Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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ROOM ATTENDANTS/CLEANERS RECOMMENDATIONS 1. Re-establish in-built pause breaks given the majority of the operators perform continuously for five hours at a given rate of 30 minutes per room. 2. Attend to personal needs such as toilet breaks, coffee breaks or general pause exercises during the breaks. 3. Pre-employment screening is critical, given the nature of physical strains exerted by the operators performing these tasks. Use specific assessment tools to rule out any pre-existing injuries and avoid potential aggravation following work commencement. 4. Develop correct work practices, ie, facing in the direction of transfers or vacuuming to minimise twisting forces on the lower spine and to maintain an upright posture when completing vacuuming, mopping and sweeping tasks to avoid stooping postures. 5. Re-check trolley castors regularly by the maintenance staff to maintain the strains of push/pulling and manoeuvring under 5kg. Encourage the use of suitable castors ie, large diameter and pneumatic preferred as opposed to hard rubber. 6. Use long handled scrubbers eg, Doodle Bugs and long-handled dusters to reduce stooping requirements and reduce reaching requirements so that over reaching is avoided to minimise straining on the upper limb girdle. 7. Use built-up handles for Doodle Bugs, telescopic handles for dusters, angulated handles for vacuum cleaning stem and Ergo wringers as opposed to bucket handle mop system. Such ergonomic modifications will assist in reducing the cumulative trauma on the muscles utilised over a period of time with a potential of injuries. 8. Techniques such as spreading the sheet with fully abducted and flexed bilateral shoulders could be discouraged. Instead spread the sheet on the bed and walk around. 9. Use kick or step stools when accessing items located above head height to minimise overhead/over reaching required and thus reduce straining on the upper limb girdle. 10. Use lightweight vacuum cleaners that are easy to manoeuvre. When the vacuum cleaners are to be used over a large area or taken upstairs etc it is recommended that backpack vacuum cleaners be used. The handles for the vacuum cleaners should be long-handled and angulated to enable elbows to be semi-flexed and reduce reaching requirements and stooping postures. 40 OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS
IN-ROOM DINING HUMAN FACTORS Reaches: Generally within range, out of range to reach mini bar. Heights: Shin to shoulder height. Controls and displays: Computer cash register. Force exertion/lift: 7kg mini bar, push/pull, 10kg hot box lift. Endurance required: Prolonged standing and walking activities. Static muscle loading: None specific, generally dynamic postures. Work/rest patterns: Thirty minutes rest following five hours work. Frequency of handling: Occasional to frequent push of trolleys (frequent to constant in busy shift). Grasping requirement: Cylindrical for basket, pincer for mini bar bottles, hook for push of trolley. Size of article: Large hot boxes, glasses, cutlery etc. Protective clothing: Standard uniform. OCCUPATIONAL JOB DICTIONARY - HOSPITALITY INDUSTRY - HOTELS AND MOTELS 41
Page 1 and 2: HOSPITALITY INDUSTRY OCCUPATIONAL J
Page 3 and 4: FOREWORD Rehabilitation happens a l
Page 5 and 6: FOR EDUCATION PROGRAMS a) To demons
Page 7 and 8: INDEX ACKNOWLEDGEMENTS 2 OCCUPATION
Page 9 and 10: ADMINISTRATION STAFF HUMAN FACTORS
Page 11 and 12: TASK ANALYSIS 1 - DATA ENTRY/COMPUT
Page 13 and 14: HOTEL MANAGER HUMAN FACTORS Reaches
Page 15 and 16: TASK ANALYSIS 1 - OFFICE ADMINISTRA
Page 17 and 18: RECOMMENDATIONS HOTEL MANAGER 1. Us
Page 19 and 20: WORK ATTRIBUTES: Never Occasional F
Page 21 and 22: FRONT OFFICE Standard reservation s
Page 23 and 24: WORK ATTRIBUTES: Sit XXXXXXXX HOUSE
Page 25 and 26: 4 - ASSISTING ROOM ATTENDANTS (phot
Page 27 and 28: WORK ATTRIBUTES: Sit XXXXXXXX CLEAN
Page 29 and 30: Note the hose connected to the bott
Page 31 and 32: 5 - DUSTER / SWEEPER (photograph 13
Page 33 and 34: 9 - RIDE-ON SCRUBBER (photograph 19
Page 35 and 36: 12 - POWER BLOWER (photograph 24) A
Page 37 and 38: RECOMMENDATIONS Regarding ergonomic
Page 39 and 40: WORK ATTRIBUTES: Sit XXXXXXXX ROOM
Page 41 and 42: 7 ROOM ATTENDANTS/CLEANERS Worker t
Page 43 and 44: 3 - VACUUMING (photograph 15) Worke
Page 45: 7 - CLEARING OF RUBBISH (photograph
Page 49 and 50: TASK ANALYSIS 1 - FOOD ORDERS (phot
Page 51 and 52: Worker then pushes trolley up to ro
Page 53 and 54: HOUSEKEEPING COORDINATOR HUMAN FACT
Page 55 and 56: TASK ANALYSIS 1 HOUSEKEEPING COORDI
Page 57 and 58: WORK ATTRIBUTES: Sit XXXXXXXX LAUND
Page 59 and 60: 3 - SORTING UNIFORMS (photographs 4
Page 61 and 62: STEWARDS HUMAN FACTORS Reaches: Usu
