Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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STEWARDS RECOMMENDATIONS 1. Consider redividing the weight of the cutlery tubs currently weighing 15–17kg when full. Re-division of the tubs to carry less than 8kg tubs is preferred. 2. Gravity fed shelf systems will facilitate correct accessing of the trays in the storage area (photograph four). 3. Hydraulic trolleys will facilitate correct transfers of the cutlery trays from the packing area to the storage area. 4. Suitable trolleys that can accommodate trays stacked up to head height rather than the current flat top trolleys should be considered. Such trolleys will have adequate controls located up to chest height with appropriate securing of the load. The current dinner plate trolley requires significant stooping and could be modified by attaching suitable extended handles to the existing trolley. Ideally, handles should be located at elbow height but could be considered at chest to waist height. 5. Handles should be located in a vertical design at body width bilaterally. 6. Hydraulic lifting trolleys will minimise forward stooping whilst dishwashing (photograph six). 7. Correct lifting/handling techniques are essential to facilitate good work postures and minimise accumulative trauma and subsequent injuries. 8. Pause exercise breaks should be encouraged whilst performing cutlery packing to minimise the static muscle loading soreness. 9. Pre-employment screening is essential to rule out any upper limb conditions, which are likely to be triggered due to the nature of the task. 60 OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS
FUNCTION COORDINATOR (PLEASE ALSO REFER TO CASUAL TASKS WHICH ARE INCLUDED IN THESE ROLES) HUMAN FACTORS Reaches: Generally within range. Heights: Waist to overhead height. Controls and displays: Computer keyboard, mouse. Force exertion/lift: 2kg folder. Endurance required: Sit for up to five hour stints. Static muscle loading: High for upper limb girdle. Work/rest patterns: Usually four hours a day computer work. Half-hour break following five hours. Frequency of handling: Constant keyboard. Grasping requirement: Cylindrical for folder, pinch for paper/documents. Size of article: Folder size grasp. Tools: Computer workstation. Protective clothing: Not applicable. OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 61
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HOSPITALITY INDUSTRY OCCUPATIONAL J
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FOREWORD Rehabilitation happens a l
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FOR EDUCATION PROGRAMS a) To demons
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INDEX ACKNOWLEDGEMENTS 2 OCCUPATION
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ADMINISTRATION STAFF HUMAN FACTORS
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TASK ANALYSIS 1 - DATA ENTRY/COMPUT
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HOTEL MANAGER HUMAN FACTORS Reaches
Page 15 and 16: TASK ANALYSIS 1 - OFFICE ADMINISTRA
Page 17 and 18: RECOMMENDATIONS HOTEL MANAGER 1. Us
Page 19 and 20: WORK ATTRIBUTES: Never Occasional F
Page 21 and 22: FRONT OFFICE Standard reservation s
Page 23 and 24: WORK ATTRIBUTES: Sit XXXXXXXX HOUSE
Page 25 and 26: 4 - ASSISTING ROOM ATTENDANTS (phot
Page 27 and 28: WORK ATTRIBUTES: Sit XXXXXXXX CLEAN
Page 29 and 30: Note the hose connected to the bott
Page 31 and 32: 5 - DUSTER / SWEEPER (photograph 13
Page 33 and 34: 9 - RIDE-ON SCRUBBER (photograph 19
Page 35 and 36: 12 - POWER BLOWER (photograph 24) A
Page 37 and 38: RECOMMENDATIONS Regarding ergonomic
Page 39 and 40: WORK ATTRIBUTES: Sit XXXXXXXX ROOM
Page 41 and 42: 7 ROOM ATTENDANTS/CLEANERS Worker t
Page 43 and 44: 3 - VACUUMING (photograph 15) Worke
Page 45 and 46: 7 - CLEARING OF RUBBISH (photograph
Page 47 and 48: IN-ROOM DINING HUMAN FACTORS Reache
Page 49 and 50: TASK ANALYSIS 1 - FOOD ORDERS (phot
Page 51 and 52: Worker then pushes trolley up to ro
Page 53 and 54: HOUSEKEEPING COORDINATOR HUMAN FACT
Page 55 and 56: TASK ANALYSIS 1 HOUSEKEEPING COORDI
Page 57 and 58: WORK ATTRIBUTES: Sit XXXXXXXX LAUND
Page 59 and 60: 3 - SORTING UNIFORMS (photographs 4
Page 61 and 62: STEWARDS HUMAN FACTORS Reaches: Usu
Page 63 and 64: TASK ANALYSIS 1 - CUTLERY PACKING (
Page 65: 3 - LOADING, UNLOADING AND DELIVERI
