up to ro
Page 53 and 54:
HOUSEKEEPING COORDINATOR HUMAN FACT
Page 55 and 56:
TASK ANALYSIS 1 HOUSEKEEPING COORDI
Page 57 and 58:
WORK ATTRIBUTES: Sit XXXXXXXX LAUND
Page 59 and 60:
3 - SORTING UNIFORMS (photographs 4
Page 61 and 62:
STEWARDS HUMAN FACTORS Reaches: Usu
Page 63 and 64:
TASK ANALYSIS 1 - CUTLERY PACKING (
Page 65 and 66:
3 - LOADING, UNLOADING AND DELIVERI
Page 67 and 68:
FUNCTION COORDINATOR (PLEASE ALSO R
Page 69 and 70:
TASK ANALYSIS 1 FUNCTION COORDINATO
Page 71 and 72:
WORK ATTRIBUTES: Sit XXXXXXXX BANQU
Page 73 and 74:
3 - STAGE (photographs 5-6) 5 BANQU
Page 75 and 76:
BANQUETS/FUNCTION STAFF - CASUAL (L
Page 77 and 78:
RECOMMENDATIONS BANQUETS/FUNCTION S
Page 79 and 80:
WORK ATTRIBUTES: Sit XXXXXXXX DRINK
Page 81 and 82:
2 - DRINKS SERVICE (photographs 6-9
Page 83 and 84:
RECOMMENDATIONS DRINK SERVERS/BAR A
Page 85 and 86:
WORK ATTRIBUTES: Sit XXXXXXXX FOOD
Page 87 and 88:
3 - TILL OPERATION (photograph 4) T
Page 89 and 90:
7 - TAB/KENO OPERATION (photographs
Page 91 and 92:
DRINK SERVICE STAFF HUMAN FACTORS R
Page 93 and 94:
TASK ANALYSIS 1 - COCKTAIL PARTIES
Page 95 and 96:
WAITING STAFF HUMAN FACTORS Reaches
Page 97 and 98:
TASK ANALYSIS 1 - CUSTOMER SERVICE
Page 99 and 100:
9 WAITING STAFF Glasses may be take
Page 101 and 102:
WAITING STAFF (Small venues) HUMAN
Page 103 and 104:
TASK ANALYSIS 1 - COFFEE SERVICE (p
Page 105 and 106:
5 - CLEANING STOVETOPS/OVENS/BENCHE
Page 107 and 108:
CHEF (Small venues) HUMAN FACTORS R
Page 109 and 110:
TASK ANALYSIS 1 - FOOD PREPARATION
Page 111 and 112:
CHEF (Large venues) HUMAN FACTORS R
Page 113 and 114:
TASK ANALYSIS 1 - FOOD SERVICE (pho
Page 115 and 116:
4 - CARVERY CHEF - BISTRO (photogra
Page 117 and 118:
WORK ATTRIBUTES: Sit XXXXXXXX CAFET
Page 119 and 120:
2 - EMPTYING OIL (photograph 5) Thi
Page 121 and 122:
6 - GENERAL HOUSEKEEPING (photograp
Page 123 and 124:
CATERING COOK HUMAN FACTORS CATERIN
Page 125 and 126:
TASK ANALYSIS CATERING COOK 1 2 3 P
Page 127 and 128:
WORK ATTRIBUTES: Sit XXXXXXXX KITCH
Page 129 and 130:
3 - LOADING THE DISHWASHER (photogr
Page 131 and 132:
SALES ASSISTANT - FOOD AND BEVERAGE
Page 133 and 134:
TASK ANALYSIS 1 - STOCKING FRIDGE (
Page 135 and 136:
CATERING ASSISTANT HUMAN FACTORS CA
Page 137 and 138:
TASK ANALYSIS 1 - TRAY CUTLERY MENU
Page 139 and 140:
5 - TEAS/SUGAR/SALT/PEPPER/BREAD ET
Page 141 and 142:
9 - UNLOADING BAY (photographs 15-1
Page 143 and 144:
BOTTLE SHOP ATTENDANT HUMAN FACTORS
Page 145 and 146:
TASK ANALYSIS 1 - SERVING CUSTOMERS
Page 147 and 148:
4 - BAGGING ICE (photographs 10-11)
Page 149 and 150:
GAMING STAFF HUMAN FACTORS Reaches:
Page 151 and 152:
TASK ANALYSIS 1 - DISPENSING COINS
Page 153 and 154:
5 - CLEANING GAMING AREA (photograp
Page 155 and 156:
STORES HUMAN FACTORS Reaches: Often
Page 157 and 158:
TASK ANALYSIS 1 - RECEIVING DOCK (p
Page 159 and 160:
4 - DRY STORES (photographs 8-12) S
Page 161 and 162:
BOOTS YARDSMEN HUMAN FACTORS Reache
Page 163 and 164:
TASK ANALYSIS 1 - CLEANING BEER LIN
Page 165 and 166:
4 - GARDENING TASKS/YARD MAINTENANC
Page 167 and 168:
GENERAL MAINTENANCE HUMAN FACTORS R
Page 169 and 170:
TASK ANALYSIS 1 - GENERAL HAND (pho
Page 171 and 172:
3 - CAR PARK ATTENDANT (photographs
Page 173 and 174:
Kyphosis Convexity of the spine. No
Page 175 and 176:
POSITIONS OF THE HAND AND ARM Prona
Page 177 and 178:
GLOSSARY OF TERMS USED TO DESCRIBE
Page 179 and 180:
WORK ACTIVITIES LIFTING Raising or
Page 181:
REFERENCES Chaffin, D. and Gunnar,
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