Page 63 and 64: TASK ANALYSIS 1 - CUTLERY PACKING (
Page 65 and 66: 3 - LOADING, UNLOADING AND DELIVERI
Page 67 and 68: FUNCTION COORDINATOR (PLEASE ALSO R
Page 69 and 70: TASK ANALYSIS 1 FUNCTION COORDINATO
Page 71 and 72: WORK ATTRIBUTES: Sit XXXXXXXX BANQU
Page 73 and 74: 3 - STAGE (photographs 5-6) 5 BANQU
Page 75 and 76: BANQUETS/FUNCTION STAFF - CASUAL (L
Page 77 and 78: RECOMMENDATIONS BANQUETS/FUNCTION S
Page 79 and 80: WORK ATTRIBUTES: Sit XXXXXXXX DRINK
Page 81 and 82: 2 - DRINKS SERVICE (photographs 6-9
Page 83 and 84: RECOMMENDATIONS DRINK SERVERS/BAR A
Page 85 and 86: WORK ATTRIBUTES: Sit XXXXXXXX FOOD
Page 87 and 88: 3 - TILL OPERATION (photograph 4) T
Page 89 and 90: 7 - TAB/KENO OPERATION (photographs
Page 91 and 92: DRINK SERVICE STAFF HUMAN FACTORS R
Page 93 and 94: TASK ANALYSIS 1 - COCKTAIL PARTIES
Page 95 and 96: WAITING STAFF HUMAN FACTORS Reaches
Page 97 and 98:
TASK ANALYSIS 1 - CUSTOMER SERVICE
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9 WAITING STAFF Glasses may be take
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WAITING STAFF (Small venues) HUMAN
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TASK ANALYSIS 1 - COFFEE SERVICE (p
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5 - CLEANING STOVETOPS/OVENS/BENCHE
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CHEF (Small venues) HUMAN FACTORS R
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TASK ANALYSIS 1 - FOOD PREPARATION
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CHEF (Large venues) HUMAN FACTORS R
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TASK ANALYSIS 1 - FOOD SERVICE (pho
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4 - CARVERY CHEF - BISTRO (photogra
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WORK ATTRIBUTES: Sit XXXXXXXX CAFET
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2 - EMPTYING OIL (photograph 5) Thi
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6 - GENERAL HOUSEKEEPING (photograp
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CATERING COOK HUMAN FACTORS CATERIN
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TASK ANALYSIS CATERING COOK 1 2 3 P
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WORK ATTRIBUTES: Sit XXXXXXXX KITCH
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3 - LOADING THE DISHWASHER (photogr
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SALES ASSISTANT - FOOD AND BEVERAGE
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TASK ANALYSIS 1 - STOCKING FRIDGE (
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CATERING ASSISTANT HUMAN FACTORS CA
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TASK ANALYSIS 1 - TRAY CUTLERY MENU
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5 - TEAS/SUGAR/SALT/PEPPER/BREAD ET
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9 - UNLOADING BAY (photographs 15-1
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BOTTLE SHOP ATTENDANT HUMAN FACTORS
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TASK ANALYSIS 1 - SERVING CUSTOMERS
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4 - BAGGING ICE (photographs 10-11)
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GAMING STAFF HUMAN FACTORS Reaches:
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TASK ANALYSIS 1 - DISPENSING COINS
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5 - CLEANING GAMING AREA (photograp
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STORES HUMAN FACTORS Reaches: Often
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TASK ANALYSIS 1 - RECEIVING DOCK (p
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4 - DRY STORES (photographs 8-12) S
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BOOTS YARDSMEN HUMAN FACTORS Reache
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TASK ANALYSIS 1 - CLEANING BEER LIN
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4 - GARDENING TASKS/YARD MAINTENANC
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GENERAL MAINTENANCE HUMAN FACTORS R
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TASK ANALYSIS 1 - GENERAL HAND (pho
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3 - CAR PARK ATTENDANT (photographs
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Kyphosis Convexity of the spine. No
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POSITIONS OF THE HAND AND ARM Prona
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GLOSSARY OF TERMS USED TO DESCRIBE
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WORK ACTIVITIES LIFTING Raising or
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REFERENCES Chaffin, D. and Gunnar,
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Hospitality Industry Occupational Job Dictionary ... - SafeWork SA

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