Page 69 and 70: TASK ANALYSIS 1 FUNCTION COORDINATO
Page 71 and 72: WORK ATTRIBUTES: Sit XXXXXXXX BANQU
Page 73 and 74: 3 - STAGE (photographs 5-6) 5 BANQU
Page 75 and 76: BANQUETS/FUNCTION STAFF - CASUAL (L
Page 77 and 78: RECOMMENDATIONS BANQUETS/FUNCTION S
Page 79 and 80: WORK ATTRIBUTES: Sit XXXXXXXX DRINK
Page 81 and 82: 2 - DRINKS SERVICE (photographs 6-9
Page 83 and 84: RECOMMENDATIONS DRINK SERVERS/BAR A
Page 85 and 86: WORK ATTRIBUTES: Sit XXXXXXXX FOOD
Page 87 and 88: 3 - TILL OPERATION (photograph 4) T
Page 89 and 90: 7 - TAB/KENO OPERATION (photographs
Page 91 and 92: DRINK SERVICE STAFF HUMAN FACTORS R
Page 93 and 94: TASK ANALYSIS 1 - COCKTAIL PARTIES
Page 95 and 96: WAITING STAFF HUMAN FACTORS Reaches
Page 97 and 98: TASK ANALYSIS 1 - CUSTOMER SERVICE
Page 99 and 100: 9 WAITING STAFF Glasses may be take
Page 101 and 102: WAITING STAFF (Small venues) HUMAN
Page 103 and 104: TASK ANALYSIS 1 - COFFEE SERVICE (p
Page 105 and 106: 5 - CLEANING STOVETOPS/OVENS/BENCHE
Page 107 and 108: CHEF (Small venues) HUMAN FACTORS R
Page 109 and 110: TASK ANALYSIS 1 - FOOD PREPARATION
Page 111 and 112: CHEF (Large venues) HUMAN FACTORS R
Page 113 and 114: TASK ANALYSIS 1 - FOOD SERVICE (pho
Page 115 and 116: 4 - CARVERY CHEF - BISTRO (photogra
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WORK ATTRIBUTES: Sit XXXXXXXX CAFET
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2 - EMPTYING OIL (photograph 5) Thi
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6 - GENERAL HOUSEKEEPING (photograp
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CATERING COOK HUMAN FACTORS CATERIN
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TASK ANALYSIS CATERING COOK 1 2 3 P
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WORK ATTRIBUTES: Sit XXXXXXXX KITCH
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3 - LOADING THE DISHWASHER (photogr
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SALES ASSISTANT - FOOD AND BEVERAGE
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TASK ANALYSIS 1 - STOCKING FRIDGE (
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CATERING ASSISTANT HUMAN FACTORS CA
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TASK ANALYSIS 1 - TRAY CUTLERY MENU
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5 - TEAS/SUGAR/SALT/PEPPER/BREAD ET
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9 - UNLOADING BAY (photographs 15-1
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BOTTLE SHOP ATTENDANT HUMAN FACTORS
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TASK ANALYSIS 1 - SERVING CUSTOMERS
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4 - BAGGING ICE (photographs 10-11)
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GAMING STAFF HUMAN FACTORS Reaches:
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TASK ANALYSIS 1 - DISPENSING COINS
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5 - CLEANING GAMING AREA (photograp
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STORES HUMAN FACTORS Reaches: Often
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TASK ANALYSIS 1 - RECEIVING DOCK (p
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4 - DRY STORES (photographs 8-12) S
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BOOTS YARDSMEN HUMAN FACTORS Reache
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TASK ANALYSIS 1 - CLEANING BEER LIN
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4 - GARDENING TASKS/YARD MAINTENANC
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GENERAL MAINTENANCE HUMAN FACTORS R
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TASK ANALYSIS 1 - GENERAL HAND (pho
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3 - CAR PARK ATTENDANT (photographs
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Kyphosis Convexity of the spine. No
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POSITIONS OF THE HAND AND ARM Prona
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GLOSSARY OF TERMS USED TO DESCRIBE
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WORK ACTIVITIES LIFTING Raising or
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REFERENCES Chaffin, D. and Gunnar,
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Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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